Randy Rogers is the one that sold us our Lease Jeep 2018 Grand Cherokee Limited 4x4.and what ever the management person that helped us with the paper work are wonderful people. All of the Sales people at Palmen's are wonderful.{The Finance Manager]
Service- Im going to buy another new Dodge in 18 months aprx. Salesman should have a very easy job selling to me, because Wally- Service manager's friendliness, courtesy, attention to detail has already sold me!! He is a valuable asset to your organization. Car salesmen sell a car, your service (Wally) sells the next one and thereafter....thank you Wally!
Flyer in the mail got me to go in and though I didn't win a brand new car... I actually wanted to find out more information on leasing. Met with JC and he broke it down and set me up with Bob Z. My salesman. Hubby got home from deployment, I told him exactly what was shown and told to me, he was surprised that I broke it down so well. (Goes to show how well Palmen broke it down to me). Hubby said no need for him to go so I went and got the same vehicle I test drove! I love it. Paperwork was so simple and fast. I was like that's it?! Bob Z. Even took 20 min after the sale to help me set up my phone and car connect. Went over some features again to make sure he didn't miss anything. I really appreciated that. Love my new vehicle. Thanks guys! KF
I visited Gurnee Dodge on Thursday of last week and Sarah Dawson was the greatest she should receive some type of bonus because while I was there I overheard other customers saying how awesome she was.She is so patient and helpful. Kudos to Sarah Dawson.
Went looking for a car. Nate Sanders was happy to help, reachable, friendly, honest and no pressure, even on his day off. He referred us to Shawn Liddy, who showed us a number of different cars. He took his time with us, spent a lot of time showing us different cars based on what we were looking for, was very honest and no pressure. All this even though he wasn't the one getting the commission. I was very pleased with my experience there and suggest that you go see these gentlemen when you're ready to look or make a purchase. Thanks, Gentlemen.
Friendly, warm, knowledgeable, customer friendly, informative, reassuring, and receptive. My recommendation is that is you are fed up with poor customer service, this will be a refreshing experience.
The sales rep Alex was awesome. He knew exactly what I wanted and made the process so easy. But I’m broke. Other than that he deserves a standing novation.
Dan and Patrick were the two salesmen who helped me out. Jessie was the finance rep. I inquired about a 2017 Subaru WRX STI and got a prompt response from Patrick. My buying process was pretty smooth and the overall communication with them was great, even being an out of state buyer! More like across the country, haha! Paperwork was sent fairly quick. Happy Subaru buyer!
Highly satisfied with my experience purchasing my Jeep Wrangler from Liberty. Chris Acker is a phenomenal sales associate. I found the Jeep I wanted in Jeep's inventory and it was "in transit" to Liberty and I knew it was the only one of its kind within a 100-mile radius. It had everything I wanted (and then some). If I didn't get this one, it was either go with my second choice, or order a 2019 and wait. Chris knew this, and he could have taken advantage of that situation and gouged me. But he was open and honest and from our initial phone conversation, I knew he would offer me a great deal. By the way, I live over an hour from Libertyville. So I was taking a risk going all that way for a bad experience. Chris assured me the Jeep I had my eyes on was definitely available and we briefly negotiated by phone. I was already comfortable with him and hadn't met him yet. Once I arrived the next day, he went above and beyond. Offered me very up-front pricing, a fair deal on my trade, and even though the Jeep had not yet arrived from the truck yet, he kept me in the loop and texted me right when the truck pulled in the next day. I picked it up this morning and it is beyond perfect. The finance manager was great as well. I am so happy with my Jeep and would recommend Liberty and Chris Acker!
I've bought more than 5 cars from this Dealership.
by Yoshi Kobayashi from DealerRater.com
November 5, 2018
4.5 (405 reviews)
As the title says I have bought many cars from this dealership. Every experience working with this dealership has been nothing but positive. They make the process completely painless. No stupid games that most dealerships play. No pressure to buy when looking. It is how car buying should be. Unfortunately, Liberty is the exception and not the rule. I still make sure that I am getting good deal and I do compare pricing and every time I purchase a car. In the end I know that my job is to get myself the best price and ultimately the salesman's job is to get as much for the car as possible. However every time that I have checked pricing Liberty has come either lower or even with other offers that I got. Elmer Hansen the Sales Manager lays it to me straight when we get to discussing pricing. "Here is the price that I can offer you the car for that is fair for you and let's me make money to keep the dealer in business". That is usually all that goes into the negotiation. No mind games, no hassles, no "let me go talk to my manager" nonsense. A friend of mine who I recently sent to Liberty had a 5 hour fight with another Subaru dealer and in the end walked away. With Liberty he had chosen, ordered and committed to purchasing a new Forester within an hour. He was amazed and his profession is purchasing for a major Fortune 200 company. One time I asked Elmer that if I left the dealership would the price he offered me no longer be good. He looked at me with a puzzled look on his face and said, "Well....why would the offer change? Go do your homework and if you can get this for a better price then I recommend you buy it from whoever that is". How many car sales managers have said that to you? Sure enough I could not find better pricing and bought the car from Liberty. When buying my wife's car Elmer offered me to take it home for the weekend and see if I wanted it. Is said to him "oh, I see the puppy dog close, eh?" He smiled at me and said "Uh...sure...whatever". When I brought it back he asked, "Did you like it?" I said "yes" and gave him back the keys. He took the keys and said "well, let me know if you want to buy one" and walked away. I was flabbergasted. I said "wait, aren't you going to give me the high pressure sales pitch?" he turned looked puzzled at me and said "uh....no, that was not what I was planning, but if you want me to I can" He smiled and said, If you want the car you know where it is" and went on his way. My wife and I just looked at each other, mouths agape as I was expecting a knife fight and got nothing. A week later we bought the car. My most