New and used 2025 Kia Sorento for sale near New Albany, OH

They’re good at what they do. They low-balled me big time on my trade in but I was able to talk them up to something I could live with. They also worked with me on some extra touch ups my wife and I wanted done to scratches on the passenger door. Overall, a pleasant experience. Izzy was a great salesman and Anya in finance is great! My truck was priced nicely and it was too good of a deal to pass on so I’m quite satisfied overall.

There is quite a bit to love about my 2025 Kia Sorento X Line. Great features, decent size navigation screen. However, I find the seat to be a bit uncomfortable due to the edging on the back of the seat with how it is curved. Also, I’m not sure exactly how long the paint job will last as my salesman did mention it’s not the best. My dealership wiped it clean instead of actually washing it before I took possession of it and this caused swirl marks all over it!

My salesman was Ricardo Martinez at the 3445 Morse Road, Columbus, OH location. He was very helpful from the start. He was a very genuine person & I could tell he really wanted to help me get the right car & right deal. The staff was very helpful & very attentive.

We have had a different experience than most reviewers. We bought the 2025 Sorento S, (highest trim level without the turbo) and power seems adequate. We had the car for about 10 days when my wife was pulled over for the taillight being out. The dealer replaced burnt out bulbs in the left taillight and for the license plate. Two weeks later there is a message on the dashboard that the L brake light is out. Take it to the dealer, where the service manager is surprised to hear it had 1271 miles on it. Dealership discovered a short in the wiring harness and the part has been on backorder for over a month. Since ordering the wiring harness, the cover for the keyhole on the driver door handle came off. It's gone, must have been while I was driving. Parts that just fall off are not covered under warranty, so it's $20 for the part and $70 to paint it. The people are the dealership have been great, but the product support has been disappointing.

I was able to get in quick, get out quick and they provided great service!

The interior and the exterior look and feel like a luxury vehicle. It is extremely smooth to drive and handles well. Very spacious. Would highly recommend

Excellent service center! Never had a problem. Alex the service manager is always on top of his game! They even deliver my car back to my work for me!

Had a appointment with Braden. He has always provided me with excellent customer service Very polite and professional. Knowledgeable about any questions I may have about my car services. Walked me out to my car, once service was completed.

I love my 2022 K5 and everyone was very nice but there have been a couple hiccups. I purchased dent and paint warranty but when I took my car in for a dent I was told they couldn’t cover it and ordered me a paint pin. So that’s thousands of dollars for no reason. I took my car in because my car sometimes stall and they service girl pretty much told me that I have to wait for my car to break down to see what’s wrong and then I asked about my tire warranty I was told they don’t do that but perilli told me they should because they sold the tires. I just left

Nathaniel was excellent, the car was in and out in less than the promised time, and everything was performed perfectly. Waiting area is clean and comfortable, the car was vacuumed, and we could not be happier with Germain Kia.

We recently visited Great Lakes Kia in search of a new family vehicle, not positive we wanted to lease or purchase sooner or later. From the moment we entered the dealership we were treated with such professionalism, curtesy and respect. We met with Zach first who was just wonderful and he was so patient and found the exact vehicle we voiced that we were looking for. Even when i had some hesitancy, he looked for other options to meet our needs. Then we met with GM, Bart who talked us through all the finance options and payment details, it was excellent service here too! He was direct, and kind, and let us talk through all our options with absolutely zero pressure. When we had finally made our decisions, we then met with finance expert, Wes, and again were met with such professionalism. He worked quickly, making sure we weren't waiting too long but accurately, taking time not to make mistakes. We really had an awesome experience at great lakes Kia and will absolutely be returning if in need of another vehicle! Ive always hated the pressure that comes from some dealerships so I wanted to share this great experience in case you're like me!

Great customer service was informed all thru time waiting Clean car was returned to me after 360 inspection 4 wheel alignment,oil change and tires rotated, can’t complain

Great service!!! Love coming to get my car serviced here because of the hospitality while waiting and the care they take with my car.

Eric, service writer is wonderful with whom to deal. He is genuinely concerned the service is done properly and will go the extra mile to make sure I am satisfied with repairs or service.

Eric genuinely did a fantastic job getting my Kia Soul in for service. He was concise, and expedient and kept informed throughout the process. Will definitely go to Germain for future car purchase and repairs. Thank you!

Customer Service was top notch. Spot on pricing and timing. Clean location and Great experience.