Recently purchased a 2014 RAM 1500 - Zach was our salesman.....very helpful, professional and easy to work with. Good people with straightforward approach, no games, got a fair deal on purchase & trade-in. Highly recommend this dealership!
Awesome purchase! JeepVideoGuy gave it 2 thumbs up
by JeepVideoGuy from Jeep Country
November 5, 2018
4.8 (551 reviews)
So there I was, crawling through a crawl space on a cold and rainy afternoon. After coming from the depths of merky hell, Cassens calls me asking if I would still be interested purchasing a new 2016 Rubicon. I stood in the grass soaking wet pondering the idea of parting my 2011 Jeep JKU. This wasn't any ordinary JKU, this girl was purchased in the United Kingdom back in my ole service days (however I've only been out like 8 months). Jeep Wranglers were scarce in the UK back in 2010, so seeing one in London and I get my first Jeep wave....... It was in the blood at that point. I modded it, babied it, wheeled it, and misbehaved in it. I put this thing through the ropes, and she still got me from my everyday A to B travels. I had lots of love put into this thing, so much that I even named it Cora, but something kept telling me to let her go. So I called the wife up (also a loyal Wrangler owner) and let her know I was gonna take a look at a Rubicon. The roads were crazy flooded that day from all the storms, Cora still trudged through it with zero issues. After what seemed like forever, finally I arrived at Cassens. I was handed keys to a Black JKU, so I went on the hunt. I lightly pressed the lock button hearing the chirp in the distance of what felt like 100 JKs sitting side by side. I walked up to a chirping Tank Green JKU, I couldn't have been more more sure that this was the one. The Tactical Jeep Adoption Associate was Holly, she handled all our questions and concerns with our trade in very professionally and with a calming attitude that helped me unlatch my tight grasp that I had on Cora.
I absolutely love my new jeep! I drove an hour to get exactly what I wanted after being so picky. Trenton was absolutely great with the entire process especially for being new (I wouldn't of known if he didn't tell me.) Dustin for the financing part was also very wonderful to work with! Everyone I spoke to was super friendly & ready to go above &I beyond to make sure I left happy. I got a great deal & hopefully will be back for my next jeep in a few years. Thanks to everyone for helping me get back to driving a manual! 🙂
Great Deal, Great Competence. I love my Go Mango Charger R/T, with the blacked out windows, roof spoiler, 19” wheels, and then that sound of the rumble of power!
We bought a 2017 Kia Forte. Our sales guy, James, was great. He helped us with all of our questions and found us a good car for our family. Our finance manager, Jason, walked us through the whole process and secured us financing. Thank you!! I would 100% recommend!
Rob at Auffenberg Nissan was fantastic to work with! He greeted me and my husband when we arrived with my Sentra having transmission meltdown. They completed the warranty work and had me back in my car in less than 2 1/2 days. The service was wonderful, they gave me a nice 2016 to drive while they worked on my Sentra, and it runs great. I highly recommend Rob and the service crew at Nissan in Fairview Heights!
This was the 1st car buying experience I ever had that I actually liked. It was quick and easy and I never felt pressured about anything. I came in and asked for what I wanted and they worked with me to get what I wanted. When I decided to change my mind and go with something that I found more interesting, they accommodated my needs and I found a car that fit every bit of my current personality and professional needs.
I plan to go back and I will also tell everyone I know to go there. I had a 5 star experience the whole way. From invite in the mail to follow up phone call, scheduling the appointment, test driving and making the finally purchase with payments I could agree to.
This is the third car I've purchased from Auffenber Nissan. Much thanks to John Hollenkamp and the staff on my recent purchase. During my visit, they quoted what my monthly payments would be, which I was happy with. Twenty minutes later the finance guy came in and had a better offer and quote for me. I couldn't have been more please since they went the extra mile to get me an even better deal! I can't speak highly enough of the awesome customer service.
Our sales person James Logston made this purchase one of my best car purchasing experiences in the 40 years of my car buying years. He knew what he was talking about throughout the deal. He was able to answer all our questions. We went in with the feeling of this was going to be a bad thing, but shortly after the first ten minutes or so, we began to feel comfortable in what we were about to do. I would refer James to anyone who is in the car buying market, be it used or new.
Just bought a 2016 Nissan Altima 2.5 SR from Dustin. Great looking car. I live in Mo and got the best price there. Dustin was the best car saleman I have dealt with in buying 6 new cars. Everybody I dealt with was very friendly and helpful they were all great. I definitely recommend them. The car was very clean and had a full tank of gas. Dustin programmed my IPhone to the Bluetooth. He reviewed all the buttons and features with me until I was comfortable. I was given a certificate for a free oil change.
Went with my daughter to "look" for a new car & Marcus was her salesman who we thought a lot of. Marcus was the 1st one who asked if we needed help & ended up with the sale. I needed a new car and went back a few months later and bought from Marcus also. The # 1 reason I went to him was he made sure service on her vehicle was top notch. If mine goes the same way we will continue telling people about him & our new Pathfinder...LOVE IT SO FAR & daughter loves her Rogue!!!
We dropped in to the Staunton Dodge dealership on a whim, just looking. Our salesman, Ryan, showed us the type of pickup truck we were looking for, but it wasn't in the right color. Ryan got on his computer and found exactly what we wanted, in Tennessee. He made arrangements to have it brought to this dealership. We had a lot of questions and he was very knowledgeable about Ram trucks. He was very professional and we feel we got a good buy.
Cloide was my sales person ,he went above the norm to get me a great deal on a great car.He worked for me.Absolutely thrilled and would Not go anywhere else!I found the service great!!You must go there when you need a car!
Went in for an oil change. They couldn't have been any friendlier. Went to waiting area until my ride would arrive. Wi-if was available, free bottled water, TV, coffee, and vending machines. Salesman (Larry) was very friendly as I looked at a few showroom cars. Surprisingly, they called me that my car was done before my ride arrived! Not only was it finished, but they had washed it, too!
When I went to pay - they told me about their 4 X Oil Change Special - it was barely any costlier than 1 oil change!
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1419 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
Randy here. Now I've bought plenty of vehicles in my day and definitely had my share of headaches at dealerships. But my experience at Auffenberg Nissan was, hands down, the easiest I've ever had. Salespeople were top-notch, I dealt with Amber and she made us feel welcome the minute we stepped in the door. The whole process was painless and even a lot of fun, which I wasn't expecting; she had us cracking up the entire time. We're definitely coming back to see her when it's time to get the wife a new car next year. So take it from ol' Randy - This place is the way to go.
We can???t say enough about the example of customer service we encountered at the Cassens Chrysler, Jeep Ram dealership. It was a no haggle no fuss experience. Our salesman Bob Earnhartt is up front and personal. His level of professionalism and non pushy attitude provide a sense of comfort during our visits. This isn???t the 1st auto purchased at this facility and it???s certainly not going to be the last. We highly encourage you to visit the Glen Carbon dealership. We???re sure your visit will be as satisfying as ours....👍👍👍👍👍
Highly recommend McGinley. Very easy going and professional staff! Ask for Alex Kampwerth and you wont regret it. The rest of the staff were great as well to easily buy my truck from them without any games.
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