Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
Kevin worked extremely hard to get me the price I was looking for. The car was ready as promised and all the options were as specified. Kevin had the car ready on time, took the time to review all the options with me, set up my iPhone and Called me that very afternoon to make sure everything was OK. I wouldn???t hesitate to use Kevin again for another vehicle purchase or lease.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Stress-free, hassle-free, and seamless car buying experience
by ms6001 from DealerRater.com
December 2, 2018
A used Lexus at Naples Infiniti popped up on my car search. It had everything we were looking for, so I inquired via the website. Just three days later we had a deal in place for a very good price (without pressure or haggling) and Luxon delivered it to me at my house for final inspection, test drive, and signing the paperwork. That level of service was exceptional considering the fact that I live 4 HOURS AWAY FROM NAPLES.
The dealership staff were very professional and helpful during my purchase of a 1999 Cadillac DeVille. I was treated with respect and given the upmost courtesy while making my purchase. Thank you to all the staff members who went out of there way to assist me...I am very happy with my purchase.
We purchased a 2017 Fiat 124 Spyder Abarth from Zach Hayes. Zach was knowledgeable and after hearing what we were looking for and appraising our trade, came back within 10 minutes with their best deal. We GREATLY appreciated not having to go back and forth playing the game. (In the past year, we also purchased a Chevy Colorado from another dealership and was there for 3.5 hours (it took an hour just in the negotiating part.)
Everyone from start to finish was great to work with. We were in and out in less than 2 hours - it all went so smoothly. We would highly recommend Galeana Fiat and Zach Hayes.
Beautiful facility, shows great promise and still head and shoulders above the other local Jeep dealership (Galeana) but 6 contacts and an about hour to only schedule the appointment for an oil change, tire rotation and them to see if something qualifies for a warranty issue.... unacceptable. No appointments available for at least two weeks out and no way to confirm appointment time online or even by phoning the dealership directly. They can???t even tell you who your service advisor is... once I arrived I found I didn???t even need an appointment after all because they dont handle that type of warranty work for Mopar Service Plans. I have to call Chrysler direct to schedule. Service advisor seemed nice enough but not very knowledgeable and pretty stressed. They???re new so I???ll cut some slack, but guessing management needs to do some better training. Still not sure about why it took 6 contacts to schedule an appointment.. there must have been 15 girls in a bullpen area that handle scheduling who were seemingly just sitting around and chatting. Not great, but not as awful as Galeana. Will give them a second chance and re-review.
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