My wife and I were on I-75 traveling south at 75 miles per hour when the water pump on our 2014 ram 3500 sheared off. This dropped the serpentine belt, and instantly eliminated our brakes and power steering. We managed to make it into a gas station to survey the damage. At this point, I'm thinking oh no, It's Saturday at 2 in the afternoon. To this date I have never had a positive experience at dealership; over charged, bad work, broken parts, etc. My wife started calling local dealerships. The first two did not even know their own locations in relation to where we where broken down. Additionally, they informed us, that perhaps they could get the truck fixed by mon or tues. Our last shot was Douglas Jeep Chrysler Dodge Ram. The service writer we spoke to said; no promises, but that he would try to get us fixed. We decided to tow the truck to Douglas. We didn't arrive until 3;15 in the rain. With no power steering and an 8000lb truck, they could not even get the vehicle into the bay. The tech said; no problem and went at it in the rain outside. To my utter amazement, they got the pump replaced, fluid refilled, codes cleared and everything checked by 5;00pm. All under warranty. This was by far my best experience, at any service facility, ever! Douglas Ram saved my weekend. They turned a possible 4 day nightmare into a mere 2 hour inconvenience. If I were int market for a new car and they were not the best price, I would still buy it from them because of this service. They were awesome, don't hesitate to use this dealership.
We are writing to commend the superb, excellent service we received from Jeremiah Bruner upon our unexpected visit to Douglas Jeep on Saturday afternoon, May 20, 2017. During a day trip to Venice Beach, we experienced an almost complete loss of power due to a suddenly dead battery accompanied by the vehicle's computer "loss of mind" in our 2015 Jeep Cherokee. Were lucky enough to get the car started at the beach, but living 45 minutes south in Punta Gorda it was a quick scramble to try and find a dealership. We discovered Douglas Jeep and Jeremiah immediately & pleasantly addressed our dilemma. He got our vehicle into the service bay, had everything checked out and after just less than an hour wait, found out that our battery was still under warranty. They replaced the battery, reset the computer system and we were happily on our way home, thanks to Jeremiah!! His helpfulness and wonderful demeanor are to be commended - thank you Jeremiah. We hope you get a raise!!! The Murphys
I brought in my second Jeep that I bought at Douglas Jeep, a 2015 Jeep Trailblazer. Still being under warranty, my battery died and when jumped did not hold a charge. I called after 5:00 p.m. on Tuesday and left a detailed message, as of Wednesday morning at 9:30 I still had not been contacted. So I call again and am directed to Service where I was assisted by Tim Racco. I wish he could be cloned...what a GREAT experience I had. He remembered my name and the issue with my Jeep when I arrived, immediately entered all the info in the computer, and then issued a work order re my battery, a recall item, and several updates. Within ten minutes I was on my way, in a loaner car (of which I had a very young man help me with that was GREAT too!). Tim called at the end of the day that my Jeep was ready, and as I did not arrive to pick up until approximately 10:00 the next morning, he called again just to make sure I had gotten the message and that I was ok. Well.....WOW! I am taking the time to do this survey because Tim deserves to be recognized and congratulated.... and personally thanked by me. I do hope this gets back to him, as a sincere token of my appreciation. Service after a sale is paramount to keeping customers....looking likely I will be looking for a third Jeep in the years to come.... I would like to give a shout out to Craig Nereim too, he will definitely be the man I contact when I am ready. Elaine Miller
On July 5, 2016 we brought our 2011 Jeep Grand Cherokee in to Douglas dealership for A/C repairs, under an extended warranty contract. The service writer was courteous, thorough and attentive, especially when I explained this was my wife's "baby", and aesthetics - meaning cleanliness and operability the FIRST time! - were important to us both. Jeremiah listened and promised the work would be care-taking and professional. We received the car back in less than two days, and everything so far has been to our 100% satisfaction. We just moved here from NC six months ago, but based on this first and blind experience, we will be Douglas Jeep Dodge customers from now on!
