In today's world where everyone seems to be going fast and furious, being kind and taking that extra time to help @ customer service is lost......until yesterday!
I bought my 2005 4 Runner new from Downtown Toyota. Since then I've regularly had it maintained at what is now Larry Miller Toyota. Chris Jamison is the guy I always call. He has always gone above and beyond customer service helping me with maintaining my (to this day awesome) car.
Yesterday morning I called the parts department wanting to get floor mats that would fit my car. I was told by Curtis they didn't have any in stock and he could have them in tomorrow. I really wanted them the same day @ just had carpets cleaned. He put me on hold made a call and said they'd be there around noon he'd call me for pick up. When I got there Chris was just leaving for lunch.
I was in the garage area where people drive their cars in and started talking with Tim who was working in that area. He has the same 4 Runner, we were discussing what great cars they are with no problems. I told him my light went out in the dash and I was told by another garage it would cost about $300.00 to fix so I really never followed up on it. Tim informed me it was an easy fix it just happened to his rig. I'd been driving for 2 years without the dash information @ time, how far my gas will go, inside and outside temp. You don't realize how convenient that is to have, at a glance, until you don't. I asked if I could maybe get squeezed in to get it fixed? He made a call and Bill from service was there in a minute screw gun in hand (only thing missing was the background music LOL) they had me out the door in 15 minutes. WHAT A TEAM they made my day.
Thank you all so much.
Patricia Burnett
2017 Jeep Renegade Trailhawk Review
JUST WHAT I WANTED
by BRAD from NORTHFIELD
May 15, 2019
5
NO COMPLAINTS EXCEPT THERE IS ONE BLIND SPOT. I HAD A JEEP LIBERTY BEFORE. IT HAD THE SAME BLIND SPOT SO I AM USED TO IT.
Dan Vogt and Mitch exceen were fantastic. They explained the 2018 cx9 to us perfectly. It was without a doubt the best car buying experience ever. Sales and finance were very professional. Thank you from Cindy and John Omlin!
2018 Jeep Renegade Sport Review
Happy to drive a yellow car again
by Jeep Beekeeper from Parker, Co
April 26, 2019
5
I bought the Yellow Jeep Renegade for the color, but so surprised how well the ride is as a driver and passenger. It is perfect for my Beekeeping hobby! Love it!
Service Wonderful but Salesman Not Willing to Leave Office
by paige.hosler from DealerRater.com
December 3, 2018
4.7 (620 reviews)
Jared checked me in and was helpful but Jim made sure I was taken care of. Jim is always so wonderfully knowledgeable and helpful I can't believe he isn't running the service department by now. He makes sure you know exactly what they are going to to to your vehicle and keeps you updated throughout the process. Jim is an amazing addition to your service team and I hope that the other service advisors learn from him. While I was waiting on my vehicle I decided to walk the lot and see if there were any vehicles that interested me since I have been thinking about trading in my car for a newer model. I had 3 seperate salesman walk right by me on the lot without even a head knod. I was somewhat shocked considering that you generally can't step foot onto a car lot without at least 2 people asking you if they can help you with anything. So I headed over to the new car side of the lot and same thing. Not-a-one salesman came out from his cozy office to see if I might need anything. When I came back inside a lot of the new care salesman were in the same office having a very important conversation about a social media interaction. After a bit more waiting I decided to take a second look at the 2014 Acura you had on site. I walked out to the car again, circled it a couple times, called my significant other to get his opinion and again was ignored. I just don't know what to say about that. Dave Smith Service does such an excellent job it is hard for me to believe that Sales isn't in the same league as Service, so I will assume that either I didn't look like I could afford a car so I wasn't worth talking to or maybe just maybe Sales was having a rough day. Signed Optomistic.
2017 Jeep Renegade Altitude Review
A Different Kind Of Jeep
by Hey Now from Pittsburgh Pa
April 12, 2019
5
I purchased it new, and have owned it for 2 years. In an era where all cars look the same, it separates itself from the pack! I love its unique styling, and while it’s a 4 cylinder, it’s quite nimble and handles well. From the outside, it looks quite small, but there’s more than ample room inside, with plenty of leg room. The built in Bluetooth allows me to never hold a phone, listen to music on my iPhone, and the Sirius XM makes sure I don’t have to listen to terrestrial radio! Alleged Jeep purists say it’s the fiat Jeep, so it’s the anti Jeep and I love it!!! And yes, I traded my wrangler in for the renegade, and I’m glad I did!
I went to see Dale because he was recommended by a friend. Glad I listened. My last car had died & I had rented a car I thought might be good. So I knew what I wanted. From the time I walked on the lot to driving off the lot with my new vehicle was less than 2 hours. Fabulous service every step of the way. Thanks. Great buy!
