Purchased a 2018 "Rock Monster" from Kieth on Friday 29 Dec 2017. This was a painless experience; the best car purchase in my 60 years. I never felt pressed, Kieth walked throughout his lots and offered pros/cons of each new/used Jeep, based upon my desires. He also offered me an extremely fair trade in for an 04 TJ with > 102K miles. Everyone with whom I interacted was pleasant, polite, and professional. Kieth was too easy to work with during this process, from my initial e-mail to completing the sale. Kieth and the Adams Team are knowledgeable in their product and confident in their ability to meet a customer's desires. I am super pleased and happy I made the 50+ mile drive from South Jersey to Adams Jeeps. Thanks you to everyone at Adams Jeeps.
I live almost 100 miles from Adams in Aberdeen but own several Jeeps and enjoy being part of the Jeep Community they serve. For several years, as a member of the Chesapeake Jeep Club, Wicked Jeeps, and Infidel Jeeps I have watched while my friends have bought Jeeps from Adams and raved about the services and exceptional support Adams gives to their customers and the community in general. I currently have a 2008 Commander, a 2014 Liberty and a 1992 Jeep Wrangler. I drive the Wrangler to this event last Saturday. I was amazed as I understood from my friends there, that Adams moved their inventory from the lot to an adjacent location (and it looked like they had a huge inventory) so that the Jeep Clubs could have ample parking, display areas, a obstacle course and take advantage of some valuable on-site knowledge and suggestions from the Adams Support, Service and Sales staff who were there on their day off to help with this event. When employees take that much pride in supporting their own organization, that speaks loudly to the they type of business Adams is. I spoke to John Loucks in person (I had previously only chatted with him through social media) and found why so many people enjoy his expertise in the Service area. I look forward to seeing you again next year. I will bring along a few hundred of my Jeep Friends!
I???ve taken my 2014 Jeep Compass for service to Adams Jeep every 5,000 miles and now am approaching 95,000 and have never had a problem. Adams is a great, friendly dealership to do business with and I highly recommend to visit them if you???re in the market for a new Jeep.
What else can I say? This is the third Jeep we have bought from Adams and working with Tom Stiles. We went in looking at a used Jeep, Tom took the time to show us that and a few New models as well. and the end of the day we ended up driving off of the lot in a 2019! We will never go anywhere else when we are in the market for another vehicle. Tom and Adams Jeep are amazing! (even though he puts ketchup on steak, who does that!?) Very Very happy!
The orange light came on in my car and I didn???t know what it meant. Adams said stop in and we will look at it right away. They did, and also gave me an oil change and rotated my tires, while I was there. TOP NOTCH Dealership. Some kind of valve needed to be ordered, and they had it the next day. Also, I asked to see Wayne, the mgr. of the dealership and they said he was off. But, as I was walking around I saw him there. (His off day) I said hi, and said I thought you were off. He said it is my off day, but I always come in to make sure everything is running ok. Quality Service the 1st time. Joann Smith, a Jeep owner for the last 15 years. 2004 Jeep Liberty, and 2014 Jeep Cherokee (Trail Hawk). Love it, Best experience I???ve ever had buying a car and servicing it. They don???t waste your time or money. Thank you Wayne Huth
Wow. Keith is the best. I was a 1st time car buyer and they don't play games and really look for the best deals for your preference and budget. Thanks so much for making my first experience Great! 👍 🚗 💰
Zach was honestly awesome to work with. I came in with a few requirements at first... a great sound system, a lot of the new safety features and a comfortable ride... and I walked out with a whole lot more with a smile on my face, still almost 5 days later. He brought me outside to a new Grand Cherokee and had me take a ride to see what I thought, and decided I wanted one. Next comes the hard part... the wheeling and dealing and trying to find the right vehicle at the right price. I was trading in a vehicle, had a set price... between him and I, I think we wore out his business manager, but we finally got exactly where I wanted to be. So I landed in a better car than I expected, with more features, at a better price, all due to his help. Walked me through all the options and helped me weigh out each individual item I wanted or liked till I found exactly what I wanted. He had a great attitude throughout, even though it did take a few hours. The "painful" sign here part that sometimes lasts an hour only took what felt like 2 minutes and was pleasant ending to what is normally a stressful process. My only complaint would be my photo didn't quite capture how good looking this new jeep is ? There is a reason Adams is the dealership for all Jeep enthusiasts, and you'll just have to visit to understand why! Would absolutely recommend this dealership in the future, and please go see Zach. He will work to earn your business!
