I contacted Lexus of Orlando in search of a brand-new 2017 Lexus RX 350 in White, with Parchment interior; and was connected with Larry. He made quick work of identifying the right vehicle and offering such a fantastic deal that it was a no-brainer for me to make the trip up from my home in Sarasota. The vehicle was ready when I arrived, and Larry's team had me in and out in no time at all. This is the fourth brand-new Lexus I've purchased in less than four years, and I look forward to working with Larry and his team again when it's time for the next one!
Service was scheduled to replace dash due to cracking. I was notified by Butler Lexus in
In Macon, GA when the kit was available for install. Although I had been on a waiting
list for several months I am extremely pleased with the end result. I had a quality
experience from beginning to end. A loaner was available when I arrived for the 930
am appointment. The customer rep was very accurate with the estimated time for
the work. Overall good experience. Kudos to Butler Lexus in Macon, GA.
*I think u all do a great job repairing my car is running wonderful now. I appreciate your work confident in making feel comfortable when driving my car. I know now it will take me where I want to go and return me back home, I hope other patrons when they bring their cars for repair is as happy
as I am when I leave the dealership with a smile. . I and very please about all repairs to my car,
I will not take my car any place than Butler Lexus to have my work done. Thank you , And the Service Client are present people to work with. I love u all have a very Bless Day and see u soon
Jody was an absolute delight to work with! I have been a Lexus customer since 2004 and recently becoming a mommy, I needed to upgrade into an SUV. Jody was very attentive, compassionate, and empathized to my specific needs. She was not your cliche "pushy car salesman (woman) who often doesn't listen or care what you want. Months before, I was distraught when I was told by a cliche car salesman to forget about Lexus and to go look at a Toyota Rav 4. Lexus reached back out to me and I was introduced to Jody, who remedied my situation. She got me into a 2018 NX 300 caviar colored with red leather interior!!! It gave me a sports package feel and made me feel like I was living it up with my toddler in the backseat. We are riding in style! Jody also made sure I had plenty to eat every time I came in; she even got me pizza! I highly recommend Jody if you're looking for a Lexus, laughs, and an unparalleled client service.
I have personally owned 11-13 Lexus vehicles since my first LS400 in 1990. We have experienced a number of salespeople over the last 18 years, but none as efficient and personable as Chad Douglas. My purchase of a 2018 LC500 and the trade of my Mercedes SL500 was all done over the phone as I live in Texas. Chad and Nalley Lexus helped to make this purchase enjoyable. Thank you!!! Larry K.
I first went to the dealership knowing that, most likely, I wanted to trade in my 2011 Lexus RH450 for a newer Lexus. I also knew I didn't want to make the decision the same day, and dreaded the usual pressure of a car salesman. Miguel was patient and kept reminding me that he was there to help me...we went through a few options and found a car I was happy with; I still didn't want to decide then and there, I wanted time to make sure I was making a good decision. I had to reschedule my return a few times, but after a few days the deal was done. Mr. Kamal (financing) was particularly helpful and patient as we went through ALL the necessary paperwork, explaining each item carefully. Thank you, Mr. Kamal! Miguel and Sean were great listeners and responsive to my needs. The transaction was not what I consider a "typical" car-buying experience - much better. Finally and not to be overlooked, Yuri got me better insurance costs for half the cost. Overall, a very good experience.
I have been using Lexus of Mobile since 2009. Making appointments with Lynn has always been a pleasure. This visit John helped me with my car. He went over and above. Because I live out of town, John and the mechanics made sure my car was done quickly. Always great service!!!
I recently purchased a jeep from this dealership and even though the process took a while, the customer service was bar none! Would recommend this business to anyone interested in buying a vehicle and I will definitely go back.
Michael Rodriguez is a GEM! "M-Rod" is such an asset to your company; he is thorough, well-spoken, witty, and he explained the services needed and even helped to pare down some of my bill. I have 100% confidence that everything is right with my 2005 SC430 and have always enjoyed my experiences with Lexus of Knoxville.
Brandon did an outstanding job as my salesperson. I couldn't be more satisfied. Since I orderd a custom built 430i, which took 9 weeks from order to delivery, I really appreciated that Brandon stayed in regular touch with me - providing ongoing progress updates. The initial process of "making the deal" was the best ever. he offered me a very fair leasing price, the first time out, without all the haggling and hassle that usually leaves me with my stomach in knots and the feeling I've been duped. Instead I felt valued and like the dealership cared enough about keeping me as a returning customer that they didn't have to try and squeeze every last dime out of me. On the day I took delivery, the lease signing process, with Bob Whay, was quick and painless, and although he provided some options for additional warranty add-ons, it was free of the usual hard-sell approach. I also appreciated meeting the owner, Craig Suntrup. I always feel like the owner's presence provides some comfort to the customer that he cares enough to keep an eye on things, and that he cares enough about his customers to actually want to meet them, not just hide behind some executive's office door. On my previous BMW lease, I used BMW of West St. Louis for all my scheduled service and they were awesome. They even offered the option of picking up my car at my office and providing a loaner. All that extra attention to detail and customer care, made it a no-brainer to use them as my service center, and I plan to do the same with this new lease. I look forward to working with Brandon again, when it's time for my next car, and would recommend him to any of my friends.
My 2016 ES 350 just came off of lease and Patrick Moore at Plaza Lexus made the process of turning in my prior Lexus and obtaining a new 2019 ES 350 a seamless and pleasant experience. I would recommend this dealer and Patrick Moore in particular to anyone who is looking to get into a Lexus vehicle.
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