The Blue tooth and stereo stopped working. I called on Friday and talked to Jermiah Bruner and explained what was happening and that Saturday was the only day I could get it in. He said they were pretty busy but if I dropped it off they would squeeze me in. Before I hung up I noticed I also needed an oil change. I told him and he said no problem. I dropped it off at 7:30 am and by 12:00 I was called to pick it up with everything done. Nice. Thank you! I also got a tire rotation for $19.00 sweet!
I did quite a bit of research online prior to visiting Douglas JCDR. I identified the vehicle I was interested in (2017 Ram 1500 Laramie) and called ahead to confirm it was in stock. Pete was very friendly and helpful upon arrival. We completed a test drive and I agreed to purchase the vehicle at the advertised price within 30 minutes of arriving at the dealership. The finance guy was also friendly and offered some of the additional protection options but was not pushy or try to stick it to me on the back end. Overall a very pleasant experience.
Arrived at the dealer at 10:38, Was out the door at 13:03. Holy Cow! Had the Driver side window regulator replaced. On a Saturday---New Years' Eve! I have never had service like this before. Courteous, Cheerful bunch of guys. The regulator had just broken, While at the Post office. I thought, "So, what are my chances?" I think they were VERY GOOD! They even cleared an old recall! If You are a Snowbird and need good service, Come to Douglas Jeep in Venice, Peace of mind, For sure! Happy New Year to Jaramiah and everyone at Douglas Jeep! Terry J.
Fantastic experience, fair and great to work with!
by MJCK from DealerRater.com
December 3, 2018
4.7 (1135 reviews)
My daughter and I worked with David Martini while purchasing a 2017 Jeep Wrangler unlimited. Dave was exceptionally helpful, answered all of our questions and provided fantastic customer service. It was a pleasure working with Dave and I would definitely recommend Douglas Jeep and David Martini.
I had a recall notice on airbag, I was very impressed with the service advisor, Jermiah Bruner, very efficent, and seemed to really care about the client, he Went out of his way to be helpful, even taking my stubborn key off key chain for me, also he was extremely quick in doing paper work and when work was done, promptly called me, this is a first time for me to give a review of a dealership, and I could tell he enjoyed his job, which made me consider this dealership in the future, for any work, or a new vehicle... Just wanted to say thankyou😊
Douglas Venice ales force has a King! His Royal Highness is Peter McIvers. "Pete" is a man's man, funny, serious and ultimately rewarding to the customer. I've known him for 20+ years and at times observed him walking on water. Pete has performed miracle deals for me at Chrysler/Jeep more than half dozen times. The latest was yesterday, perhaps best deal of all on a new Jeep Grand Cherokee. Yours truly is also the owner of a fantastic Chrysler 300C. Pete matches the fine product line. The entire staff at Douglas makes a visit to the dealership very comfortable with fine professionalism.
We don't often enough comment on positive experience as we do negative, unfortunately. So with that in mind I want to Thank and Thank again the staff at Douglas Jeep in Venice . They have helped me numerous times and most recently when my air conditioner blew hot air in July..OMG. Not only did they fix it until it was perfect but gave me a loaner car for comfort in 90plus degrees. They are no more expense then John Dow down the road and they stand behind there work 100%. Now that my daughter has relocated to Venice Florida they will have 2 more customers !
The Best Dealer & Customer Service Experience(s) Above All!!
by AP from DealerRater.com
December 3, 2018
4.9 (2203 reviews)
My wife and I flew into Orlando last on Friday night from Atlanta and drove to Tampa to purchase a vehicle from a dealer (Discovery Auto) in Tampa. The vehicle we had plan to purchase was not the vehicle we show online (the vehicle condition was horrible: front bumper not properly attached, hood misaligned...etc and the vehicle was dirty both inside and outside. My wife and I decided not to purchase the vehicle. I quickly went on my phone to research other cars in and outside the Tampa area. I found my car (2013 Mercedes E350 Coupe) on WildeCars.com. I called the Sales Manager, Greg Cox at Wilde Jaguar Sarasota. Greg send someone to pick my wife and I up from Tampa. Greg, Lisa Valle and Adrian Cristea made what was a bad experience from Discovery Auto into an amazing blessing for us in the purchased of an amazing 2013 Mercedes E350 Coupe with low miles. Not only did we purchase at an amazing price, Adrian also was able to get the lowest interest rate possible. After driving back from FL back to Atlanta, GA. I took the car to Mercedes Dealership in GA because the passenger airbag came on and no power to the 12 V socket. I called Wilde and told them about the issues. They immediately called the GA Mercedes Dealership and covered all the repair expenses (Although I clearly brought the car as is). This is the best dealership experience I have every had and their staff is world class. If you want to truly be taking care of and have the best sale experience of a life time because contact Wilde Jaguar Sarasota. Thank you Wilde Family!! You have a customer for life!!!! I will recommend everyone I know to Wilde Cars!!!!
