I made an online appointment for 2:30 for an oil change and rotate tires. My car didn't get started on until 3 and it was 4:30 before it was finally done. That seemed a bit long for the work that was being done however I will definitely return to this location and I do like this facility as the best Chrysler dealer in area (I have gone to two others). I appreciate the free snacks, drinks and ice cream they provide while your waiting. The staff is always friendly and professional
We had to push our car into the lot the night of Memotial Day as the transmission died on our trip from Orlando to Atlanta. The next morning I met with Maia. She got us in quickly and by Noon called me with our options. The transmission replacement was on back order and would take 10 days to get. We rented a car and were working on how to come back and get ours. However, she was able to find us one overnight and we were back on the road by 4pm the next day. My wallet is lighter but the job was completed quickly and correctly, they washed the car and Maia was awesome. We were stranded and they played no games and got us back the road.
So I purchased this 2016 Honda in April 2017, used...get a clean CarFax report at that time. Fast forward to now, and I really want to get a larger SUV again...preferably a Subaru Crostrek. So I pulled the most recent CarFax on my HRV only to find out that it had been in a front end collision and repaired 3 weeks prior to my purchase....I came in to Greenway, presented these facts to the used car manager, who was shocked AND agreed to give me full trade in value if I would come back and trade with them....reduced value was $2500 less. However they did not have a Crosstrek but did peespent to me some other options...ending up with an ultra clean 2017 Mazda CX-5 .... Teeko helped on the sales side and the used car manager found that the customer that traded the Honda in 2017 intentionally traded before the accident was reported to CarFax....the fact they took full responsibility speaks loudly of Greenway's commitment to do the right thing and take care of their customer! THANK YOU!
I have purchased several new vehicles in my life to include some luxury ones. This has been by far the best experience I've had when purchasing a vehicle. Jaret Bishop was prepared when I arrived at the dealer at the re-established time. I was coming to custom order a 2019 Dodge Charger 392. He answered all my questions and he was able to complete the process quickly. He told me it would be around 6 weeks for the vehicle to arrive. He stayed in touch during that time and gave me frequent updates as my car was being built. When it was time to pick up the car he had it parked right at the entrance, it was an impressive sight. He took me on a thorough test drive to ensure I was satisfied with all the car features. Jaret demonstrated to be very knowledgeable when I asked detailed questions about some settings. I was out of the dealer in no time with my new car and completely satisfied with the experience. I would definitely recommend Jaret to anyone. His customer service skills are excellent.
I worked with Teeko to help me buy a 2019 Ram 1500 this past weekend. I have bought quite a few vehicles myself and been involved in plenty of purchases for both my wife and parents. Let me tell you, this was the best experience I have ever seen. I had been shopping for a truck for a few months. Had a few "Bait and Switch" scenarios, dealers not willing to negotiate, and other interactions that had me pulling my hair out. In fact, I had a deal pretty much finalized at Airport Ram, but they would not even walk outside to look at my trade, and insisted that they would only make my last 2 payments on my lease as opposed to taking it as a trade. I knew what I had in my trade, so I left. I sent an online request for an almost identical truck to Greenway Ram and within minutes I had a text from Teeko. We negotiated the entire purchase over text message, which is ideal for me as I'm very busy. I was actually able to get a better deal with Greenway than Airport, because they took in my trade which saved me the last two payments, as well as the disposition fee and any repair fees I would have incurred at Trade In. Teeko was quick, helpful and friendly throughout the entire process before I arrived. We settled on a monthly payment and a cash out the door and made an appointment for me to come in. I must have asked him 25 times to confirm for me that the payment was the total payment and that the cash would be my total out of pocket, he patiently reassured me each time - but I was still skeptical when I arrived, because I've had similar situations turn south before. We took a quick test drive and then Teeko had me sit down while he went to get everything ready and they looked at my car. I was 100% sure that a manager was going to come by and say they found some issue with my car and the payment was going up - I had my response prepared and everything.. but it never happened. In about an hour or so I was done in finance, my payment was exactly what I was told it would be, and so was my cash out of pocket. Never even saw a manager. A few minutes later Teeko pulled up in my shiny new Ram, put on my plates and snapped a photo. When Teeko told me we had a deal, he meant it, and did not allow any funny business at the dealership. I had negotiated a fair deal for both parties and they stuck to it. I could not be more impressed by Teeko and everyone else I interacted with at Greenway Ram. This is the way car buying should be. Thank you for restoring my faith in how this often painful process can be handled.
