In Oct 2015 I bought a 2007 CTS Cadillac from a Ford dealer here in Wichita. Very pleased with it. May 21, 2016 the Service Engine Light came on steady. On May 23 took it to Ford dealer from whence I had purchased it. They said the Timing Chain was stretched and I needed a new one for $3,700. Had no choice but to leave car because if chain broke, repair bill could be double. They gave me a Ford Focus to use during repair as they said could take a week. The next morning, May 24, I drove the loaner Ford to Donovan. Wanted to check repair Est. as I felt $3,700 was excessive. Saw Service writer Leon Lewis. He said would be around $3,500, but asked for VIN number. He checked and said there was a service Issue on Timing Chain for that Cad and he could replace FREE. I raced the Ford Focus to Ford, picked up my Cad, and got it to Donovan. They gave me a Buick (New) FREE to drive during repair. Picked up my Cad afternoon of May 27, 2016, and had to pay NOTHING. They also washed the car & changed the oil for FREE. I will never go elsewhere. I'm a Donovan customer for life. While waiting for loaner Buick, walked around Show Room. Nice chat with Sales guys, FREE coffee, big T,V., clean everywhere.
This was my first car buying experience and Sara Boyle made it as easy and enjoyable as possible! She is THE CAR GIRL! Loved my first experience because of her!
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All of my experience has been with the service department. Everyone has been kind and courteous as well as the best techs.
2018 INFINITI QX60 Base Review
Best car I've owned
by WMS from Franksville, WI
April 9, 2019
5
My daily commute is approximately 90 minutes one-way. Once I purchased my Infinity Q60, it seems near minutes vs. hours behind the windshield. Infinity Q60, with the 3.0-liter twin turbo, fully adjustable seats, Infinity INTOUCH system makes a fantastic car to drive. And I look good driving it.
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