Horatio was my service rep and he was very attentive and helpful. The dealership provided a 2018 Q60 as a loaner vehicle - very nice! Overall this was a great experience.
I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team.
Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within about 30 hours. The whole experience was exhausting. I dealt with SO many ammeters - uneducated, impersonal, and otherwise. Finally, I found almost the exact car that I had initially wanted on Car Gurus and so I drove from ITP up to Palmer. My parents followed me up and happened to blow a tire along the way. Being that it was a Sunday I was worried we’d get there too late to finalize anything same day.
When I arrived, as I mentioned, there was a bit of runaround with the guy who’d originally took my call, however, James (and really the entire team) very quickly took charge of the situation. They were able to find two of the cars that fit my expectations and got them both up to the front for me to view. I had already spent my weekend test driving, so once I saw the interior packages, I had my pick of the two, took it for a lap and then sat down for negotiating.
Out of every lot I went to this weekend, James brought me the BEST price I’d seen all weekend AND it was for a vehicle that had a better package than any of the others I looked at. Also, this dealership is great in the sense that their first offer is a good offer and they don’t waste your time. Once we told them what we had and could walk out comfortably with, we spent about 20 minutes finalizing everything and I walked out with a brand new car that perfectly fit my budget. They were nice enough to throw in a few other signing incentives (but I won’t share those here ) AND James personally filled up my parents tank so that they could head back to Nashville. All of this (including financing + pictures) took about 2.5 hours total. Honestly, you cannot best that!!
Again, I am beyond impressed with this team, the service, and the dealership in general. My parents plan on coming back to buy a car from this lot and I will be sending all my friends to them moving forward.
HIGHLY recommend these guys!
Harper INFINITI is just so good to work with! Any issues I have had with the car, Harper has handled beautifully. I'm extremely pleased with all the encounters I have had with them. AND I love my INFINITI QX30, it's so fun to drive.
My husband purchased a 2011 Infiniti QX56 and I must say I am beyond satisfied. They only had the car for 8 days before I saw it online, and although it was test-drove and checked out, whomever traded it in unpluged the battery so that the check engine light wouldn't come on for a couple of days. Well we purchased the vehicle as is no warranty. We had it for 48 hours before the check engine light came on and Donohoo Auto agreed to pick up the vehicle give us a courtesy car while they fixed our vehicle. Only for us to get the vehicle back and the check engine light came on again, and they stepped in once again. We are so appreciative for donohoo Auto and I would recommend them over anyone!!! The staff was very polite and attentive. Kathryn was such a doll, Jimmy was awesome, and Jim exceeded my expectations
Perfect vehicle for transporting grandchildren, excellent room if moving items. Very comfortable, quiet ride. There is everything to like about this vehicle. For New England winter weather, this QX80 is perfect!!
I came in with my 2009 M35x and everyone was so helpful. The service agent gave me a great loaner and so courteous. My car runs better than when I bought it.
The "engine service required" light came on so I took the car to them late in the afternoon. They diagnosed the problem quickly but couldn't repair until the next day due to lack of parts and time constraints. They did a great job promptly and reasonably. The service written was friendly an understanding to the situation.
Their customer deliver/pickup service is from 7am to 3pm only. This is because of their location in Miami and the horrendous traffic in the area in the afternoon. Even so, the SM got me home after 5pm.
Matt M. and I have been communicating for almost 2yrs, lol! He made sure I was comfortable with my exchange before proceeding with the sale, etc. Ian J. was also excellent, showing me the Bommarito hospitality as well as finance experience! Their compassion and understanding of my situation was superb!!!!!!! I've been sharing my testimony with co-workers, friends and family about the entire Bommarito family. I'll always be grateful for the quality customer service that this dealership has shown me😊
For the first time EVER, buying a car was not a painful experience; it was actually pleasant. Sead Music was my salesperson; he was straightforward, but kept things light with his good humor. I also worked with David Evans. Initially, as he explained how (he felt) the internet "conditional" price was quite upfront and obvious, I was convinced I'd be exiting within minutes with no intention of returning. His explanation came off a bit demeaning, like 'duh, this is totally obvious', and I couldn't disagree more. The "conditional" advertised price was correct ONLY if you were a recent college grad, active or retired military, AND a current or previous owner of the same make/model you were purchasing. I don't know of many who would actually qualify for all three of those, and as such, I feel the pricing is deceptive. To the best of my knowledge, there is no upfront disclaimer on the site regarding those specific requirements. And if there was, I'd completely retract my statement because I think that would be completely fair. I do feel it is my responsibility, as a consumer, to read the fine print. I do not, however, think it is my responsibility to scour the site or call the dealership to ensure I understand the pricing structure. It's too burdensome on the consumer and, frankly, feels unethical. So, basically, it gets people (like me) in the door, and I get that. Anyway, I heard him out, and other than his initial remark re: pricing, he was professional and very straightforward, which I greatly appreciated. I very frankly, but politely, explained that I, personally, loathe the back and forth game that seems to be required to get a fair deal when purchasing a vehicle. You can tell David is very experienced in sales and is adept at reading people. He more or less mirrored my approach and demeanor, we worked on numbers, and very quickly reached an agreement. I don't think I got a steal, but I do feel the price was fair and I could not be happier with the no BS approach and the speed and mannerisms of both Sead and David. I also worked with Steve Emerson in finance. He, too, was a pleasure to work with and made the process a breeze. He did promote all of the adds (gap coverage, extended warranty, interior/exterior protection plan, etc.) as he should in his role (and I purchased all of the above), but was not overly aggressive or pushy, and was even fun. Great personality. Overall, I really enjoyed my experience. I was in and out, the waiting area (which I was never in for long) was clean, comfortable and more than accommodating with complimentary snacks (good stuff you'd actually want to eat - ice cream, cookies, fruit for the health conscious, coffee, water, etc.), and Sead gave me a quick run through of the car's features and made sure everything was working properly before I left. Five stars for keeping it real.
