New and Used 2020 Jeep Gladiator for Sale in Mchenry, IL

For those that don't want to read the full story here is the short: Hayden Butler was my salesperson and was amazing, he listened to what I wanted for a car, and when that was looking more and more unlikely, made an amazing suggestion for a comparable one that I love! have recommended it to my co-workers and shared with everyone I know, completely worth the drive for a car. here's the full review: Initially I was not looking for a car at all, I was looking for information about where I stood with my car (as far as value vs what I owe, what options were present to me and such). I went to a local dealer (name omitted because this isn't about downplaying them) and had what I will simply put as the worst car experience I have ever had. sales people never once asked me what I wanted and just threw $12000 used cars at me trying to sell them. Needless to say I was frustrated and ready to just be done. I got a phone call a few days later from Ray's CDJR, the lady was super nice and I told her up front that I was not interested in selling the car right now, but she suggested coming down for a visit and seeing what they could do. I figured "why not". I drove the 55 miles down to Ray's and was introduced to Hayden. Hayden instantly took me to his office and began to ask questions to me and my GF, getting to know the backstory behind me and where I was. My initial desires were in the Dodge Durango GT (we had rented one and loved it, looked to buy/lease). ultimately we came to the conclusion that it was not feasible at this time to get one, so I had inquired about the Journey (given its a smaller in the dodge family). Hayden found one for us with the features we liked and the colour that i liked. we test drove it and liked it, despite missing a few features (backup cam and such). we ran the numbers and they gave me a great value for my car and worked it so the payments would be right in my budget. I had some concerns about the journey and it being a 4cy 4speed engine and that i couldn't shake that fear, Hayden looked around for more that were in the 6cy variety but we couldn't find one. after what seemed like another trip heading home with my old car, Hayden suggested the Jeep Grand Cherokee and that they could work to get one in my budget range. we were driven to a separate lot where he showed me the model (in the colour i liked, with all the features i wanted). i fell in love with the car almost instantly, and Hayden and told me the facts about the car and how it was very similar to the Dodge i was asking for. upon asking why he hadn't suggested it earlier, he stated "well you weren't looking at the Jeep, you were pretty set on the Dodge". that statement was amazing to hear, as it showed clearly he was finding stuff to fit my needs and wants first, and suggesting what would fit my desires after. we worked on the financing and i left that night with a car that i loved, in the price i could afford on a lease that i could follow. This was the best car experience i have ever had and i would recommend it in a heartbeat to anyone looking to get a new car. Hayden was amazing (and i have to give xxxxx to the intern assisting as well) and he is the first person i would tell you to ask for if you go.

I placed my order for a new 2019 Jeep Compass Trailhawk on the 1st of September 2018. I picked it up from the Dealership on the 17th of November 2018. Everything was already completed prior to arriving at the Dealership, the Protection Package, Pre-Approved financing. It only took my wife and I about 30 to 45 minutes to finalize all of the Paperwork. This is the 3rd new Jeep vehicle that we have purchased from Crystal Lake Chrysler, Jeep, Dodge in the last year and a half. I would highly recommend this Dealership to anyone looking to purchase a new or used vehicle.

We purchased two brand new vehicles in 2 months from this dealership. My son purchase a brand new Jeep Compass and he loves it. My wife picked up her new truck Ram 1500 upfitted last night and she absolutely loves it. Thank you Sonya and Josh and the entire team for everything you do at Kunes.

I visited Gurnee Dodge on Thursday of last week and Sarah Dawson was the greatest she should receive some type of bonus because while I was there I overheard other customers saying how awesome she was.She is so patient and helpful. Kudos to Sarah Dawson.

Went looking for a car. Nate Sanders was happy to help, reachable, friendly, honest and no pressure, even on his day off. He referred us to Shawn Liddy, who showed us a number of different cars. He took his time with us, spent a lot of time showing us different cars based on what we were looking for, was very honest and no pressure. All this even though he wasn't the one getting the commission. I was very pleased with my experience there and suggest that you go see these gentlemen when you're ready to look or make a purchase. Thanks, Gentlemen.

Friendly, warm, knowledgeable, customer friendly, informative, reassuring, and receptive. My recommendation is that is you are fed up with poor customer service, this will be a refreshing experience.

Everyone was extremely accommodating and friendly. Service guys were very knowledgeable. I will definitely come here for service from now on.

Dan and Patrick were the two salesmen who helped me out. Jessie was the finance rep. I inquired about a 2017 Subaru WRX STI and got a prompt response from Patrick. My buying process was pretty smooth and the overall communication with them was great, even being an out of state buyer! More like across the country, haha! Paperwork was sent fairly quick. Happy Subaru buyer!

Plan on buying a car from Kim Kehl , he's a super nice sales person and patient...save yourself time and trouble - ask for Kim Kehl. We love our car & Kim too!

Kim Kehl was great and went the xtra mile. The dearlership was very friendly and clean.

