Used 2021 Jeep Grand Cherokee L for sale near Plainfield, IL

I worked with Gerald Griffin at Napleton Honda in Oak Lawn to purchase a new car for myself and a used one for my mother. He was straightforward, never pushy, and made sure we felt fully taken care of from start to finish. Unlike other salespeople I’ve dealt with in the past, Gerald never rushed us or pressured us into a decision. He gave us the space to think things through, answered every question clearly, and made sure we understood our options. I left the dealership without any regrets, which I believe is essential when making a major purchase like a car. Gerald made the entire experience feel calm, honest, and right. I’d recommend him to anyone looking for someone who actually respects the customer and puts their needs first. Thanks again Gerald, you’ll be seeing me again in the future!

This has been an amazing vehicle! Super comfortable and will buy again. Loved all of the tech and comfort features to make each trip the best. I have owned a lot of cars and this one has the most intuitive features by far.

I knew exactly what I wanted. And how much I wanted to pay. Everyone helped to get me there. Thanks all.

Had a rear end collision with it a few days ago. Handled it well. Car that hit me, as I was standing still a traffic light must have been going 40-50 mph. My car took the brunt of the crash, sparing me I am sure. If totaled, will look at same manufacturer.

Salesman was Great and was Very Knowledgeable about my concerns and the vehicle I bought would recommend this place to all my friends and family

The car was purchased in August 2021. I average less than 9,000 miles a year. I have had one service since the car was purchased. I am very pleased with this SUV. It hits all the points that we need, seating for 7, towing my small boat 3200.lbs, motor cycles and off road vehicle, enough power for my needs from the 3.6L V6 and a comfortable ride. I enjoy all the safety features, Blind Spot and Cross-Path Detection. Pedestrian/ Cyclist Emergency Braking, GPS Navigation, Headlamp and Rear Load-Leveling Systems and the Full Size Spare Tire etc, ensure a safe and pleasant trip. The Trailer 7 and 4 pin Harness comes in handy for you don't have to look for a adapter. The Dual-Pane Panoramic Sunroof is a pleasure have and use. The 9 Speaker with Subwoofer 506 Watt Amplifier sends enjoyable music throughout the cabin. There are three areas of concern, that at this price should have been addressed. There is not enough padding in the bottom seats of the drivers and passengers seats. During a long trip, it becomes uncomfortable. Another concern is with the wind noise that starts at 40-45 MPH and increases to 65-70. In addition the front interior dash padding feels cheap. They could have done a better job at this price to address these issues, especially the wind noise from the door gasket. My previous vehicle a VW Atlas did a better job at a much lower cost.

This is the second car I've bought from CarMax (I also once sold a car). Every experience has been fantastic but this actually ranks as the best. Sales Consultant LaShinda John answered every question I had via email and then, for financing, by phone so that I walked in with the exact make, model and trim I wanted waiting for me to test drive and pre-approved for financing. The entire in-dealer experience took less than an hour and a half. Fantastic company and fantastic sales consultant.

I purchased mine back in September. It’s much roomier than the Acura RDX I had. It rides smooth and extremely comfortable. Nice and roomy for road trips.

Excellent experience. The buying process was quick and easy. Everyone we dealt with was friendly. Very happy with my new vehicle.

The car handles very well in all situations. I love is because it feels great, reasonably priced and safe to drive around with the family.

When people complaining about the car buying process this wasn?t one of them they were great!!!

Michael is amazing with explaining everything about the car and operating system. Love his honesty.

Service was great. They got me right in. They were able to do an oil change as well as rotate the tires. I didn't have to wait long.

I bought a 2020 Kia soul from this dealership’s. Took my time to fine the right vehicle . And was never pressured to buy something I did no wanted . After two month had a problem with van and they fix it no charge . I would definitely recommend this dealership.

Tariq brought a beautiful red 2005 Mercury Mariner around front with new tires and brakes. I asked if it was okay to take it to my mechanic to get it looked at. He agreed and I took it there. My mechanic hooked it up to the computer and said he didn't find a single thing wrong. When I brought it back for a minor problem, Tariq took care of it for me, even though he didn't have to as I had bought the vehicle "as is." Wonderful staff and very nice vehicles available.

Sales manager and staff were friendly, helpful. Sam was great to work with, very straightforward. No hidden fees, fair priced, I would recommend purchasing from them.

came in looking for a PACIFICA HYBIRD AND GOT IT GREAT DEAL SEE HECTOR GREAT MAM

Buying my 2022 Durango was the most pleasant car purchase I ever had. From start to finish they were "Johnny on the Spot". If you need a car, go here>>>>>. Mike Borawski and Dustin Pittman are truly Real gentlemen who were helpful, experienced salespeople you could ask for. Thank you!

Ron was extremely knowledgeable and helpful. He was a pleasure to deal with and with his assistance, the entire process was seamless.

Joe was our sales associate. He was very knowledgeable and helpful. He was very patient and guided me into the process of purchasing my first car. This definitely helped me solidly my decision of buying the car with this dealership as he was very attentive and willing to help us. Overall, the process was fairly quick and smooth. Great experience and will definitely recommend to others.

Great experience and no pressure from sales team. Working with John Marcus made the purchase of the vehicle and easy process.

I must take the time to express my gratitude because I had the most wonderful experience with purchasing a car at this dealership! Every single person involved in the process was responsive, helpful and very professional. I received a great deal on my Jeep Grand Cherokee Summit Reserve and I couldn't be happier with the purchase. Frank Leonette was the Sales Consultant who assisted me. He was beyond awesome and you must ask for him when you go! He has many years of experience and it really shows! Also, a super thanks to the Finance Director, John Rizdy! He really helped me with receiving a reasonable and comfortable monthly payment. Shout out to Vic and Awad as well for answering all preliminary questions I had prior to coming into the dealership! It was stellar customer service all around and everyone works together efficiently and collectively to get the job done! I definitely recommend this dealership and would indeed purchase here again!

Had my car serviced there (used car) & the staff was very nice, and communicated well. Had a small concern after i picked up my vehicle from service, but spoke with a team member who was very kind and explained what was to be expected after services. Would definitely recommend them to anyone.

The River Front service team took care of me straight away with the express oil change. I was also informed that a recall update was required for my vehicle.

The process was easy. Went to see the car but they were waiting for a part. We liked it right away. When it was finished they called us to test drive. Dan and Dave were terrific no pressure. They gave us a figure and we gave them ours and they did more than we asked for including accessories. John in finance and John the gm were also terrific. I rate this dealership very high.