Chuck Lucas was our sales person, and he was amazing! He treated us like family, and that made us feel like we were exactly where we needed to be. One of the first things he told us was that he is a Christian, and he feels called to make sure that his customer's car buying experience is a positive and blessed one. He was in no way pushy, and even asked more than once if we had any questions or concerns about the vehicle. Before I test drove a car, I explained to Chuck that we had just been discharged from a 5-year bankruptcy. I needed to let him know about that up front, because I knew financing would be a problem due to our credit situation. I did not want to waste his time or ours, if the dealership did not deal with people that have credit issues. Chuck told me that they are a family-owned and operated business, and they understand that life is not easy, and that hardships arise. At no time were my husband and I made the feel uncomfortable due to our credit situation. The finance department did a great job of getting our credit approved, and our payment where it needed to be. I would 100% recommend the Dick Dean Subaru team, and when it is time for another vehicle we will be back.
With this latest purchase, I have owned 3 of this vehicle, 2012 QX56, 2016 QX80, & 2019 QX80. I also own a 2016 QX50. But the QX80 is one of the most stylish cars on the road and very comfortable and safe to drive.
Just bought my dream truck ... This has been the best car buying experience I have ever had !! The sales professional Michael Darling went above and beyond with everything for me , I will no longer buy a vehicle anywhere else but DePaula Ford ... Nor will I buy another vehicle from anyone else other than Michael Darling ... He was great to work with ... NO pushy salesman pitch here ... Told him exactly what i wanted and BOOM .. 2 days later Im driving away with my new truck .. Thank you Michael Darling .. highly recommended ...
I worked with the Sales Consultant Steve Romjue through the entire process of leasing a new 2017 Q50. We interacted efficiently via email in the weeks leading up to the transaction, and he was able to answer all of my questions quickly. The in-showroom experience with Steve/team was smooth and fast. A positive experience from start to finish.
Yesterday was my first time buying a car; prior to that I had been to 3 subpar dealerships and couple that with the horrow stories that I had been told about I was coming into this pretty nervous. John and the other employees were very personable but not pushy whatsoever. Everybody was super friendly, they walked me through the process step by step but quickly and made the process pain free. Walking the lot I found 3-4 other great cars that were in my price range that I liked but settled with my 16 Sonata Sport for a great deal. I have already recommended Luxury & Imports to a few friends and intend to always throw their name out their when somebody mentions buying a new car. Hopefully I don't need a new car anytime soon but if I do I will definitely be giving John Rea and Luxury & Imports a call!!
2019 INFINITI QX80 Luxe Review
Love it
by Major from Pensacola Fl
February 7, 2019
5
My husband been waiting for this purchase for a couple of year and it was worth the wait. This is our traveling auto cant wait to hit the road.
Initially went to inquire about service on 2014 Murano, I went in the wrong door, & met James Martinez (new car sales). He helped me back to service, he was kind, resourceful, and has followed up with me, made me feel comfortable. Best customer service, love the 2017 Murano!! Anticipate returning Trophy Nissan and James Martinez for all future purchases.
I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Tire, rear light and other minor parts had to be replaced, but I had to agree to buy the vehicle before these services were performed. The vehicle couldn't be properly checked out because regular things like remote etc were not working. I agreed to buy the vehicle because I liked the vehicle and trusted Crest's reputation. Things got complicated when some of the important options were not working after the services were completed. The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Luckily, the malfunctioning options only needed proper operation.and adjustments. 2 days after the vehicle was picked up, we noticed that the A/C was not functioning properly. The vehicle was taken back to Crest for diagnosis. A rental vehicle was provided while the vehicle was being serviced. The service department initially requested that I pay $400.00 of the cost of $1,600.00 to get it fixed. They later waived the $400.00 charge. Although I had some problems with the buying experience, the eventual result was positive. The 5* is to show appreciation for the commitment to customer satisfaction.
First, we had given up on Roseville Honda because of many negative experiences. However, our Accord air conditioner started acting up and we have a heat wave this week. Auburn couldn't take us so I called Honda Roseville. We got a friendly prompt appointment on the phone for yesterday, same day! We arrived early and the gentleman who came out to get us in line and set us up was a really nice guy (forgot his name). We were assigned to Randy who had NO ATTITUDE, just took real good care of us and was also really nice/friendly/professional. While we were waiting we took the opportunity to start the conversation about a possible upgrade to our 2004 (get some info, etc). Gabe took us on a test drive, sat with us, gave us information, answered our questions like a human relating to other humans (none of the wait here while so & so comes to talk to you - ultimately starting over with about 3 or 4 different people who come back instead of the one we were previously talking with, wondering what the heck is going on and wasting our time). We will follow up with him. Back to Randy to get our car. He was terrific/great energy right to the end - sense of humor, smile, authentically interested in making sure we got well taken care of along with the car. Everything transparent/explained. We even got an unexpected car wash! The air conditioner is better than new. THANK YOU SO MUCH FOR A COMPLETE 180 AND A REALLY GREAT EXPERIENCE AT ROSEVILLE HONDA! Hope you keep this quality going. (Regards questions below, we had previously not recommended you, and we did purchase a used Accord there , but several years ago)
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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