From the sales to the manager to financing everyone was friendly,caring esp so helpful easy to talk with. They really tried to address our concerns, and worked with us, and for us, to make the deal happen. It was a pleasant experience. We are definitely recommending you to our friends & family...
Cheryl''s the best salesperson...professional, kind, courteo
by Sandy76 from DealerRater.com
November 23, 2018
I came in for service and decided on a new forte. Everyone was helpful professional and courteous. I've been a customer for many years and there is a Kia dealer closer to home but always come to him butler because of service.
Annie was extremely pleasant during the appt set up process. Cheryl was a great salesperson who took the time to really listen to my list of vehicle requirements (& even longer list of "wants"). She Did NOT engage in any high pressure sales tactics and in the end I walked away very happy with my purchase. Additionally they were extremely fair on the trade in value of my 2 year old Dodge. Justin was extremely quick and efficient with the finance process (that is a first in my experience) and got a great finance rate for me :). Overall, everyone was extremely helpful and pleasant to work with. This was the most pleasant car buying interaction I've had to date (this is my 8th dealership vehicle purchase). I will definitely do business with this group again in the future.
Excellent service from Ryan as he put the hitch on my recently purchased PHEV. I have 1500 miles and 1150 miles battery use only. Less than 20 gallons of gas used. Also, chose to tint windows. Charles Curry was great to schedule appointment. Confirm by email and provided a 24 hour reminder. Mungenast provided shuttle to shopping mall. I'm appreciative of the professional attitude. Visit them soon!!
The team out at Napleton's Mid Rivers Kia has a winning combination with Darwin Cunningham and Ken Stark. This was my first experience with this dealership and even though it's quite of a drive from the local dealerships that are closer to home, it is WELL worth the drive. After arriving, I met with Ken Stark who I can't say enough about. There were no slick gimmicks, no pressure, no attempts at manipulative ploys. As cliche as it might sound, but we hit it off as if we were buddies for years. Again, he was easy to talk to, the other employees/salesman appeared as though they genuinely enjoyed working there, you could just feel that positive energy in the air. It made car buying fun again as it should be. Enter Darwin Cunningham. This guy gets it. It's those little things that go a long way. When delivered on EXACTLY what I wanted, he wrote "CONGRATS!!!" on the paper. It made it that much more fun on signing and being a part of this great experience. He too couldn't have been easier to talk to and was VERY transparent. Extremely friendly, kept me informed every step of the way and was fast at delivering what I wanted but took his time when or if I had any questions to ensure we were on the same page. The service I received at Napleton's Mid Rivers Kia is nothing short of extraordinary. To say that both the car buying experience and its salespeople have challenged my preconceptions about your typical car dealership and its antics is a gross understatement. They have truly changed my mind and those ideologies and I will be telling anyone and everyone that will listen about my experience and to give Napleton's Mid Rivers Kia a try before they give another dealership their business.
Ended up getting a good deal, and Napleton???s staff was very patient and helpful throughout the process. They worked with me to make it possible for me to get the car/model/package I really wanted. Would certainly recommend them to others.
My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
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