My salesman, Gary Bleecher was phenomenal - from the minute I walked into the dealership until I drove out with my new Jeep Patriot; Gary was a great combination of personable and professional. He didn't waste time, he got the job done and I'm a happy new Jeep owner.
We just want to say THANK YOU so much to Mr. Gary Bleecher and then entire crew at Outten. They were OUTSTANDING in every way...Will recommend them to everyone. They were such a great help...again THANK YOU TO ALL...you made our purchase of our Dodge Dart a dream come true.
After visiting several other dealerships in the past month, we found our Wrangler JK at Rothrock! NONE of the dealerships compared to Rothrock! I was truly awed by the service and compassion shown by Tony Bittenbender and Miata Norman. After finding the right JK for us everything went off without a hitch. Tony was extremely knowledgeable about the vehicle and fun to work with. He made us feel like WE really mattered, not just moving a vehicle. A really great experience. Until we crawled into our new ride and discovered we had less than 2 gallons of fuel. Not really a huge problem, but it was 21:37 (SAVY) and we live a little over an hour away and don't know the area. Miata was the last person in the dealership so I explained the problem to her. She was shocked, and immediately came outside and took care of the issue. On our way home we even received a call from Tony. Kudos to Rothrock and their AWESOME Team! Together Everyone Achieves More !
Took a Tony test drive and was the best test drive ever!!!! Wound up leasing a 2018 Jeep Grand Cherokee if your looking for a great sales person visit Tony!!!!! 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻🙌🏻🙌🏻🙌🏻
I wasn???t looking to buy a car today, I was just there to look around, but after stumbling upon this 2017 Honda Civic with only 2700 miles I had to jump! My sales guy Justin Hydro was great, NO pressure, he let me take it out for a test drive, answered my questions, and let me think through it. I made some calls, he worked price, and they came in below my number. Before I knew it, I was leaving with my new, slightly used Honda Civic!
After buying a Jeep Wrangler for my wife in April, my own car just didn???t cut it anymore. I went back to look for a cheaper car for me. I looked at the 2018 Renegade but found it was more expensive than I wanted and also a little small. Tony Test Drive searched the lot and found a new 2017 Compass which was larger and after some discussion, I got a price that made it too attractive to pass up. Laura Beers, the delivery coordinator, arranged a loaner while my sunroof was installed and went over all the features of the new car. She even went over additional items after I left the lot.
I went in with intentions of buying a used car one night. I couldn't understand why I was the only one there...uh-oh what did that mean. The actual reason was because I got there right at closing time. Anthony Vos and a few Sales Managers stayed behind and let me take my time. Needless to say, I found a used car, went back the day after and purchased it. Smooth, easy purchase. Great service for the 2-hrs it took to have the transaction completed. The staff is very inviting, by the end they even knew how I liked my tea. YES!! 100% I would go back.
Fast forward, found an issue with the car! Uh-oh is no-oh! There was NO HESITATION and quick response to say bring it in, we will take care of it.
Great staff, great ethics!
I was dropping of my vehicle for repairs. I needed a rental since my vehicle was staying overnight. The porter (the employee who received my vehicle in a red shirt.) Offered to drive me over to the rental building. The porter was driving me over in another customers vehicle. I refused to get into a vehicle belonging to another customer. The porter then offered to take me over in my own vehicle. I agreed and explained I was not comfortable getting into some else's vehicle without their knowledge. The porter claimed he was doing what he was told to do. I recommend getting a golf cart or a shop vehicle which belongs to the dealer to transport customers on the property. As I picked up my vehicle the next day another customer had just picked up their vehicle and found a smoking apparatus in their personal vehicle that did not belong to him. As he was handing it over to the service representative he stated"I don't even smoke, it's not mine". That's why I don't feel comfortable getting into other customers vehicles.
I have been a customer of Kelly Jeep since 1988 and have purchased 7 Jeeps for business and for my family. I wouldn???t buy (and service!) anywhere else! I purchased my latest Jeep Overland from Tony Rago at Kelly. I was very specific as to the model, engine size, and accessories for and-of-model-year 2018. We spent several hours before Tony found the exact car I wanted 3 states away in Virginia???and had transported to PA over Memorial Day weekend. Anthony worked very hard and went the extra 5 miles to find my car about 500 miles away. The commercial discussions were short and quick because the price was fair, the trade-in on my 2006 Overland was fair, and there were no surprises. I highly recommend Kelly Jeep and Anthony Rago specifically.