Took my 2014 Jeep Grand Cherokee in for routine service and ended up driving away in a new 2017 Jeep Grand Cherokee. The dealer offered to buy my current car back. I worked with Kim Kehl, Sales Consultant. He was extremely knowledgeable about the vehicle and took time on a walk around and test drive to explain all the features. Both Kim and Mario (sales supervisor) worked hard with me to achieve a deal that worked for me. It was an unexpected, great experience.

I bought a JKU (4 door) Mopar premium soft top from Steve C in parts. Btw, they matched my other offers plus had it in stock. I was in my JK (2door). Steve was awesome in helping me with a solution to get it home. These are the friendliest people of any parts place, plus they truly want your business. Rock on Napleton of Arlington Heights 🤘🏼

I am a skeptical person & very leery of mechanics in general and dealership mechanics in particular. I brought my 2007 Jeep Liberty for service, after an independent mechanic at a local shop did some work on the car. The check engine light was on, and the codes read a misfire, among other things. It also needed the 70,000 mile maintenance. Bottom line is that the engine misfire was a serious problem, due to an overheating of the car, which would cost thousands. However, the service department realized this only after I had approved a tune-up (for $250) and transmission pan/fluid maintenance (also $250). Knowing that I would not have done the work if I knew the misfire was so serious, the dealership absorbed the cost of the tune-up. The people there were extremely knowledgeable and nice. In particular, Ray Calamia, my service advisor, was fantastic, as were Mike Jozwiak, the Service Director, and Doug Adams, the Customer Relations Specialist. Overall, this dealership's service department won my business forever, even though I generally do not like dealership service departments. They are honest, good, and fair -- what more would you want?

Bob and Christian took care of me from the day I walked in the door looking for a Jeep. Bob asked me all about my must have's and took the time to look for the perfect Jeep with the right miles, excellent condition and all the details that were must haves for me.. I truly felt important and drove away 100% satisfied with my purchase. Thank you for making my car buying experiencs a positive one. Special thanks to Jodi Adams GM for building a TEAM that cares for customer first!!! BAM 🥊

I just wanted to take a minute to rate my experience at Napleton's. As you can see I gave it a 5-star. More specifically, I would like to give high praise to my salesman, Robbie. Not only was he extremely genuine, but also a true professional. I especially appreciated that he took the time to explain all of the features in the vehicle I was interested in. I had been to SEVERAL other dealerships and no other was as welcoming and thorough as here. I would also like to thank the rest of the team (Doug, Grayson, David) who went out of their way to introduce themselves and make me feel at home. Jody Adams knows how to deliver a true "Premier Customer Experience." That's what made me buy at Napleton's. I am now a very proud owner of a 2016 Jeep Grand Cherokee Limited 75th edition. #bambaby !

Robert was so unbelievably amazing! I went to one Jeep location and set there for hours! Fresh off of work and it was not good. Was ready to lead home and then decided to go to a Chevy. Right before I got out the car, Vanessa from Napoleon called and assured me my experience would be different! IT WAS! I set with Robert and he had me approved and good to go in half the time i spent at the first place.! Should have went there first.! Robert answered all my questions and was patient.! I highly recommend this place.! I have a bankruptcy and was completely upside down on my trade in and Robert and the rest of the team worked it out for me! I???m so grateful and i adore my 2018 Jeep renegade. Thank you <3

Jared's thorough knowledge about Grand Cherokees was precisely what I needed for my new car purchase! He was able to answer all of my questions about the models, trims, and features, and help me find the perfect vehicle to purchase, especially with the dwindling 2018 stock. His enthusiasm for cars really shines through -- this is the type of individual that you would want to work with to purchase a car, whether you know next to nothing about cars, or are a gearhead yourself. Along with this, Jared was courteous, patient, and very responsive to my inquiries throughout the shopping process. Negotiating a price with Jared was straightforward, honest, and transparent, and we reached a mutual agreement on a fair price with ease. I would not hesitate to recommend Jared for a car purchase!

This 5 star rating is VERY WELL DESERVED! I purchased a 2016 Jeep Cherokee, which was literally HAND PICKED by my Sales Consultant, Frank Torres! He discussed with me my wants and needs and because of his excellent knowledge of cars, the 1st and ONLY Jeep that I test drove I purchased! I LOVE MY NEW JEEP!! I can't say enough about how simple and painless he made this purchase! Every aspect of this transaction was handled in a very friendly yet professional manner. You can tell that they really CARE about you! I felt like I was treated like family! This was my 2nd purchase in the past 2 weeks with Frank. The 1st was a used car purchase for my 16 year old son. NEVER have I purchased a vehicle in such a quick and efficient manner! I highly recommend Napleton of Arlington Heights & Frank Torres! A HUGE THANK YOU TO FRANK, AND HIS TEAM, for making it possible for me to drive a brand new vehicle again! NOTHING LIKE that new cat smell!! Mmmm!! I AM ENJOYING THE RIDE!! :-)

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.