In my 10 years in this area I???ve purchased 8 vehicles. 4 of those vehicles were from your dealership. Between the auto needs of wife and myself, I have spent countless hours in and out of dealerships from Wilmington to Greenville to New Bern. I had a great relationship with Mike Waller in your service department on all the vehicles I???ve owned. Because of these relationships, I kept coming back. The exception was two years ago when my vehicle was totaled and you didn???t have a truck on the lot in my price range at that moment. The reason I tell you this is because I???ve never had a more pleasurable experience purchasing a vehicle than I had this last Saturday with John McMiller, Chris (sales manager), and Lorenzo (finance). Prior to visiting National, I returned to the dealership that I purchased my last vehicle from. Amazingly, they were completely unwilling to negotiate their gross undervaluation of my trade value or the overvaluation of their used vehicle. I stopped in to National and from the moment I got there until the moment I left I felt I was being treated properly. These guys were friendly, personable, understanding of my needs and requirements, and really worked with me. I was able to joke and make smalltalk while conducting business, making the whole event feel like I was just hanging out with friends. John continues to take care of me three days after the sale, and that shows a true dedication to his trade and his customers. I???ll not soon forget this experience. I will recommend John McMiller to anyone that is in the market for a vehicle. Moreover, National will be my first stop every 2 - 3 years that I get the ???new car itch???. Regards, Jerry Collins
After 31 years as a Marine followed by 22 years as a PGA Professional, I understand the definition of professionalism and appreciate courtesy when it's shown. From the time I called this dealership and spoke with Robbie Yates, GSM who introduced me to Chris Weaver, Salesman, the experience was one I was totally impressed with. This was probably the quickest I have ever bought a new vehicle, and it wasn't just because I was so impressed with the vehicle itself (although I certainly was). EVERY person I came in contact with, after Chris, was very polite, professional, and thorough in explaining the process and patient in answering my questions (Lorenzo in finance and Sheila in the insurance office). When I returned the next day to retrieve items I had left in my trade-in, other sales personnel made sure they were returned to me. It was a PLEASURE to do business with this dealership. I might mention it wasn't the first time. The last time was 1994 when I bought a new Dodge Dynasty. Promise not to stay away for another 23 years!
Of the 5 Dodge vehicles we currently have ('02 Diesel Ram 2500, '06 Hemi Charger, '09 Hemi Challenger, '16 Hemi Charger & '16 Hemi Ram 1500 4X4) we have a strong satisfaction with National Dodge. We keep coming back due to the good care, service and high quality of all these vehicles.
Chris Weaver is nothing short of exceptional. My wife and I planned on trading in our old Dodge Avenger for a new Durango because we recently had a child. We went in to the dealership and they didn???t have the vehicle that we wanted, so Chris spent about 10 minutes on his computer and found the exact vehicle and said he could get it for us at the click of a button. Now, this is the part where most start to feel uncomfortable because of the pressure most salesmen put on you; not Chris. I was up front about the timeframe of when I wanted to purchase the vehicle and he said there was no problem with that and he let me test drive a similar vehicle. Fast forward 2 and a half weeks and it???s time to purchase the vehicle. My wife, baby and I head in on a Wednesday and we sit down and start talking numbers. We come to an agreement and Chris was VERY clear about how much I would be paying for the vehicle, as well as making sure I would get the proper tags that I had requested, since the process was a little different and complicated because the vehicle was being registered in a separate state. Once the paperwork is complete, he helped us move all of our belongings from our Avenger that we traded in to the new Durango. One last smile and handshake before we drove off the lot and we were happy customers, knowing we got a good deal on the EXACT vehicle we were looking for and knowing we were taken care of. I couldn???t recommend Chris Weaver enough for his abilities to accommodate anyone and make them have a worry-free time through the car buying process. If you are looking for a new or used vehicle, Chris is your guy!
I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query via the internet. I was immediately contacted by randy Brewer and then passed on to Jeff Harper. We discussed my trades and I sent all pertinent info along with pictures via email to Jeff. He discussed all with the manager Chris, who then called me to discuss numbers. We came to an agreement via phone. I drove to the dealership (hours drive) with my truck and boat. Upon arrival I was greeted by Jeff and we immediately began the paperwork. I was done in 2 hours and driving away in my new hellcat. The experience was nothing short of professional, courteous and very upfront ( as in no last minute "what is this charge" ) Kudos to all of these gentlemen, to include the financial specialist (sorry I forgot his name) Great staff, great team effort, thank you for everything.
I just bought a 2017 Dodge Journey and I absolutely love it! I bought my first car at National from Mike Foye about 12 years ago. Between myself and my spouse this was our 6th vehicle from National. Mike always takes care of me and remembers me. We are both Cowboys fans and often talk football some too. My dad cosigned on my first car from National and each time I come in Mike asks about my dad too. It feels like people actually care there and the customer service experience that I have had over the years has been amazing. Mike is no longer in sales and has moved up to management, but I trust him to point me in the right direction in regards to a sales person. DJ did a great job and met all of our needs as well. As always, I have been very satisfied with my purchase and experience buying at National Dodge!
We had our Dodge Challenger serviced only to notice a few days later that one of our value stems were missing. We stopped by on a Saturday and spoke with "Darrell Graham." WOW - that's all we can say about him. He was wonderful. He got us right in and made sure everything was done correctly. Darrell Graham deserves a HIGH FIVE and a SHOUT OUT for going the extra mile! THANKS Darrell...you are truly a blessing to National Dodge in Jacksonville, North Carolina. PS...Robbie Yates is the BEST! He always speaks and knows us by name. He as well is a blessing to this dealership.
Tenacious Sales Manager, Grant, and Finance Manager
by Tiguan Owner from DealerRater.com
November 5, 2018
4.3 (497 reviews)
Awesome team work! I phoned at 7:40 PM, and Ryan the GM answered assuring me he could work with my credit. The next day he assigned my purchase to Grant. Everyone worked hard to get me the car and the deal I wanted! I really appreciated the generous trade-in allowance and down payment of only $1500. I love my new Volkswagon! Thanks Everyone!
I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query via the internet. I was immediately contacted by randy Brewer and then passed on to Jeff Harper. We discussed my trades and I sent all pertinent info along with pictures via email to Jeff. He discussed all with the manager Chris, who then called me to discuss numbers. We came to an agreement via phone. I drove to the dealership (hours drive) with my truck and boat. Upon arrival I was greeted by Jeff and we immediately began the paperwork. I was done in 2 hours and driving away in my new hellcat. The experience was nothing short of professional, courteous and very upfront ( as in no last minute "what is this charge" ) Kudos to all of these gentlemen, to include the financial specialist (sorry I forgot his name) Great staff, great team effort, thank you for everything.
2018 Jeep Compass Latitude Review
Great car
by Rose77 from Chicago IL
May 14, 2019
5
This car is absolutely amazing. It’s great in the snow and very reliable. Go to see Jared at Arlington Heights CDJR! He’s so great! He helped me find exactly what I was looking for! He’s young but extremely knowledgeable.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.