I was trying to decide between the Jeep and Equinox. Dylan followed up several times to see if he could help. He was not pushy, just made himself available and willing to help. He went the extra mile to ask some important questions. While the other sales people would day, this is what we have, Dylan listened and even read between the lines and found the car that could entice me make a choice. He succeeded. I must say Dylan made a huge difference not only in my decision, but he has a definite impact on what I tell people about the Kolosso dealership.
Working with Ben and Randal was a great experience. Ben was able to accommodate my need to communicate via electronic means vs the traditional in person and phone calls. It was great that Ben responded to my online inquiry promptly and was able to set up an appointment so I could bring the truck to my husband to see what I was interested in purchasing. When considering getting a vehicle be sure to make Klein one of your first stops. I had test drove trucks at other dealerships, but the personal service and ability to meet my needs is the reason that I purchased at Klein.
On the last oil change on my 2013 Dodge Cara Van they told me there was a leak in the transmission line and recommended I make another appointment to fix. When I left I took the van to the mechanic from a small shop I use on repairs to varifiy it. He said there is no evidence of any leaks anywhere. That will be the last service I will get from them Koloso. Been a customer a long time. Also I noticed the hood and wheel well are starting to bubble up and rust in some areas the body shop mainly said that is to bad we live in Wisconsin. No warranty left but would cost 1500.00 to fix with no guaranty or 5000.00 to replace parts and repaint. Also they said this is a common problem but would not go to bat for me with Chrysler.
Matt Gonwa was extremely helpful in finding me the car that suited my wants and needs to lease. He made the entire process seamless. I would highly recommend Matt to anyone searching for a car to buy or lease. Thanks Matt!!!!
I just purchased my second vehicle from Gandrud Dodge in less than 30 days. This is because of the service and treatment I received from Dylan Leonard. a true professional. Dylan introduced me to several personnel in the parts, service and finance departments. everyone of them bent over backwards to assist me. I have and will recommend your dealership to friends and family. I plan on getting all of my service performed by them also.
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