New and used 2023 Jeep Grand Cherokee for sale near me

After to my prior experience, I was contacted by Mr. Herman and he apologized for the experience. He listened to my complaint and corrected the situation. Mr. Herman was very apologetical and understanding about why I was upset. He worked diligently with Danny to find a deal for me. I came in on yesterday evening I met with Adam and Danny to find a vehicle. Danny found the perfect SUV and had all of the paperwork ready upon my arrive. Both Adam and Danny handled the my situation with EXPECTIONAL customer service and I am beyond elated! Danny even stayed passed his scheduled time to assist me getting everything completed. I really do appreciate how they corrected the prior experience I had before. I will definitely be back to do more business with them again and recommended them to anyone I know looking for a car/SUV. It was most definitely a pleasure to do business :) THANK YOU FAIRS OAKS TEAM (Mr. Herman, Danny, Melvin and Adam)

My experience with Shereen could not have been better. She put me at ease from our first interaction all the way until I received my keys. Not only did she assist with a complex lease buy out, she truly went out of her way to make sure I was driving home with the best car I could find. I ended up with a 2019 Volvo XC60 that I love just as much as the service I received from Sheeren. I live around 2 hours away from the dealership but I will continue to make the drive and recommend you do the same, she is worth it!

I would definitely recommend Fair Oaks to anyone looking for a Used vehicle. Bonnie provided excellent service. I left today with a new Grand Cherokee. Thank you Bonnie for your diligence, attention to detail, and kindness.

Sean replied immediately to my inquiry on cars.com and had the car waiting for a test drive a couple hours later. He was attentive and helpful, and addressed all of my concerns about the vehicle and the transaction. Sean was straightforward and genuine -- the best salesman I've ever encountered at a dealership. I would buy from him again.

Although it was a bit of a hassle, Sean and Justin made this process a little less stressful for me. They went above and beyond and were so incredibly helpful. I love my jeep and will always appreciate their help!

Recently bought a 2021 Mercedes GLC 300 SUV from Koons. AB was my salesperson. He was straight forward and candid about what he could and couldn't do from a price perspective. The car market is finally coming off its pandemic high of the last few years. So I was hoping for a total auto market crash and end of year deal and low balled them and pushed them pretty hard for price discounts for 6 weeks, even walked out once (on the last day of the month) but they really didn't budge. What I DID see happening thru close observation was about every 7 days the price of my desired car dropped like clockwork $500. This is due to their automated Inventory management system. So I just waited and watched it drop week by week, until the week it became a 'Great Deal' by CarGuru's analytics and also became the best deal of the 22 different 2021 GLC's within 50 miles of me. At that point I pounced. So I eventually got the deal i wanted. But not because they at any point 'gave' me a discount. The market continues to move slowly back in buyers' favor, but I think it's going to be more of a soft landing. The latest job numbers were solid, economic growth was revised upward and Cox Automotive's market analyst showed that while prices of luxury cars and SUVs (my purchase was both!) had come down the most (10-12% year over year) used car sales overall were still healthy and retail prices were holding-despite wholesale prices dropping significantly (That's how I knew they were bluffing when they said, if we don't sell this car soon, I could lose it to an auction--yeah, good luck with getting anywhere near what I was going to pay at auction, plus transportation and other costs for them to get it to auction). So while I could have waited them out more--I was thinking by March 2023 there would be a larger market reset--the data was telling me otherwise. The market reality for autos is regardless of what the economy is like, cars get old and break down and in this country you NEED a car to get around in 90% of the geographical areas--even urban areas. Hopefully my experience will help others in the market as you decide when and at what price to pull the trigger. The dealership itself is nothing special. It's in Tysons but hard to get in and out of. Parking is bad and car inventory is kind of haphazardly co-located all over with cars there for service and autobody work. The building itself is long overdue for a makeover. Its indoor 'showroom' has no cars but is instead filled with sales cubicles. I'm in sales myself so I enjoy the back and forth, but I could see your average mom or non-confrontational guy being intimidated or discouraged seeing potential buyers having tense conversations with salespeople right out in the open with their dozens of low cubicles in their three-sided glass enclosed 'showroom'. It reminds me why people pay thousands more just to avoid all of that at CarMax type dealers. The waiting room for service has an open ceiling where all the elevator music and phone conversation and ambient noise from the sales floor pours in. So if you're there for service and trying to do conference call while waiting for your car to be ready, good luck.

It was great they give you deals and get you the best thing for you and are really empathetic with costumers in general and it’s great. Basem was the best and Ariel also they help us a lot.

The salesman with management was upfront the entire process. All things the same by word to a papered contract. Also they give it to you in a disk for a computer to print for your records. This is a five star dealership all departments. I’ve always received the best service’s here. Traded my Jeep for a 300C

As soon as we walked into Ourisman Jeep, they greeted us as though he was expecting us. (It was our first time visiting). They took the time to show us what was available, he was patient, professional and personable. He followed up with text messages letting us know when to come back to see the Jeep of our choice. Our experience at Ourisman was incredibly positive. The manager and financial supervisor introduced themselves and were quick to make us happy customers.

Took my jeep for repair and my service adviser Stacie was such pleasure to work with she helped me to understand the whole process to get my jeep in the road Great customer service i will come back 100%

The process from booking the appointment to arriving for the service and completing the appointment was all flawless. I will definitely continue to bring my vehicles here for service. AWESOME!

James has been very helpful. Kept me updated on the repairs and answered all my questions Thanks 5 stars,Also thank the technician . I would come back in the future

Saw a car online and immediately called about it. From the phone call to actually meeting the staff they were very professional and courteous. I will definitely recommend my friends and family to Safford! My car was above my expectations and less than what I was expecting to pay!

I’ve purchased multiple vehicles at this dealership having a pleasant experience each time. My sales person was knowledgeable about each vehicle and up front with the cost. They also always have a huge selection of the most sought after dodge and jeep models.

The staff was very good. They did an excellent job on both of my vehicles. Will go there again. They gave us frequent updates and price was competitive

The entire staff was friendly, and they gave me a fair deal without being pushy. I would definitely recommend them to friends and family. I would buy from them again.

Followed Jeep guidelines trouble shooting. Took two trips in which was expected.. They tried cleaning sensors to try and save money before replacing parts. Was timely with both repairs. Offered 10% coupon which I wasn't aware of.

On-time and called to update us on completion time. Very impressed. We will now always go back and buy a dodge from this dealer. Thank you for the awesome expierence.

Service writer Karen made sure my wife’s vehicle was taken care of quickly and easily. I let her know my concerns with the vehicle and she made sure the mechanic checked everything over while attending to the initial reason I brought it in. Karen really knows this business well, listens to her clients concerns and makes sure they are happy befuthey leave. I highly recommend her !