I purchased a Chevy Captiva from them and they put me first. They listened to what was truly needed and not just trying to “make a sale”. Belmonte remembers what the handshake deal means and no dirty tricks. I recommend them to everyone.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This was one of my best experiences at Matthews Motors Service Department. I was very impressed with the staff who went the extra mile to take care of my car, showing me tangible evidence of my car's needs. Thank you!
The first time I bought a car (not from CarMax) it was a terrible experience and I was stuck with a hunk of junk that was worth far less than what I owed. CarMax made me an amazing offer for it, and helped me pick a the SUV of my dreams that was within my means! Affordable, beautiful quality, it looks and smells BRAND NEW - no one would ever suspect it was used!! The buying process was so simple and quick. My sales guy, Scottie, was an absolute pleasure to work with. He didn’t put on any pressure, made everything extremely easy to understand, and let me take my time! I am just so impressed and happy with my experience. When it is time for another upgrade, I will certainly be going back to check out what’s on their lot FIRST before anywhere else! If you’re looking to upgrade your car and/or sell your car definitely GO TO CARMAX!!!!!!
-Proud Owner of a Nissan Rogue
Service was above expectations. Michael Hernandez was very helpful, professional. Great service all around. Can't say anything negative.
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