2018 Jeep Renegade Latitude Review
The newest and reliable car I have ever owned
by SNtink from SALEM, OR
May 8, 2019
5
I love it. When I first test drove it i decided it was the vehicle for me. It may not be my dream vehicle but for now it is the most fitting. My husband did not like it at all and was not happy that I got it however since he first drove it he has actually driven it more than myself and said it's a very nice ride.
You probably won't hear this very often if ever, but I love my dealership. I bought my Hyundai used from another local dealer (Dodge) but have always taken it back to Hyundai. Every person I've encountered has been so nice and they are knowledgeable. They service exactly what I'm there for and they've never tried to sell services I didn't need. They've always been honest with me about what needs to be done versus what can wait and what is coming up. I've also never been shocked or surprised when I got to the checkout counter. All services I've had done have been reasonable. This last week I went in fit an oil change. But only did they change my oil but they checked the breaks, did an overall inspection and gave me a quote on tires and I was there for 30 minutes tops. So nice not to have to sit there all day on my off. 😊
2018 Jeep Renegade Sport Review
Our new family member
by Blushing with dependability from Billings, MT
May 4, 2019
5
When I drive this vehicle it's like I got a new home. I can see all around me. There is so much space in it it's wonderful especially the fold-down seats. And I'm sorry to say I can't keep the mud off of it but it seems to love it LOL!
Lithia Chrysler Dodge Jeep RAM Fiat of Spokane Review
Great Experience with the Service Dept
by W. Smith from Spokane
December 3, 2018
4.4 (1021 reviews)
I called Spokane dealerships to have a Jeep recall issue addressed. Dealer in Post Falls put me to sleep with lack of enthusiasm and the time I spent on hold going between two departments. The dealer in Spokane Valley recently quoted one price then tripled it on an unrelated issue, so I didn't bother calling them. Then I called Julie W. at Lithia Jeep on the north side of Spokane. She was fantastic, had answers, knew what she was talking about, there was one item she wasn't sure about so she chased the answer down and called me back. If you can't tell, I was VERY happy with the Customer Service provided by Julie. Also, the vehicle was ready when promised and was within the estimate Julie provided. It took it in for the recall, but since it was there had the 120k service done. Now that I somehow own three Jeeps, I'm glad I found a reputable local dealer.
2018 Jeep Renegade Latitude Review
Love My JEEP!
by Piper from Covington, Ga
April 30, 2019
5
1st Time Buyer & Was Perfect Vehicle For Me & Just Love All Tha “Bells & Whistles” & Just Looks Sporty & Sharp & So In Love With Tha “My Sky”
Lithia Chrysler Dodge Jeep RAM Fiat of Spokane Review
Changed my opinion of dealership
by Britney Bozanich from Spokane, WA
November 6, 2018
4.4 (1021 reviews)
I have had mixed experiences with your dealership. I always call and make an appointment (which usually takes forever) but I have tried using the website to schedule and no one ever calls you. Even after scheduling an appointment I felt like the workers always looked surprised, like there was no appointment. The last time I went in I waited 2 and 1/2 hours for an oil change, the sticker that was put on my windshield read some random number that was long past and my car started leaking soon after. This time I was taken care of right away and was out the door in a reasonable amount of time. The person that helped me was friendly and confident with what he was doing and assured me there would be no repeating my last visits experience. Thank you for hiring someone competent!
Lithia Chrysler Dodge Jeep RAM Fiat of Spokane Review
Truck repair with exceptional customer service.
by Ross Farmer from Logan, Utah
December 3, 2018
4.4 (1021 reviews)
We drove from Utah to Spokane in our Dodge 2500 4WD Pickup. The front 4WD gear box went bad but got us to Spokane. Your people did an exceptional job of repair and getting us back on the road in a timely fashion. Exceptional service.
2017 Jeep Renegade Altitude Review
Great SUV
by Eileen_NYC from Bronx, NY
April 9, 2019
5
I think the interior could be better designed but overall, the way the driver seat and steering wheel can be adjusted is VERY THOUGHTFUL. I just prefer the old school bench seating across the front and the drink holders in front of you and the gear shift on the steering wheel. That middle business takes a lot of spreading legroom away.
Way less stressful than any car lot. Shop online or go on in. Pick a car, or several cars. Test drive as you please. I took mine to my mechanic/ body shop for a look over. It checked out fine so I made the purchase. No frills, but no games either. .and I saved a bunch of money.
2018 Jeep Renegade Latitude Review
Perfect car for our teenage granddaughter
by Brenda Farr from Norman Ok
May 7, 2019
5
This is the perfect size for Katie (granddaughter). She loves the jeep inside and out. She especially loves the stereo system. The color is just what she wanted.
