Napleton's Northlake Chrysler Jeep Dodge RAM Review
Great Experience
by lball1 from DealerRater.com
December 3, 2018
4.1 (760 reviews)
Marcos Rodriguez & Scott were amazing!! True to their word and provided the best buying experience I have had in awhile! I visited the dealership back in December 2017 on a fact finding mission for a 2018 Ram 1500 Sport, Marcos met me in the parking lot and I explained to him I was not ready to purchase but only wanted information. Marcos was patient and provided all the information I wanted, he even allowed me to test drive a similar truck. As I was getting ready to leave Marcos introduced me to Scott and he wanted to know why I wasn't ready to buy then, I explained and told him the truck I wanted they didn't have. He suggested I special order the truck and allowed me to put only $40.00 down. I picked up my truck today and everything they promised they delivered and some!! I highly recommend Marcos Rodriguez and Scott for your buying needs!!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Highly recommend Napleton/ General Manager Dragan Barbarich
by Dana from DealerRater.com
December 3, 2018
4.1 (760 reviews)
I was looking for a Jeep so I called Napleton & asked to speak with the Sales manager hoping to avoid speaking with an "appointment setter" who I felt would probably not know too much detail about what I needed help with. I was immediately put in touch with Dragan who was a lovely man completely UNLIKE anything you would EVER imagine a car salesman or GM to be. After Dragan carefully listened to me & my objectives he realized I was quite confused about my vehicle purchase options. So he took it upon himself to ask me a few pointed questions to help direct me towards my goal purchase AND that was exactly what I needed! Rather than sell me on anything I DIDN'T want, he took the time to hear me out so he could assist. Sometimes when you are shopping you need direction & someone who actually is both knowledgeable AND also cares & listens! The connection, direction & support I got from him is exactly what we all need when we are trying to make an important purchase, choose options & and negotiate fair market price on a vehicle. I RECOMMEND you ask for Dragan. UNBELIEVABLE! Outstanding assistance for even the most savvy customer!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Purchasing Vehicle
by JV from DealerRater.com
November 6, 2018
4.1 (760 reviews)
After shopping around town for a car, I decided to go to North Lake Jeep even though they were about 60 miles from my house. I did not regret it a bit, the service was excellent, my sales person Todd, was on his second day, and went above and beyond to accommodate my needs and worked with me in order to reach a deal we would be both comfortable with. They took in my trade at a reasonable price. They were not "pushy" like your typical car dealer. They did not have the car I wanted in the lot, and made arrangements to get it from another dealer, gave me a loaner ( with 22 miles) to take home until my car arrived. They delivered the car to me, pretty much an overall great experience. Afterwards, we noticed a typo in the paperwork, and they delivered a new set of paperwork all the way to Hialeah in my office. My kuddos to Maria in internet sales who worked with me via email to get to a sale price, Mike in financing, Andy ( gr. sales manager) and Todd. Awesome people, great service
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Outstanding Experience
by Almeda abouze123 from DealerRater.com
December 3, 2018
4.1 (760 reviews)
My husband and I came in just shopping for a new vehicle. We met salesman Benjamin Nuamah, from the start to finish he was exceptional. He came out, greeted us and helped us with all the questions we had. In the end, he helped us choose a car that fits our needs and was able to get us the vehicle at a payment that fits our budget. My husband and I love our new grand Cherokee and Benjamin is always there to help when we have questions. I definitely recommend everyone to ask for Benjamin Nuamah when they need a vehicle.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Excellent Service
by Gene from DealerRater.com
December 3, 2018
4.1 (760 reviews)
Christian Munoz did a fantastic job in helping me. He assisted my as soon as I entered the dealership without hesitation. I was very happy with his service and professionalism. I will recommend him and the Napelton's Northlake Chrysler Jeep Dodge dealership to my family and friends. Mike Atieh did an excellent job also.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
They had the truck that I wanted and I bought it.
