We stopped in to look at the new MKZ Hybrid. Tom was extremely knowledgeable, laid back, and not pushy at all. He listened to our needs and put forward a solid sales pitch without being overbearing or desperate for the sale. Our experience there was good enough that we are considering purchasing from this dealership and having the car shipped to where we live in Ft Myers, FL. The sales manager chased us down in the parking lot, which was a pretty big turn off, but our experience up to that point still makes us want to consider buying from here. I will update this review if we decide to purchase the MKZ from here.
Napleton's River Oaks Chrysler Jeep Dodge RAM Review
Miracle Worker!
by Richawn L. Randall from DealerRater.com
December 3, 2018
4.8 (708 reviews)
My engine on my Dodge 2012 went out and I needed $4500 for repairs. I had already spent $630 for the month for car rentals while my car was down. I still owed $9000 on my car and it had 138,900 miles on it too. I was perplexed in trying to decide should I repair my old vehicle because I didn???t know if it could be traded in with the repairs needed. Adam contacted me because he was made aware of my situation and how much I had been spending for a car rental . I came into the dealetship and we discussed some options. I miraculously got approved at the dealership for a Brand New 2018 Dodge Journey with only 15 miles on it with no money down! My car note is $289 more than what I was originally paying and I have GAP protection too. I no longer have the worries of getting the repairs done or the $9000 that was owed on the car. The dealership took car of everything! God used Adam to perform a miracle and save the day for my family and I! Adam was very kind, considerate, detailed and compassionate while servicing me for this sale! May the blessing and favor of the Lord be with and overtake you and Eric Littleton for what you have done! Sincerely, Mrs. Richawn L. Randall
I have been looking on and off for an Infiniti G37x or Q50. They consistently have lower prices than most and are good to work with. Now, if I could just find a red one decked out how I want.
I talked to Toni on the phone Friday morning 8/5/16, about trading my car in for another one. All I can say is Wow, She treated me awesome, car was ready when I got there she worked so hard to get me in my dream car. Thank you so much, I love my new car. I will definitely be telling people to come and see you when need a car.
We were on our vacation and had a problem in a nearby town and were referred to this dealership from Auto Zone in Cleveland. The folks at Jacky Jones were extremely helpful and friendly. They ordered the part that was needed for our car, did the repair the following morning, and we were on our way! We were so thankful that Dodge had a dealership close by where we were staying. There was no charge for the service. Charger (2018).
When I drove up I was helped quickly. Jamie took great care of me. I wanted to go eat breakfast while my recall and oil change were being done so he set it up for me to be taken to ihop and picked back up. He also gave me several recommendations for things I wanted done to my truck. He also gave me his card and called to check back on how things went with his recommendations. The service did not take as long as I anticipated. They even washed my car on the outside. I was taken care of well!
I was involved with another dealership in a process of trading-in two vehicles for one. I was frustrated there but fortunately ended up working with the expert team at Gulf Auto Direct. They made what was turning into a complex transaction a pleasure! I was greeted by every member involved and every consideration to me as the customer was given. Rickey was easy going but informative and helpful. He communicated with me in a straight forward manner that I respected and showed that he respected me! The whole team did everything they said they would do and in a timely manner. It was impressive to see such team work dedicated to making my experience there exceptional. I am a believer in customer service and this places does more than deliver. Don't hesitate this is where you want to do bussiness--ask for Rickey.
When my trick wouldn't start they quickly found the issue and had a corrective action. The then found a coolant leak and a weak vacuum pump. They got the leak under warranty and worked with me on the vacuum pump. The truck is running great and stopping much better. I did not feel as if they were just looking for work that really did not need to be completed just to get more money.
Just gotta say the thought of purchasing a vehicle out of state, 1203 miles to be exact, without ever stepping foot inside Volkswagen of Lake Charles would be a challenge. The reality is that from start to finish the whole process from beginning to end was seamless and enjoyable.
Every last detail which was verbally agreed and discussed beforehand made the final sign and drive a pleasant experience with"NO" surprises.
Friendly, professional, first class are just of few reasons we would highly recommend this dealership.
Would not hesitate to make the 1200 mile trip again.
Cannot thank Tommy, Morgan, and Ryan enough for our "Louisiana Purchase".
Tyler Baker did such a great job showing and answering all our questions about the CC Executive that my wife and I decided to buy the car. Her professionalism and customer service was second to none. We were also impressed with the service and professionalism from Kevin, Tom and Woody. The team at the Orange Park Volkswagen is a top notch and I would recommend it to anybody that wants to buy a Volkswagen.
Called about a car and had the money and made an offer and they told me the car will go so fast lol the car is still there as well as they have $$$ fees
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