Was loooking to purchase my first car and knew I really wanted a Jeep. I was nervous because the people i know always described their experiences as long and tedious. I don???t know who they dealt with but obviously they didn???t have Brian at Adams Jeep, because I couldn???t have asked for a better experience. Everyone there was nice but I really appreciated that Brian took the time to really show me what my car could do. This being my first car I was scared that I???d get something that would take me forever to get used to but him simply taking the time to answer all my questions (mostly my dads questions) put me at ease. I???ll defiantly recommend anyone I know and will be a repeat customer when that time comes around again.
Adams Jeep has been so patient with me as we hemmed and hawed over what 'upgrades' vs. 'replacemnts' we would include in our Jeep refresh - we ended up with a new soft top and a full interior rhino lining and it was AMAZING! The new twill top Galen suggested is soft and slightly darker black and it won't bleach out like the factory canvas did. Adams went the extra mile to do the leak testing to ensure we didn't have a 'weather experience' with the new top the way the old one had - nope, she is sealed up tight! The rhino lining was superbly done and has added grip and style - no more concerns about beating up the paint (carpets have been out for years) and we can clean it all out with a hose. Service was great - everyone who we spoke with was professional, helpful and knowledgeable about their offerings and the status of our Jeep. Bonus: they greeted us by name when we went in to pick her up, which I thought was pretty great.
After talking to me for just a few minutes and consoling me on the loss of my beloved 2016 Jeep Commander Jay said he knew just the replacement I needed. I love my new Jeep 2017 (almost 18) Compass. I can tell that I am going to be very happy with it even though I lost my old, dependable ride! It drives like a dream and is very classy looking.
Keith was a pleasure to work with. He was very professional and answered all my questions about my new vehicle. I???ve been a Ford girl for the past 22 years, but I am excited to switch over to my 2018 Jeep Cherokee! I like the ??? small town??? feel of this dealership and the excellent service we received. Thanks Keith and Wayne for making our experience pleasurable!
Awesome and very, very easy to do business with Adams Jeep!
by Ruby2018 from DealerRater.com
December 3, 2018
4.8 (1736 reviews)
I started out my searching for a new Jeep in roughly 7 dealerships... I searched online for Jeeps of my choice when i came across Adams Jeep of Aberdeen Maryland. I dropped a simple email and received an email right away. I followed up the next day with a call to the name on my email, "Keith Cook". This guy simply was fantastic! Keith was very knowledgeable and pleasant, we test drove vehicle, worked out the deal and i purchased the Jeep -> that's the way I wanted it, that's the way it should be. I couldn't be happier with Keith and Adams Jeep. So, if you're in the market for a new Jeep, go to Adams Jeep of Aberdeen!
So i was looking for a pre-owned VW Golf R, and i called around and when i called Heritage Preowned in Parkville i was greeted by Mr. Michael Lanci, and he said we dont have any but let me search come to find out they just recieved 1 in on trade it hadnt even been put in the system yet, i had to see this car! It had super low miles, Was kept very clean by previous owner, and the price was right! i mean comparable 2015/2016 Golf R???s with a few thousand more miles was even 2-3K more, they were at the bottom of the KBB and Truecar Value, they were awesome and had the Sales manager Mr. Woody Batts contact me immedietly and we spoke about the car, and literally within 3 days i was there for a test drive, and then the negotiations came, and they were very fair, i traded in a 09 Civic Si, which Carmax usually gives the best prices was quoted 4K with a check engine light on, they came back said we can give you 3,500 i said well if you can match this trade in value its a deal, within less than 5 minutes my demand was met, then to finalize the deal because i wanted the car (CPO) which is $1,400 they worked with me and got 33% off of that, and doing so the car had 4 brand new tires and brake pads put on, this car is beautiful i am so so happy and they were a pleasure to deal with i would not hesitate to send anyone their way, my dad even purchased his brand new Dodge Ram 2500 from them said great things as well! Mike and Woody are stand up guys and worked with me, and we made it happen and im extremly happy with my purchase, they are even getting me a free bottle of some Tornado Red touch up paint for a little chip from road hazards so i can make her looking new again, I highly highly reccomend you give them a call and they will make you feel at home! Look forward to dealing with you guys in the future well worth the drive! Brian
I bought a 2014 new Chrysler 300 from Jones Junction. At the time they were great. I wanted to purchase a 2018 Jeep Grand Cherokee from them as I had a wonderful experience with them 3 years ago. I sat with the salesman and he showed us what he had on the lot. I wanted an all white Jeep Grand Cherokee w/black leather. The only requirement was heated seats and steering wheel. They recommended the Overland which they didn't have in stock but could locate one. Sat with the salesman, didn't really care for his attitude and his negotiating skills were terrible and so was the attitude and financing. I work near Heritage so I left work Saturday morning early and met Rodger Shea, extremely FRIENDLY and knowledgeable. Told him what I wanted and he showed me the nicest Jeep Grand Cherokee Overland High Altitude in White with Black leather and anodized metal trim with all the bells and whistles for much less than I was going to pay at Jones with more options. The only bad part was Jones was giving Yeti Coolers but I was able to negotiate a Jeep Tumbler (lol). Rodger was awesome along with CHAD and JEREMY (not the singers from the 1960's). I would recommend Heritage and all the people there to anyone. I'm not saying this because they gave me a Jeep Tumbler. Awesome experience, honestly.
