Our service manager, Mitch S., has always been informative, knowledgeable and very efficient with a lot of personal care and input.
So far so good...
by Football Fan from Clevland Wi
January 14, 2019
So far so good, we only have 500 miles on it so I cant give it all five stars, time will tell. New cars cost too much so they will never get 5 stars for value from me. I did feel I received a good deal.
My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.
Best Handling/Driving SUV I’ve Owned
by Toner from Huntsville, AL
January 12, 2019
This car is an excellent medium sized SUV. It drives and handles like a smaller SUV. Really enjoyed driving the car and the look of the exterior. Often got comments about how people liked it.
The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha
Very comfortable and safe
by Yguersel from Cliffside Park, nj
December 30, 2018
This car is fully satisfiying in all ways, I love it in every which way possible and extremely grateful to have the expirience in being able to drive it!
First time ever being at a dealership in IL and it was a great experience. My salesman was Eric and immediately I felt comfortable because himself and the staff were very welcoming. Best part of this experience was the friendliness and also the confidence Eric showed to help me in getting a New Used car. Coming from WI, I highly recommend this dealership even if it’s a drIve because it’ll worth it.
Easy to Drive
by Sgt. B. from Peoria, AZ
January 6, 2019
The V6 provides plenty of power still averaging 18mpg in the city. The auto idle shutdown takes a little getting used to at stoplights and I have had to watch my head getting in and out due to the angle on the A pillar, but drives great, real smooth and responsive.
I brought my Jeep in for a recall repair and I added a tire rotation, work was done in less than 45 min. as promised, the staff was very helpful and friendly
This is my first off road vechile.
by Maddog from Las Cruces, New Mexico
November 14, 2018
Previous to my 2017 Rubicon I owned a 2010 Liberty. It was good off road but the Rubicon takes off road experience to a new level. This is a sophisticated machine. I am not a rock hopper so I don't see myself spending money on lift kits. I can tell you that I will spend a lot of time taking moderate trails and climbing so testy hills through out Southern New Mexico.
I brought my daughter in to purchase and the smile on her face in end Priceless!!Beth & Tom Dempsey and the entire staff are great!!
by ShanePenn from Perkasie, PA
January 10, 2019
Jeep Grand Cherokees are the perfect combination of luxury and utility. You can take them to nice events, or on camping trips and never feel like you have the wrong vehicle. It sports the nicest interior features and has plenty of room for a family who has a lot of stuff.
I first found Dempsey online. I requested information & got a response very quickly. I was looking 4 a new specific vehicle with pics. The information & pics where also sent 2 me quickly. I went 2 the dealership 2 talk about the vehicle I chose, & drove it home the same evening. The people r very nice. I did go through anxiety. Let's face it, a house & car r the most expensive purchases 2 get. They did calm down my anxiety & I'm now enjoying my new vehicle.
Best Buy I’ve got
by Sean from Syracuse
January 12, 2019
Roomy and many options. Good power for a six cylinder. Great sound system and I like the styling. Not bad on gas considering it is large SUV.
Best car buying experience. I'm a long time Ford customer and switched because of the service provided by sales consultant Eric McCleskey and manager Gordon Parker. Great team and great dealership. Highly recommended.
Best fun vehicle I have ever owned.
by Jbergy from Lacon il
December 26, 2018
Great family vehicle. We love taking it on vacation. Hasnt let us down, and super fun to drive all year. Were going to buy a second one
I loved how helpful the associates are. I never felt pressured, and they never attempted to sway me from what I wanted.
by ShawnR from Hampton
January 1, 2019
This vehicle is exactly what I was looking for. Great gas mileage, much roomier inside than expected (I am 6'3"), has plenty of pep for a smaller engine, will be a great vehicle for commuting to work but versatile enough for running errands, taking trips or just going out for a fun drive. Completely satisfied!
