Found safety issue
November 5, 2018
I can't thank the service team at Billion KIA dealership enough. I brought my Kia Borrego in for routine service work and mentioned to the certified KIA technician I was having a little tire wear in my tires. Well the Billion service technician found that when I bought my new tires and had a four wheel alignment about 7,000 miles ago apparently that mechanic had apparently lost or damaged the specialized bolt KIA uses and replaced it with a standard bolt which had since loosened allowing my rear end to wobble. I never felt the wobble in the car and I don't want to think what might have occurred particularly slick winter roadway. Worse is the thought that on occasion three of our grandchildren are in the backseat. Because it is a specialized bolt my Borrego had to spend one extra day in the shop as the part came in via overnight delivery. I live in Hamilton and Billion KIA graciously loaned me a late model KIA Sorento to make it home and now to pick up my Borrego. I will only trust my cars and the lives of my passengers to the professionals at Billion KIA from here on out.