Kyle Galaz was very friendly, accommodating and answered all my questions on my first visit in September of 2017 although he knew I was not going to take a stock car from their inventory. He spent 1-2 hours with me, letting me test drive a 2017 Maserati GT convertible and then on line to special order exactly what I wanted. Kyle provided timely updates on the progress of the build of my car in Italy, the shipping and subsequent arrival in CdA on February 13th. Dave Smith is even willing to keep it on their show room floor until the weather and icy roads improve so I can drive it home even though I paid for it and it is taking up floor space. KDH, Hayden Lake, ID
2019 Jeep Renegade Latitude Review
Wasn't a fan
by Memaw from Old Town, Fl
September 19, 2018
3
Wasn't a fan of it. I didn't like the way it drove. The seats are comfortable but it felt like it bounced or rocked when driving it.
I flew into Spokane a few weeks ago. I enjoyed the purchasing experience very much. From a friendly pick up driver, to some delicious free lunch, to extremely skilled and professional people throughout the process, I couldn???t have been happier. I ended up getting a vehicle that just wasn???t for me and had a bit of buyers remorse. I called and the sales people and they couldn???t have been nicer. They lined it all up so I could trade in the used choice for a new suburban. I even made after hours calls and contact and I was responded to every time. This whole business is top notch. Special thanks to Lee Lairmore and Jeff Garrison
2018 Jeep Renegade Sport Review
love it
by bubble1015 from san diego,ca
May 14, 2019
5
I was currently in the market for a new car. i had a 2009 KIA optima that was giving me trouble. I was debating on a SUV or a cross over and let me tell you this jeep renegade is the best cross over to find. I have 4 year old which means i have a big car seat but it fits in the car just fine. My son is tall and he has more then enough leg rove. The car is not to high or low its just right so you dont have to work about jumping up in the car. It can easily fit someone in the car that 6'6 With enough leg room. I'm 5'4 and its a perfect size for me. I didn't want nothing to big so this car was a perfect option. It feels like a big SUV but its not. I rented a jeep Cherokee for a day and it felt like it was the same size of my car from the inside. Im really happy i picked this car. My first jeep and i love it. Its such a mommy car
I purchased my truck through Dave Smith CDA and it was a great "car purchase experience". Since then, all my maintenance has been through Dave Smith CDA, and the service has been exceptional. I highly recommend Dave Smith CDA......you will be in good hands! Brent Heleker
Jerry is a fantastic salesman!!! I have previously purchased a pickup from him. I am very satisfied with his service and knowledge. He is willing to help find anything we want or need. Best car buying experiences ever. Will definitely come back in the future.
They did the service and all of the updates at the same time, very convenient service. They have been very helpful and nice to work with.
2018 Jeep Renegade Altitude Review
First new car
by Mary from Rocky Mount Virginia
April 29, 2019
3
Just left dealership new motor is on order. Motor was burning oil. Was time for second oil change was 3 quarts low. So time will tell if this works out.
We were treated very respectfully and our car buying experience was enjoyable. I came home with a beautiful little red beauty and would do it again! Kudos to Randy! Very down to earth guy! Highly recommend him!
2016 Jeep Renegade Trailhawk Review
Dream vehicle
by Dawngruber from Burlington
April 30, 2019
5
Everything I need for day to day as well as my triathlon adventures! Plenty of space, sporty and comfortable. Heated seats and remote start a bonus with my Raynaud's!
Had my car serviced recently at Dave Smiths Alfa. They were fast courteous and very informative. I would highly recommend that you use Dave Smiths for any automotive repairs.
Vehicle available to be shipped to your home. Contact
the dealership for details.
Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4569 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2016 Jeep Renegade Trailhawk Review
I’ve only had it for one day. So far so good 😊
by xxxxxx from Cheektowaga,
April 21, 2019
5
As I said before, I’ve only had the car for one day. I drove around for a while just to get the feel of it and it was nice.
We have been bringing my 2009 Toyota hybrid Camry to Larry H Miller Downtown Toyota in Spokane for routine service since we moved here in 2012. We purchased the "Landcar Maintenance Plan B" paid-in-advance service package and we bring the car in every 5,000 miles. In addition to the normal service, this time we were having problems with the air conditioning. The A/C was fixed quickly and we're we're now enjoying as much cold air as we want in August! Best of all, the customer service representative (Luke Arneson) was pleasant, courteous, easy to understand, and explained what was going to happen next in a way I could understand. No surprises! The charge was less than I expected, the repair was speedy, and I drove away with a freshly washed car! WOW!
2016 Jeep Renegade 75th Anniversary Review
worst vehicle we ever owned
by Db from Brandon,MB
April 20, 2019
3
This vehicle is not worth the money. Engine replaced after 2 years, AC doesn’t work after winter (3 years in a row), 4x4 issues, very limited tires available for this vehicle, engine light comes on every other day.
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