Third time I’ve been in for service. Each time the advisor was friendly, courteous and knowledgeable. Actual service was quick and efficient. Devon was who I dealt with this time. He was excellent.
If it wasn’t for DeVon I probably would not have returned to this shop due to the lack of professionalism I was shown by the first service advisor I was set with. DeVon helped me actually fix all the issues that weren’t completed right the first time, and helped me get other work done as well. He made my experience absolutely stress free and kept me notified with everything step by step. He’s definitely been a godsend and I’ll continue coming back thanks to him.
The whole process was easy and I didn’t have to worry once! Jim was very helpful and informative when talking about the issues with my car! I will no doubt be back in the future!
Recall update for seat beltand tire pressure check
by Jr from Edmond
December 6, 2018
4.2 (305 reviews)
Fantastic experience vehicle was done earlier than expected, I needed truck back in 2hrs they got it in for me all done in 45 minutes.awesome customer service.
thank you very much
Had gone in for a routine oil change. They reported some costly repairs and attempted to fix but seemed to make the problem worse.
After trading emails with Jim and in reviewing our records, he said that they would repair the damage at no cost to us as it appeared to be their fault. I had to read the email several times.
In today's world I thought that this kind of service was extinct. I can't say enough about how much I appreciate what Jim and the Service Department did for us.
What u mean by that I don’t understand this questi
by Nicole Brown from Oklahoma City
December 3, 2018
4.2 (305 reviews)
Very good service always good service when I bring my car to you don’t have any complaints very nice people when they greet you car got done in a timely matter
Was there to have oil change for my car. They were quick, efficient, and at the end explained everything before handing over the car. Overall a great experience.
I bought my Dodge Ram 1500 Big Horn at David Stanley. I wish I bought it here at Bob Howard. I bring my truck here for all my service needs. I am satisfied with this place. They provided me with a ride with Uber to get home and picked me up. I recommend them to all and will continue to use them in the future.
Bob Howard always does a great job. Today was no exception. They had great communication throughout the process and DeVon was friendly and helpful. Thank you.
I came in with my 2001 Chevy Tahoe for a tire rotation and to check if my front end's steering and/or suspension had any issues. The Frontier staff rotated my tires, checked the front end, and found no issues! I know sometimes a dealer's service shop can recommend services that are unnecessary in order to boost revenue, but not Frontier. Thanks to all at the service shop at Frontier Chevrolet!
This was by far one of the best car buying experiences I have ever had. We were made to feel very comfortable the whole time. The most important thing about this experience was we had the best salesperson ever!!! Her name was Erika Roberts and she went above and beyond, just like we were family!!!! It's people like her that make the car buying experience a true pleasure!!!!
After 2 weeks of dealing with a sales dept that was less than helpful or honest/open, and after 2+ weeks of trying to get it scheduled, due to dealing with sales people screwing up what we asked for, the holiday & work schedules, we were finally able to bring in our durango on Friday 11/30/18, to have the mopar hitch receiver installed. The Service staff was great. Very helpful!!! I can???t say that enough. We had a great experience with them. The service folks removed the incorrect equipment (that the sales dept erroneously scheduled & carried out, totally ignoring what we had requested) & installed the mopar hitch yesterday, though it did take longer than expected (also due to having to remove the incorrect equipment) and I was able to pick it up today (due to work scheduling conflicts). Our service rep was great as well. Very thorough with the quote & explanation of work being done. Thank you Braxton, for being so helpful. The only ding that I would give the service dept was the price of the labor for the install; but I???ll look past that since they had to remove the incorrect equipment (thanks a lot sales dept & your screwup). I don???t if that made it more expensive for labor, but I wouldn???t doubt it since it doubled install time for the mopar parts.
Best experience I???ve ever had when buying a car!
by Heiress11 from DealerRater.com
December 3, 2018
4.5 (1954 reviews)
My dealer was Joseph, and his patience, knowledge, and genuine interest in my vehicle needs were by far amazing. He and all the staff at Landers CDJ Norman were phenomenal! Please don???t hesitate going to this dealership because you will be satisfied when you drive away 💜💜 Thank you Joseph and all the crew at Landers!
I went looking for an upgrade family vehicle, but within our style and price range. My husband has purchased many of vehicles, but I have not. I was so nervous and stressed in the thought of having to do so. However, Landers helped ease that unnecessary stress! We had two very patient salesman, Shawn and Jeremy B. They were very knowledgeable about the vehicles we test drove. In the end, when we decided on which one we were interested in, they were not the typical "persistent" "pushy" salesmen. The financial guy, Erick, was very personable and informative. The general store manager even took the time to come shake our hand, and introduce himself. I highly recommend a visit to Landers Chrysler Jeep& Dodge when you are in the market! I LOVE my new "Mom mobile" (2018 Durango R/T). ~an unstressed very happy customer
Amazing overall customer service and satisfaction here. Jason heffernan went above and beyond to help me into a brand new 2018 jeep renegade today! It's all about the customer's here. I would definitely recommend them to anyone that I know that is wanting a new or used car. He didnt quit at all and kept fighting until i was off the lot in my new car today. Great place to be and great people to welcome and interact with.
Easy, low-pressure, professional car dealership GP
by Greg&Sarah from DealerRater.com
November 6, 2018
4.5 (1954 reviews)
I visited Landers Dodge to look for a hard-to-find Ram 2500 Mega Cab. They helped me find exactly what I wanted (already on the lot!) and offered to search nation-wide to get one in if they didn't have one. Waylon Wakefield took care of me and I would highly recommend him to help you with your car needs as well. Answered every question (a Ram expert) and took his time to make sure I was comfortable. Great manager as well, honest and up-front. Joe Brown was also a pleasure to work with in the financing end of things. Bottomline: Great experience, low pressure, highly professional!
My wife kinda knew what I was looking for...ram 2500 4×4 Cummings..and im not too much into bells n whistles Andre and she found exactly my dream truck... He went above and beyond helping her with my surprise birthday gift.
When looking for our new car, we initially worked with Daniel Layton and his manager, who were both amazing and kind! I cant say enough great things about both of these gentlemen! We later worked with Andre Starks, who was just as kind and able to answer all out questions. Since Daniel was not available, Andre took up right where we left off. He was willing to work with us to meet our needs. Stephen in finance was also kind and would ask questions to try to meet our needs as well. Our entire experience was unlike any other experience, in the best way possible. I would 110% reccomend this dealership and return when we buy our next car to see if this dealership has what we are looking for. When we left, we made a point to tell Andre's manager thank you for the service of everyone at the dealership. Even though he seemed busy and didnt acknowledge us much, I did see Daniel's manager look from behind and acknowledge our thank you, which made us feel better. The entire experience was amazing!
Hank Bradly took numerous calls from me to give me an update on the new 2019 Limited I ordered THE ONLY reason I used this dealership was Hank . He was involved with my purchase of my 2014 , he is honest and forthwrigh good guy to work with . Ron Blissit 850 1710
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