I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Lisa B from Layton
December 4, 2018
This car has met all my needs I love it. It is so nice to drive and has a 3rd Row seat . I also like all the options.
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
So fun to drive
August 15, 2018
This car was a great car to travel in and the kids loved it! They always asked to take the Infiniti and were upset when we did not.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Best value luxury SUV
by Natalie from Oak Hills, California
May 5, 2018
I love the luxurious comfort for long distance drives and the MPG is 20-27! Since I got it used I didn’t have to pay extra for the 3 upgraded packages or take a big hit on the depreciation of driving it off the lot. I expect to have this car for many years and family adventures to come.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
by danaxray from Columbus, Ga
April 18, 2018
This car had what we wanted. Comfort, technology and 3 rd row seats. We really enjoy it. It’s pretty roomy... my son is 6’3 and fits him comfortably.
The techs are always professional and courteous and always a pleasure To work with. Quitton was really nice and even offered to wash my car
I'm happy with my QX60
by Pcam from Texas
December 15, 2017
My car has plenty of legroom in front and back to accommodate my tall family. The ride is very smooth and accelerates quickly when needed. I love the heated and cooled leather seats as well as the many features that are included. There are USB ports and multiple cup holders for all 3 rows.
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