New and used 2025 Jeep Grand Cherokee L SUVs for sale near Monrovia, MD

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

Nick was the best he made sure we were satisfied with our choice of vehicle and was very understanding of our thoughts and choices. great!

Extremely pleased with the entire staff, and specifically the sales team. They were able to locate the Grand Cherokee we were looking for within less than 24 hrs and finalize the sales very quickly…

My only complaint is the timing to wait for an oil change should not exceed 60 minutes. Antwerpen had a desk just for oil changes. Wish it was back. Major services are always given realistic timing.

Andrew Thomas was very helpful, personable, genuine and passionate about his work. He answered every question, was knowledgeable in the differences between our current Ram 1500 Bighorn and the 2023 Ram 1500 Big Horn we were looking to purchase. Loved that Len Stoler had such a great selection of trucks versus other dealerships in our area. The dealership was beyond fair and reasonable when it came to our trade. Nancy Wilkes really searched for the best financing deal out there. The entire experience was such a pleasure. We will definitely be back the next time we are in a market for a Truck!! Jesse and Carrie

Service was excellent. Called the dealership inquiring about a 2010 honda civic. The sales representative, Shane Heimberger, put me on hold to verify the car was still available and physically held the keys so it wouldn't be sold while we were on the way to view it. Car was exactly as described, and parked on the side awaiting for me to test drive. Shane, showed us the inspection information and basically told us everything that was wrong with the car. Purchased the car, and they delivered it the next day to my home over an hour away. Very pleased with the service, would definitely recommend them to a friend.

I have been going to OURISMAN on Butler Road bc of the exceptional service provided by the staff and convenience of location. A special shout out to Joshua in service who has been fantastic in keeping me up to date with timely text about my vehicle status. Josh takes customer service to a new level.

We went to another dealer and were treated badly, so we left . We went to Fred Frederick in Laurel and found what we were looking for. We were very happy with the way they treated us.

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

Service Manager was excellent at communicating status with me. He kept me up to date with regular calls and helped me solve the issue I was having.

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing talk. He really listened to what I needed and helped me out a lot. The place was welcoming and I felt comfortable right away. Nick was patient and always had a smile, even when I asked a bunch of questions. I never felt pushed to buy something I didn't want. It was like having a friend who knows a ton about cars help me shop. I left with a great car and a sweet deal, all thanks to Nick. If you go there, ask for him. He's great!

They did a great job. I recommend them for any future service. Thank You very much.

This is hand down the best dealership experience I have ever had. Diane, Tony, and Derrell were the A-team. They were friendly, patient, did not pressure you in any way, worked with me, annd... they actually seemed give a crap about me. I left with a big smile.

The Service man was pleasant and he worked with me to get my repair done quickly and accurately.

Was looking for a pre-owned Wrangler and Jamin was able to help me get one in that matched up perfectly. Highly recommend Fitzgerald of Hagerstown. Jamin and the manager Mike were fantastic. A+++

I was pleased with the service I received. Roxie thank you for continuing to do a great job.

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.