I have to say that this dealerships service center has treated me great and made me love my subaru again. I'll start my story by saying that I have had ongoing issues with my 13' crosstrek since 10000 miles. my subaru was purchased in Virginia so that is not being blamed on ertle at all. when I did service my car in VA the service was horrible. 1 year later I moved to NY. This was the dealership that I notified the problem of an extended crank and clunk upon starting, this was also when the problem began. I took my car in to feders subaru in Middletown NY....for a simple oil change.....there was a horrible odor after driving my car.....turns out they had poured oil all over my engine and it was burning. has to take it back and get it cleaned...went back again for low coolant....they claimed it wasn't low....lol. they had filled it and told me I was wrong. I never went back.. changed my dealership to colonialSubaru in Kingston ny....their service department had me drive over an hour each way countless times to try and fix the crank and clunk...over 5 times...and it was never ever fixed even after they brought in a " special" service guy......not to mention the terrible attitudes of their service department . I honestly had given up on this issue ever being fixed...and was planning to sell my car and never get another subaru again. i have owned 2 subarus prior to this one...and was also raised in a family driving subarus....and loved them. yet this experience had me so angry and I couldn't believe 2 dealerships couldn't fix the problem which would at times leave me stranded with my car not starting. I ended up moving to PA and found ertle subaru and thank God I did. they fixed the extended crank issue in 1 visit. . yes a single visit. I take my car to them for everything I need and they are so professional and knowledgeable. Bill and James at the desk listen to everything you are saying and convey that to the service men in back. I can say this dealerships service center is amazing and has changed my opinion of newer subarus. They have my car in tip top shape...and I love it again....no longer want to sell it. also, when I am ready for a newer model....i will be purchasing from Ertle.
I was referred here by a friend because she was so amazed by the warm welcoming atmosphere she had to get other people to experience what she did. I went there and neither she or them dissapointed me. Everything she said was true. From the warm welcoming, to the great service. They care about you finding the perfect car for your life and they listen to exactly what you need. There's none of that sales presure that customers get when you go in there. I would definitely recommend going to this dealership to anyone looking for a simple and easy process in buying a car. They'll work with you and make sure you leave happier then when you came in I guarantee.
fantastic dealer service. I have not bought a new car in a long time and I was worried about the process. They were kind and gentle to my concerns and coached me through the process with patients and expertise. I highly recommend this group of people.
Not only did i purchase my vehicle at Ertle but the experience was delightful Kathy in service was more than i expected especially since i live in NY and had many other options, rate them 5 stars, Barry
Honest pricing, quick service, plenty of amenities while you wait; They have everything! I did not buy my Subaru here, but being that it is so close to my house, it's my go-to spot when i need any maintenance done.
Ertle Subaru has good customer service and gets you in and out in a timely manner. Also the facility in neat and clean with nice amenities, and doesn't smell like a garage.
Everyone is always so helpful and friendly. I recommend PJA to everyone! I wish I purchased my car from them, because it would have saved so many headaches - but I will certainly be purchasing my next vehicle from them!! If their sales department is even half as good as their service department I’ll be happy!!!
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