by BlueStreakRam from DealerRater.com
November 5, 2018
4.1 (760 reviews)
First of all, I have read some of the other reviews and I think other shoppers should be better prepared when walking into a dealership and be willing to walk away or say no rather than proceed with a purchase and then write a bad review once the buyer's remorse kicked in. These guys are good at what they do and that is sell vehicles and make money. It's up to the customer to do their job when buying a vehicle and save as much money as possible. When both sides come to an agreement, everyone should be happy. Napleton just so happened to have the truck I was looking for, configured how I wanted it, in a color that I liked so I took a drive up there from Boca Raton and I bought it. I had an idea of where I wanted to be on the out the door price and they got within $500 so we agreed to the deal. No remorse, no regrets. I'm driving a beautiful Blue Streak Pearl Coat Ram 1500 with the 5.7L Hemi and it's a sweet truck.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Bought my car
by Eladio Hernandez from North lake FL
November 6, 2018
4.1 (760 reviews)
Purchases my new GMC 2011 terrain. Would recommend everyone to come here great location great experience!! Sales person Todd was helpful keeping me in my price range. He New more about cars then me. But found a great deal and vechile for Famliy Thanks Eladio :)
Napleton's Northlake Chrysler Jeep Dodge RAM Review
My new wonderful Wrangler Jeep
by Alexis Mompie from DealerRater.com
December 6, 2018
4.1 (760 reviews)
Good service by side of seller Cristian who attended us with friendly. We got there with a little time but everything was so quickly and on 3 hours we left driving our wonderful Sahara. Yes!!!!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Excellent service!
by jess519 from DealerRater.com
November 6, 2018
4.1 (760 reviews)
This was my second time leasing a jeep though Luke Pomper and Napleton. I went back because Luke had provided me with great service the first time and he exceeded my expectations this time as well. He's committed to customer satisfaction, is professional and very pleasant to deal with. I would certainly recommend him and plan on going back again when my new lease is up. I also had the opportunity to work with DJ Nichols and Mike Demeglio, both of whom were also very professional and enjoyable to work with. All of them helped me to get into the jeep that I wanted and made the experience as stress-free as possible!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Excellent Experience
by Ajrick5150 from DealerRater.com
December 3, 2018
4.1 (760 reviews)
Go visit Shelby Jefferson when buying a new vehicle. I bought a Ram truck and Shelby made the experience simple and straight forward. He thoroughly answered all of our questions and made the entire process enjoyable. Hats off to Napleton and Shelby!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Easy and sweet just as promised!
by Jankowski from DealerRater.com
December 3, 2018
4.1 (760 reviews)
Very friendly environment and a knowledgeable sales staff. My thanks to Simeon Ivanov who helped me with my purchase and also the reason I give Napleton???s a 5 star!
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Trusted experience
by Royal from Palm Beach Gardens FL
November 5, 2018
4.1 (760 reviews)
I arrived for an unscheduled oil change on a very busy day. I was promptly met with a smile and a happy greeting and asked how I could be helped. I told him I was just here for a basic oil change and was directed to the service desk. Another smile and helpful person was there to set up my oil change and answer
My questions and concerns. Even while I was setting up that service my car was being cared for by someone putting in paper floor mats and plastic seat covers and I thought about how nice they were already taking care of my car. Again I was asked about any concerns I might have about my vehicle. Besides just a basic oil change that I was there for, my vehicle was inspected to make sure there was nothing that might be a concern for me or my family, my tires and tire pressure was checked, fluids were checked and topped off, and all for no cost! My service was completed quickly and my car brought right to me. I was very pleased with my entire experience and will return. My over all impression of my service experience was that I have found a place that cares not just about my car but about me as well.
