Jon, the owner was very professional and accommodating! The finance
manager offered me several options and explained everything thoroughly. Jamie, my salesman made feel comfortable and treated me like family as well as the rest of the staff! *****
Certainly not the level of service you'd expect from any 'typical' dealership, but prices are decent if you're informed and very diligent. I used Arian after dismissing another agent who was abysmal, and Arian himself was great. If the they were in the 21st century (digital age) and provided some basic customer service and car preparation, the experience could easily have been 5 stars, but it was not. All cars are sold "as-is" with zero reconditioning or pointing out any defects (it's entirely up to you to inspect thoroughly and get a mechanic to inspect). Since I buy lots of cars and had confidence I could spot any issues and keep any typical "used car salesman" tactics at bay, I was fine buying through them for the slightly better price. If you don't have such familiarity or confidence in the process, then this is not the type of place for you.
Atlanta Best Used Cars is one of the best if not the best Used Car deal I've ever had the pleasure of dealing with... Some of the best looking vehicles out... Have the vehicle I was looking for and a get price... And I talked with the associate for about a week (Moe Basha)... And he work with and answered every question I have... Great great business adventure!!!
2 years ago, we purchased a new SUV (cheaper than Lexus) from a local dealership to save some $$ on payments -- I won't make that mistake again! I don't want to bash that dealership or brand, but the SUV had some cheap features we didn't notice at first such as the cargo liner made from a felt-like material; and at the last oil change they were already trying to sell us new tires. That was the last straw for us! Having owned Lexus cars in the past, we never had issues like these. So we traded in that SUV yesterday at Hennessey Lexus and came armed to the teeth with information to try to get the best value I could on a new NX300, and they more than met our expectations! Nick was great at matching the great discount we had gotten at another dealer and getting management to get us top $$ for our trade-in. Jin did a super job at guiding us through and understanding the options with no pressure at all to choose any options we didn't want or need. Once our purchase was complete, Danny sat with us in our new NX300 and explained all the features thoroughly, quickly, and calmly. And the customer lounge! Compared to the other dealership we dealt with for 2 years, it's like a Delta Sky Lounge versus the cramped and spartan environment you get at most other dealerships. I regret going with a different dealership and car brand two years ago, have learned my lesson - if and when we need another new vehicle, it will be a Lexus from Hennessey!
Best service and experience by far. I was very happy.
by Stevensmichel4 from DealerRater.com
December 3, 2018
Could not have asked for a better and friendly sales representative like Clara. She was amazing and Sam was great. They both worked to get to make sure my experience was an amazing one. I was pleased with their service and diligence. Thank you Clara and Sam. I will see you guys again.
I have been leasing vehicles for 15 years and the experience at Infiniti of Gwinnett has been the best by far! From the front desk staff to the finance team, everyone is friendly, professional and they know what they???re doing.
I have been home for 20 minutes following the purchase of my 2016 Infiniti QX50 and had to make sure I submitted my feedback regarding my experience over the Last few weeks. Velko Tsvetanov was amazing- he made sure I felt as though my inquiries were of utmost importance and responded to each inquiry quickly. From sending videos to providing alternative options, Velko???s customer service was stellar. If you are in the Gwinnett area and in the market for an Infiniti vehicle and want top of the line service, I would highly recommend Velko. TDH 12/1/18
My husband and I just leased our 3rd vehicle from Infiniti of Gwinnett. We had the awesome pleasure of working with Hamber Arce. From the moment we entered the building until we drove away in our new QX60, Hamber was professional, patient, and thorough. He provided detailed package options and color combinations on several vehicles until we found our perfect match! Thank you, Hamber. We really enjoyed working with you!
by Florida Buyer - Infiniti QX80 from DealerRater.com
December 6, 2018
I purchased a QX80 from Nalley Infiniti with the assistance of Larry Jamison and Stasha. These two individuals provided a wonderful and seamless customer experience. Pricing brought me in, price was honored fully without shenanigans, and the staff could not have been better.
David Valdes is an excellent sales representative!! He makes Nally Infiniti #1 in my book. He???s straight forward, patient, knowledgeable, and a great person to help when shopping for your car needs. I never dreams things could go do smooth and I could feel so excited and satisfied in less than 3 or 4 hrs., I highly recommend Favid to be your next sales Rep, if you???re in the market for an Infiniti, you???re be happy!!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
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