recent purchase was in 2015. I bought a "brand new $40,000 WRX STI Limited" and I had no problems getting my car. I had to order it and have it built and shipped to the dealership. Three long months I waited. I was constantly pestering my sales guy, Craig Huber for three months and every time he was patient and happy to help me track where the car was. When it arrived, he sent me a picture via text that said "look what showed up!". Craig, my salesman is more like a buddy now. How many sales people do you know that you actually want to hang around with? I live in Wisconsin but I drive down to Illinois to Liberty to get my cars serviced by them. The service staff is fantastic and always courteous and treat me like a friend. Almost every issue that I have gone in to get fixed gets fixed correctly the first time. Now when it's time to buy a car my wife asks "which cars can we buy from Liberty" and then we narrow it down from there. As I said, this dealer is something special, the excepetional one both from a sales and service standpoint. In a sea of mostly terrible, traditional car "stealerships". Unless something goes seriously awry, I will likely keep recommending these guys to family and friends
For those that don't want to read the full story here is the short: Hayden Butler was my salesperson and was amazing, he listened to what I wanted for a car, and when that was looking more and more unlikely, made an amazing suggestion for a comparable one that I love! have recommended it to my co-workers and shared with everyone I know, completely worth the drive for a car. here's the full review: Initially I was not looking for a car at all, I was looking for information about where I stood with my car (as far as value vs what I owe, what options were present to me and such). I went to a local dealer (name omitted because this isn't about downplaying them) and had what I will simply put as the worst car experience I have ever had. sales people never once asked me what I wanted and just threw $12000 used cars at me trying to sell them. Needless to say I was frustrated and ready to just be done. I got a phone call a few days later from Ray's CDJR, the lady was super nice and I told her up front that I was not interested in selling the car right now, but she suggested coming down for a visit and seeing what they could do. I figured "why not". I drove the 55 miles down to Ray's and was introduced to Hayden. Hayden instantly took me to his office and began to ask questions to me and my GF, getting to know the backstory behind me and where I was. My initial desires were in the Dodge Durango GT (we had rented one and loved it, looked to buy/lease). ultimately we came to the conclusion that it was not feasible at this time to get one, so I had inquired about the Journey (given its a smaller in the dodge family). Hayden found one for us with the features we liked and the colour that i liked. we test drove it and liked it, despite missing a few features (backup cam and such). we ran the numbers and they gave me a great value for my car and worked it so the payments would be right in my budget. I had some concerns about the journey and it being a 4cy 4speed engine and that i couldn't shake that fear, Hayden looked around for more that were in the 6cy variety but we couldn't find one. after what seemed like another trip heading home with my old car, Hayden suggested the Jeep Grand Cherokee and that they could work to get one in my budget range. we were driven to a separate lot where he showed me the model (in the colour i liked, with all the features i wanted). i fell in love with the car almost instantly, and Hayden and told me the facts about the car and how it was very similar to the Dodge i was asking for. upon asking why he hadn't suggested it earlier, he stated "well you weren't looking at the Jeep, you were pretty set on the Dodge". that statement was amazing to hear, as it showed clearly he was finding stuff to fit my needs and wants first, and suggesting what would fit my desires after. we worked on the financing and i left that night with a car that i loved, in the price i could afford on a lease that i could follow. This was the best car experience i have ever had and i would recommend it in a heartbeat to anyone looking to get a new car. Hayden was amazing (and i have to give xxxxx to the intern assisting as well) and he is the first person i would tell you to ask for if you go.
I brought my truck in for a recall as well as getting locking nits removed from the wheels even though u didn't buy the vehicle from them. John Callen in service took great care of us and my Ram. Quick, friendly, fabulous service which I would recommend to all anybody.
Thank you!
Had car overheat on 09/21 and from the towing by Ray's,the service advisor Mark and his communication with me was all very good.Promised to get car back Monday and actually was called Saturday and told it was ready!An A++ for the entire process.
I was looking for a car dealership to improve me for years now never had any luck they would do my application less then 30 mins and say I???m not approved didn???t try to work me to see if i had more money to put down no nothing just assumed that???s all i can do bank said no to the amount and just move on when the whole time all they needed to do was to see if i had more money or find a different way but Brandon and the finance manager cared enough to keep looking and find some i wanted not what they wanted me to have took they time but i was in out less then 5 hours after running and building my credit for 3 years finally got my blessings thanks to ewald and my fiance 🙂
Absolutely the best car buying experience I have ever had!!! The Sunnyside folks were friendly and personable, and they fostered that "No-Hassle" environment that puts the potential buyer at ease. Nick, Brian and Gene helped me through the entire car selection and purchase. They were there to assist me if I needed help, but were professional enough to leave me time alone to make up my mind. Sunnyside is in the process of upgrading their showroom, which from its looks has probably seen many, many years of satisfied customers pass through. They're not the kind of folks that'll put up expensive crystal chandeliers or waterfalls in their showroom; just some simple upgrades to make the place a little more "user friendly". But hey, let's face it, the average Joe doesn't need fancy chandeliers or expensive wall hangings to make him feel good about buying a car. Most car buyers just want genuine honesty, courtesy and a friendly atmosphere in their car buying experience. And for me, I found this all at Sunnyside... A special "shout out" to Nick Galdine for being a great salesman to deal with... And for those of you looking for a truly memorable car buying experience.... Put Sunnyside on your side...!
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