Royal Dowdy
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Heavy Duty truck prepared
by Brian from Jupiter, FL
November 5, 2018
4.1 (760 reviews)
The inviting welcome by the service advisor Scott Retzlaff and the ability to service my 2016 Ram 3500 Mega cab in-house instead of having to send me to another dealer.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
What an awesome experience
by Abudd763 from DealerRater.com
November 6, 2018
4.1 (760 reviews)
So we're repeat purchasers from his dealership and every time Shelby Jefferson has assited us during the process. Shelby has made something that is usually stressful, easy breezy, and always helps us to get the best deal! I love this place and the service they offer! I recommend asking for Shelby the moment you pull up, he's very personable and knows what he's doing.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
Excellent Service
by feagar from DealerRater.com
December 3, 2018
4.1 (760 reviews)
Luke has helped me with a few vehicle purchases and everything has always been on point and without any issue. He always goes above and beyond and does everything he can for his clients. Definitely an A+ customer service rating for Luke. Thanks for all the assistance. Frank E.
Napleton's Northlake Chrysler Jeep Dodge RAM Review
great service
by Christina from Palm beach gardens ,Fl.
November 5, 2018
4.1 (760 reviews)
friendly, courteous made me feel important .I was answered any questions that I had ,That was important to me, I will tell people about this .I have gotten 3 cars and have never had a problem, I did have a 2 year warranty ,but that wasn't used . That was my only issue .I got it so It should have been looked into more thoroughly. I paid more than I should have
I have been wanting a Yellow Jeep Renegade since I first saw a picture of it back in 2014. They weren't even available at the time for purchase, but I loved it from the first time I saw it and I knew that was going to be my next car. I waited for the Renegades to be available in the US, but when they first started production, there weren't any Yellow Renegades available. I also wanted the power roof, but those seemed to have been postponed from production when the Renegades first came out. Finding a Yellow Jeep Renegade with a power roof seemed next to impossible.
I waited 2.5 years and when my A/C on my Chevy finally went, I knew it was time to get a new car. I Googled my Jeep specifications and I expected none to appear in the search, but there was one that popped up. Then I thought it would be 100 miles away. As it happened, the car was only two blocks away from where I currently was anyway, so I held my friend hostage and made her come with me to the dealership.
I only expected to look at the car to ensure that they actually had the one I wanted, but when I saw it really was the one I had been waiting for, it was a matter of the "when's, how's, where's and how much'es." I randomly was assigned a salesman by the name of Craig and right away he started with his sales pitch. I told him I didn't need a salesman, didn't like salesman and wasn't interested in the banter. He laughed and told me that he "wasn't a salesman" and was actually a former NYC Homicide Officer. That was much more interesting.
I laid all my cards out on the table and told him the exact vehicle I wanted. He said all the things that typical car salesmen say. Blah blah blah. However, he told me he was a "Mensche" and I told him to prove it. The guy bought me and my friend Chick- Fil - A with the cash from his pocket. He also gave away his last can of his favorite drink from his personal fridge. I started to like this guy.
Then I told him that I just wanted to get the car and go home. I had been up since 5 AM and was very tired. He expedited the sale, didn't mess me around, got the exact price I wanted and turned out to really be a "Mensche." For those of you who don't know what that means, it's "a person of integrity and honor" I don't usually say that about car salesmen, but I knew it to be the case when he came through with everything he said and I even got a dinner out of it for me and my friend. It also helped, I guess, that he'd been through 911. I'm from NY myself and I respected the fact that he tried to save lives and help with the clean-up after 911; not to mention it turned out we were both born in the same hospital in Brooklyn.
Overall, I got the car I wanted at the price I wanted. It didn't take as long as it could have and I wound up driving home with a new car. Sure, there were some bumps along the process, but Craig went out of his way to fix all the bumps and came through with what he said he would. It was a good experience.
My experience at Schumacher of Delray was excellent. I am the type to be suspicious of sales people of any kind, but Craig Sabarese was very friendly, honest, helpful and diligent. He worked with me on a lease and gave me a great deal on a new Challenger. I did not feel rushed and I'm happy with my lease. Thank you and I would highly recommend my friends and family to see Craig!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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