New and used 2025 Jeep Grand Cherokee L SUVs for sale near Monrovia, MD

I have been going to OURISMAN on Butler Road bc of the exceptional service provided by the staff and convenience of location. A special shout out to Joshua in service who has been fantastic in keeping me up to date with timely text about my vehicle status. Josh takes customer service to a new level.

Excellent family vehicle! The third row still provided enough storage room in the back for groceries. You can lay it down and it has a significant amount of more storage room. Very comfortable and smooth ride!

I had an oil change and tire rotation done. When I left the shop, I heard a loud knocking noise from the front wheel and had to take my truck back immediately. It was fixed and I was told that the tire balance was off. I believe it should be best practice to test drive all vehicles after any work is done to prevent the inconvenience of customers having to bring their vehicle back. I use to get my car serviced at this shop years ago and stopped because I had such a bad experience with my truck repairs. I have decided to give you?ll another chance and hope that things have gotten better. I will let this one slide for now. I am scheduled to have repairs done next week and I am expecting perfection. Please do not let me down. I would prefer to support my local Jeep service, but will not hesitate to patronize another facility if I feel that I am not getting the quality service I deserve here.

I was pleased with the service I received. Roxie thank you for continuing to do a great job.

Jose, the Service Manager, was just wonderful. He was very professional, polite and exceeded my expectations.

We went to another dealer and were treated badly, so we left . We went to Fred Frederick in Laurel and found what we were looking for. We were very happy with the way they treated us.

Very happy with the staff. They were straightforward, honest, and my car buying experience was hassle free. My sales rep quoted me an upfront price and communicated all additional fees as well. I was given a fair amount for my trade.

PLEASANT EXPERIENCE. HELPFUL. ANSWERED MY QUESTIONS.

While I understand the dealer service center can be more expensive, it’s worth it because of the care, professionalism, and dedication I have experienced each and every single time I have brought my Jeep here. On the last visit I was able to come in same day and have a repair completed within a few hours. I may have been lucky fitting into their service schedule, but I was impressed nonetheless.

My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.

I was recently in the market for a low mileage used car and ran across their website. They had a large selection of vehicles in my price range with the equipment I desired. I called and spoke to Susan Thrift about the car I wanted and she was very helpful. They handled the whole process painlessly and I cannot recommend them enough. If you’re looking for an easy buying experience that’s actually fun, call and ask for Susan. She’s easy to deal with and also quite funny.

I just received excellent customer service from Jim Clutter and Criswell Chrysler. Jim was very knowledgeable and customer focused. He went above and beyond to fix all my car problems and also kept me updated throughout the maintenance window and gave a clear explanation of each step. Great customer service compared to what I used to get in other car dealers.

Service was excellent. Called the dealership inquiring about a 2010 honda civic. The sales representative, Shane Heimberger, put me on hold to verify the car was still available and physically held the keys so it wouldn't be sold while we were on the way to view it. Car was exactly as described, and parked on the side awaiting for me to test drive. Shane, showed us the inspection information and basically told us everything that was wrong with the car. Purchased the car, and they delivered it the next day to my home over an hour away. Very pleased with the service, would definitely recommend them to a friend.

Was looking for a pre-owned Wrangler and Jamin was able to help me get one in that matched up perfectly. Highly recommend Fitzgerald of Hagerstown. Jamin and the manager Mike were fantastic. A+++

recent visit for new tires and oil change. Chris Frederick and service department are the best in the business. excellent service from start to finish.