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by J. Sabb from Owings Mills, MD
November 5, 2018
4.8 (2062 reviews)
Jared was awesome. He was upfront with us about everything and worked with us to get exactly what we wanted. I would definitely recommend this dealership, Jared and his incredible personality
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by Auggii T from Owings Mills, MD
November 5, 2018
4.8 (2062 reviews)
Today was my first time at Heritage Chrysler Jeep Dodge Ram Owings Mills. I was in hopes of trading in my vehicle for a more reliable vehicle. Jared Wright was very professional and a pleasure to do business with. He made my experience at Heritage a great one, and an added bonus is that I will be leaving today with a new JEEP!!! ;-) KUDOS!!! Thank you again Jared as well as the other employees!!!
My wife and I were very fortunate to have dealt with Leasing and Sales Consultant Erik Sparks and Business Manager Curt Peeler, when purchasing our Certified Pre-Owned Jeep Grand Cherokee Limited! Erik made the buying process extremely painless and was ALWAYS available to answer any questions we had too! Erik's knowledge on the vehicle, as well as pointers on how to properly deal with our insurance company, made the entire purchase experience so easygoing and stress free! Erik was extremely friendly and professional. I would HIGHLY recommend anyone looking to purchase and/or lease a vehicle to use Erik Sparks! Curt Peeler was extremely professional and courteous in assisting us with the warranty information and finalizing all of the formal financial paperwork. Any individual buying or leasing a car/suv/truck at Len Stoler Jeep/Chrysler in Westminster, MD and uses Erik and Curt will be treated in the best light possible and will have the type of experience where they will NEVER want to buy or lease a car/suv/truck anywhere else but at Len Stoler Jeep/Chrysler in Westminster, MD!
Called for an appointment to have problem fixed and get info why a Durango with extreme low mileage couple years old would have light problems. The back tailgate light surround had to be replaced several months ago. A very high dollar item, but lucky to have warranty coverage. Although, I was told Service was very busy they were able to fit me in on a Saturday 6 days after I called. Service Rep very nice to work with as always. Vehicle arrived early checked in and was done in couple of hours. I was told it would have to be there all day. Thankful it was a simple light bulb replace, no reason why it went out. And, it was a cheap fix. Again, thankful. Or, it may have not left the Dealership. I like my Durango very much so far, but questioning why the light problems. This was not a cheap vehicle to purchase. I have had vehicles for years without any light issues, ever. My 2002 Jeep Cherokee required only the license plate light to be replaced. My Ford trucks never a light bulb replacement ever. Wondering?
Dropped my truck off for routine maintenance and a refueling problem. They called me to tell me they had to replace the fuel tank and asked if they could keep it for another day. I appreciate that they ???asked??? me, even though there really wasn???t another option. Great interpersonal skills not usually found in repair shops. My truck was ready, as promised, the following day. They answered my question about why they needed to replace my fuel tank at only 4200 miles. And even offered to have someone help find the truck in their extensive parking lot. A very professional operation. And, by the way, all services were completed to my satisfaction.
Excellent patience, and dedicated to my satisfaction
by Jeepin' Grammy from DealerRater.com
December 3, 2018
4.7 (617 reviews)
Dealt with Jake, Eric, and Curt. Starting shopping on a dreary, drizzly day. Finished up on a beautiful, sunny day...in my brand new Compass Trailhawk! The guys were so patient with me as I test drove 6 vehicles before I found the right one. They were very dedicated to making sure I was happy with my decision. I came to them on a referral from another satisfied customer, and they didn't let me down. And thanks to the folks we don't get to see, that got my Jeep all shiny and ready for me to drive :)
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