Rothrock earned their name. . . They Rock! I am proud & very pleased to be in my 2017 Jeep Compass. The experience in acquiring this vehicle has been most pleasurable with much thanks & regards to "Brendan Kelly" & "Laura Beers". Brendan was most helpful with all questions & concerns I had regarding my choice with this nice Jeep. He was very attentive & informative which made the purchase exciting and fulfilling. Laura was fantastic with all the help I needed to become familiar with all the good stuff the vehicle had to offer. She took the initiative to follow up with me later & was willing to address any concerns I may of had. Thumbs up to Rothrock and the service Brendan & Laura provided! Thank You for the exceptional service and for a great Jeep!
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1403 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
This is my 4th car buying experience at Ladd Hanford in Lebanon, PA, and have been treated extremely well each and every time. I have purchased 2 used vehicles from them, 1 new Jeep Patriot purchased and most recently was my new 2016 Jeep Compass lease. They have always gone out of their way to make me feel welcome and provide a pleasant buying environment. Scott Keith was the salesman that sold me the Patriot and has been "my guy" ever since; I actually waited to come in to the dealership to shop for my latest Jeep until he was actually there. He has consistently gone above and beyond in service and professionalism, and has always been very knowledgeable on the vehicles that I have looked at. The Ladd Hanford team has always been very helpful and friendly, whether it was the sales, service or finance departments.
just completed my lease for a 2017 pacifica touring l plus. what a great car. we have 3 small kids and this is the perfect vehicle for them/us. The team at Ladd Hanford went above and beyond my expectations. I've had many auto transactions in the past and this was by far my best experience. Ian Donlin was my sales consultant and he was extremely knowledgeable and professional. i would highly recommend this team/dealership to anyone.
I was shopping for a used Wrangler and these guys made it an absolutely wonderful experience from start to finish, I had a last minute change of plans and didn't buy but it had nothing to do with the service I got from this dealer. I'll be back once I'm in the market again for sure.
Chris Andrews was so friendly and helpful when we came in for a used car on Saturday! We had a very fixed budget, but needed something reliable and safe for our youngest son's first car. My son fell in love with the 2nd car we looked at, a beautiful 2008 Honda Accord. Rothrock gave us the price we wanted! Everyone at the dealership was so friendly and attentive. My son got congratulated by several employees and shook quite a few hands (making him feel very important). The whole process was simple and stress free. We can't thank Rothrock, and especially Chrs Andrews, enough. We know we got a great deal and we'll be sure to come back when my husband needs a new car. Thank you!
We just recently purchased our second vehicle from Rothrock in the last 6 months, and the second purchase experience was as good as the first! Kyle was our salesman and he, along with the sales staff management, worked with us on our deal for both vehicles to ensure we got a great deal(received above trade value for our used vehicles and WELL BELOW MSRP on our new ones). We won???t be purchasing a new vehicle for a while, as we purchased the lifetime warranties for both(also discounted), but we recommend Rothrock and will return to them in the future.
My 2017 Acadia that I had received back in December of 2017 from Kelly GMC was recently hit from behind and totaled. I had to obtain another vehicle as soon as possible. I did not give it a second thought when deciding to go back to Kelly GMC as I had obtained 2 previous vehicles from them in the past. I walked in without an appointment to see my previous sales representative Mike Yerger on Monday October 15th at approximately 1 o'clock in the afternoon and walked out at approximately 5 o'clock with a brand new vehicle. Mike squeezed me in between other customers and needless to say, along with the managerial staff (Russ) and finance department (Mark), I was treated as if I was the only person in the showroom. I was extremely pleased with the transaction and very impressed with the level of compassion and sense of urgency everyone involved exhibited. This is now my 3rd vehicle that I have obtained with Kelly GMC and I would never go anywhere else. Mike Yerger is the best!
Purchased a car from Tony bittenbender. Purchased a Jeep Cherokee. Got the standard reduction given to everyone. Car tires air was not filled properly , that not Tony???s fault. Giving all 10???s as requested
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