Customer for life
December 3, 2018
I went to Offlease on my Brother's recommendation. He purchased a Lexus and a Toyota from them in the past. Never expected such an honest, straight forward, customer oriented experience. This is not the typical used car dealership we are all familiar with. I don't know of any place that would provide you with carfax reports on every vehicle. And if that's not enough they even have a "true car" inspection performed detailing damage previously sustained (even if it had been repaired). You can test drive as many cars as you wish (and believe me I did). Finally they'll even let you take the car the your mechanic (although I never did cause I trusted them so much I didn't feel like I needed to). My sales rep, Jared, was always professional from the time I spoke to him on the phone to the final handshake. My mom and I were there the entire afternoon till closing looking at cars, taking test drives and asking questions. Never once did I feel pressured or rushed to buy anything. This is amazing because Jared apparently made 3 sales that day and not once did I feel neglected or rushed. He coordinated all aspects of the sale and followed up with service that was beyond my expectations (more on this later). Toby did my trade-in appraisal and the $500 he gave me for my 13 years young manual Chevy HHR was what I had hoped to get (and probably more than what it was really worth). The clutch was questionable, it always required two ignitions to start, and it had 190K miles. Bottom line, I am very happy with the value I got for my trade in. Toby could have been a jerk, he never made fun of my ride or gave me some hardball appraisal tactic. He simply stated the issues he found with my car and gave me his professional appraisal. Thanks! Well, eventually we had to get the paperwork done to make the sale official and Albert made it easy. He tried to sell me the extended warranty but was never pushy about it. He explained the papers I was signing and did it all quickly because he was extremely organized. We ran into a problem, I didnt have my title with me and GMAC didn't remove the lien on my car even though my trade in was paid off. Long story short, I finished the trade in after I already purchased the car off their lot. I was concerned that they would try to decrease my trade in value for my old HHR but they were true to their word and gave me $500 plus $30 (for the tax I would have saved had I did the trade in on the day of sale). Seriously, that's unbelievable! What really impressed me most was how they (thanks Stephanie even though I never met you in person) took care of me even after I purchased the Caravan. So the Caravan that my Mom chose had a strange vibration during my test drive. They had their mechanic check it out and they told me it was the rear tires. Well, they promised me they'd replace the tires at no charge. Problem was their service department was very busy and backed up for days. They wouldn't be able to change my tires until 5 days after my purchase. Wait a second... I only have 5 days to return this car. Sounds suspicious right? Nope! They emailed me a voucher that I could take to any PepBoys to have the rear tires replaced at my convenience. Are you kidding me?! So I took it to PepBoys, they changed out the rear Michellin to new Michellin (not some cheap crap) tires and now the car I just bought rides as smooth as it should. Guys thanks for this amazing car buying experience. You have earned yourself a customer for life.