Great new purchase experience, start to finish!
November 6, 2018
This is the first new vehicle I have purchased since the 80's. I was a bit nervous even though I did extensive research on the Honda CRV. I decided to go through Costco and was assigned to Honda of Burien, and specifically Justin Lee. From the very first contact with Justin through to driving off the lot with my new CRV-EX, the experience was great, much to my relief! Justin was patient with me, did not push or 'over sell', answered all my questions, including ones I didn't know I had! He was very thorough in reviewing every detail. I was overwhelmed with the amount of new information to absorb because the CRV is so technically advanced over my 2000 Lexus RX 300 that I traded in. Justin's patience is answering my questions and demonstrating how things work made me feel comfortable and trusting of him. I would highly recommend Justin Lee to anyone considering buying a vehicle, whether through the Costco program or not. I also want to commend Mike Claggett in Finance for his efforts in getting a great rate for me, answering all my questions and putting my mind at ease through the process. Thank you all very much!