Tremendo trato , me sentí en familia . Gracias Jesús por ayudarme a tener mi pick up . Agradecido por la ayuda se los recomendare a todos mis familiares y amigos💪🏾😀😀😀😀😀😀😀😀
JUSTIN Coocen my Sales rep was excellent and gave me an amazing price. Hopefully the car is still there because When my income tax comes in i will definitely be back!!
I came into the dealership to check out the new 2019 Jeep Cherokee. I am at the very beginning of my search (planning to purchase in Nov.-Dec.). Amber was happy to show me the old and new body style Cherokee and we even test drove the Jeep Compass, which I really liked. She never tried to pressure me into buying sooner. I will defiantly purchase my next vehicle here.
Central Florida Chrysler Dodge Jeep and RAM Review
70k mile service
by Kbobb from DealerRater.com
December 3, 2018
4.5 (1425 reviews)
I brought my truck in for the 60/70 thousand mile service and for them to diagnose a ticking noise coming from the passenger side of the engine compartment when the vehicle is started. Had to leave the vehicle overnight, a rental was provided. The diagnosis was communicated to me as being broken bolts on the exhaust manifold and the repair was completed and covered under the power train warranty, the other services were also completed including a recall for the restraint system. The vehicle was ready on time as promised the next day. I am very pleased 😀 with the service.
Central Florida Chrysler Dodge Jeep and RAM Review
Status Update
by haxman95s from DealerRater.com
December 3, 2018
4.5 (1425 reviews)
My Service Advisor was GREAT! He took the time to contact the company I purchased my extended warranty from because the company didn't want to cover 100% of the labor that was required for my car. He "fought" with the company & when it was all said & done, I was only responsible for my deductible. It's a "good feeling" knowing that your Service Advisor has your back!
New Smyrna Chrysler Dodge Jeep RAM is a great dealership. I highly recommend them for anybody who is looking for a used or new vehicle. The sales guys were great and so was the rest of the staff. They had a very good selection of vehicles to look at. I looked at a couple of vehicles before I found the one I wanted. My sales guy helped me very much. Thank you Marcus, Mike, Chase, and Tom
I recently bought a Jeep Grand Cherokee from Marcus and he was such a great help. This was my first car on my own and I had no idea how the process worked and he was very patient with explaining everything to me. I would send anyone to this dealership, I'm in love with my new car it has been amazing so far!
My family and I have had nothing but great experiences with New Smryna Dodge Chrysler, Marcus Breihan is an excellent salesman caring , Honest, friendly. I recommend this dealership and this particular salesman.... Thank you The Censoprano family.....
The atmosphere and vibe of the dealership was enjoyable and positive. My salesmen Chris and Austin both worked their hardest to give me the most enjoyable experience they could. Chris even went as far as to detail the car for me. I don't think I could have asked for a better experience.
I just bought a Jeep Wrangler 2017 model for my wife in red. The salesman Chris helped me out and went above and beyond for me and my wife. I was in and out within 2-3 hrs. I did my homework on the car and knew what I wanted for it, they gave significant rebates and discounts! Overall a great process!!!!
If you are looking for a new car, stop here first! I was amazed how efficient the staff was from start to finish. They had the exact car I was looking for and our salesperson Chris was excellent. The process was quick and the finance department worked extra hard to get us a great loan. I have bought new cars before and the process can be so long, but I was out of the dealership driving my new car in less than 2 hours. Amazing place!!
We worked with Chris and he was by far one of the best people we have ever worked with. Down to earth, not pushy yet extremely knowledgeable ... really great experience!!!!
Chris Nostros helped me and made my experience an enjoyable one. He was quick with everything and made sure I got the best deal. He is extremely knowledgeable and I would definitely recommend him to anyone looking to purchase a car herewether it be new or used.
My family and I had car problems on the road and when we returned to town we found out we had a family situation that we would need to leave for in less then 12 hours. During that time at home my Avenger (2nd car with a problem) window went down and would not go up, there was rain in the area. I called and spoke with Karl and he told me to bring it over. I dropped the car off at 7:30pm and Karl called me at midnight with a price to fix the window regulator. At 1:51am he left a message saying the car was ready and could be picked up in the morning. I picked up the car at 7:30 am and my family and I left for a four hour ride to meet our family obligation.
Service like this and EXCELLENT customer service from Karl keep me coming back. Thank you Karl.
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