I am please on how smooth and easy the transaction went, they have me the best deal and worked with me to accommodate all my requests. Ken was patient and professional to assist with all my needs. Everyone was very professional. I will def recommend to everyone I know!! Oh and by the way, my SUV is smoking Hot. Getting lots of compliments. Thank you Wilde Jaguar 💯👍🔝🏆
Best car purchase experience ever! We arrived at 615pm, (they actually close at 7) and within an hour and half had test driven the car and were doing paperwork. Talk about a smooth operation! Robyn is a friendly, pleasant, knowledgeable professional who made what can be a stressful experience actually enjoyable! Her manager Jason worked away in the background while she was with us, obviously a great team, enabling most efficient use of everyone???s time! Highly recommend!
We pulled in to look at a new Grand Cherokee Overland I had seen on their website. David Barth appeared immediately and fifteen minutes later we had traded cars. In about an hour it was detailed and ready to go. David was very attentive and through. No high pressure and having to deal with two or three people. Just like dealing with the old time small town dealerships. He did a very good job explaining all the new features to Rose (I seldom drive it). We'll be back.
I stopped by Douglas Jeep last Sunday 1/24/16 to look at their Grand Cherokee inventory. Met their Sales Consultant, David Barth, while I was checking out the cars in the lot. David answered all of my questions in a professional and knowledgable manner. David looked at my potential trade and walked it past Dan Mosher, Sales Manager. After a few minutes of negotiations and their overwhelming effort to work with me I decided to purchase a new Grand Cherokee from Douglas. Five stars all the way with these two gentlemen. I would have to give Dave Barth a few more points in making the effort to agree with me on my trade in value. Picked up the car today, Tuesday January 26, 2016 and couldn't be happier. Thank you Dave and the staff at Douglas. Sean Watt North Port, FL
I went to trade in my 2015 jeep Cherokee and was greeted by a very nice young man named Sean Piscorik . I explained what I wanted and he took his time checking their inventory to see if they had what I wanted and found that they did not have one on their lot, he then searched the state and found one . The price was agreed on and he had it brought to the dealership. Picking it up was so easy, again I was greeted with a smile , welcoming me in to pick up my new 2017 Jeep Cherokee with active drive 2 . Karen Lanni greeted me and went over everything from the paper work to what the car had that my 2015 didn't have. We talked and laughed making the experience great. From the first salesperson to the last and the guy in the finance dept. I felt like I was welcomed wether I purchased a car or not. Thank you to all who made my experience great.
We traveled 85 miles to Douglas Dodge to order our 2017 Challenger because we only wanted to work with Pete McIver. He kept us informed through the entire process, when the car was built and when it was on it's way to Florida. Thank you Pete, you are the best!!
Sean is a great salesman. He has a keen sense of what appeals to a buyer. He is efficient and personable. He worked with the finance department to quickly get approval for me to buy my car. The sign of a good salesman is knowing what you would truly love in a car without you saying it. I swore I didn't like black , and he drives up in a black Jeep Renegade Latitude 2016 made in Italy. As soon as I got in the car and saw its Italian design, I immediately wanted the car! So I bought it with Sean's assistance. Besides being a good salesman, Sean is a great guy! Michele Gordin
We own 2 Jeeps: 2009 Jeep Wrangler and a 2015 Jeep Renegade. Both purchased and served at Douglas Jeep. We receive excellent customer service. They provide quality work with superior staff.
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