Daniel was my service Advisor this time. Informed me on all that was included in my 10,000 mile Toyota Care Service Package and what I would receive. Work was completed in a timely manner As I was sitting in the waiting room, my Salesman - Adrian Gjergji came by and ask if I needed anything such as water, coffee and how was my Toyota RAV4 was performing, etc... Another Satisfied Customer - Thank You ! JIM
Obviously Jeeps are awesome
by Erhart18 from Chanhassen
December 28, 2018
Primary purpose of the purchase was the pure joy of owning a jeep and the variety of places it can take you. My dad works on his tree farm, so he frequently goes off road with this vehicle. It is a 6-speed manual. It's best with the top down, obviously. I enjoyed so many long summer drives in this vehicle. A bit loud inside and bouncy too. Although, bringing it out the mountains in CO was'nt the jeeps forte. The short wheel base can make the vehicle fishtail more often. The acceleration was definitley lackluster. The gas mileage was not so impressive; it is shaped like a box afterall. But now the jeep lives in Florida where it can be fully appreciated all year!
I like sitting down at the desk and working with Charlotte and Matt in the service desk. It's more personable that way and they are able to look up my history on their computer and tell me if I have any special deals coming to me. They are both pleasant to work with and they are the reasons why I keep coming back to Joe Rizza Acura to have my service instead of the dealer where I bought my car from. I hate going thru the express. I hate having to stand outside of my car and explaining what I need to have done to my car and signing papers. It's not personable and I found myself juggling my purse and other items I had with me to sign the papers they handed me to sign in order to have my car service.
Fun to drive
by Jennygrl77 from Mechanicsburg, PA
December 16, 2018
Decent gas mileage, handles great, I like the large dash screen with navigation. Owned less than a month, no issues for far other than lack of storage space.
I felt Josh was knowledgeable, honest and straightforward about the strengths and weaknesses of the car, as well as the price. I felt good when I purchased my vehicle and didn???t second guess my choice or the purchase price.
Cherokee Trailhawk !
by Jeep Girl from Orange,Tx
January 3, 2019
Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .
Muhammad Ashraf was my Sales Representative. He was very helpful and was able to address all my concerns and answered all my questions. He provided excellent customer service!
Most reliable SUV I've owned
by Happly retired from Little Falls
January 7, 2019
Three years owned it and aside from oil changes, no money was stuck into it. Liked it so much, we decided to lease a 2019 Cherokee. In the past owned 2 Lexus, Chevy SUV's and the Jeep was ahead of them. EXCEPT for the leg room in the back seat.
by Dana Stevens-Sylvia Stevens from university park
May 1, 2018
The service department was excellent. My 2017 Nissan Altima was serviced in a timely and very friendly manner. I love it. will never take my car anywhere else.
Pretty good so far
by Lynnzo from Stevensville, ON
December 31, 2018
Only owned for 2 months so far. Only complaint so far is that the language on the dash changed to Italian on its own. Apparently this is an ongoing problem with this Jeep. Changed it back easily enough but hope not to have this happen often.
I’m in the middle of a chapter 7 bankruptcy and I have an open car loan. The apr rate was 19.25%! 450 a month car note. I was gonna keep my car because I didn’t want to give it back and have the hassle of trying to find a vehicle and not finding one in time. Well Kevin’s office from Howard sent me a flyer saying that I was preapproved and they could get me in a vehicle! Well I said this is a scam like all other places! It was not! I did the application, went in looked at vehicles.. found a few I liked.. drove them.. picked 1.. financed it and I’m out the door with a new Kia Sportage LX! And I’m happy as can be! Lower car note and lower apr! Did I mention my previous car was a Nissan Sentra? Yeah big upgrade!
Nice looking. I regularly receive compliments.
by Loves the Compass Jeep from Rowlett, TX
January 2, 2019
The Jeep Compass is a nice looking vehicle. It is a Smooth ride with Comfortable seating. It has a Wisely planned interior. The Perfect size for single or small family. Great mileage.
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