Used 2023 Lexus NX 350 for sale near Norwalk, CT

Novak Motors, still a hidden gem but…. Things have changed. My first time buying a car at Novak was an unexpected pleasure. Found them online claiming a no-hassle pricing policy. So, I went in and met with a sales associate named Laura. Told her I was looking for a Santa Fe. She said ‘we have eight of them. I found one I liked and we sat down with the car fax. I asked what they could do on the price and she said ‘nothing, that’s the price’. Well, I had already done my homework. Their cars seemed to be priced all at the lower end of the Kelley Blue Book range. Fair enough I thought. I asked if I could have my mechanic look at the car and she said ‘sure and if you find anything wrong, since the car was still under warranty, it would be taken to the dealer and fixed prior to the purchase’. With that said and done I came in to buy the car a few days later. Ok, here comes Amy the finance person. I’m ready for all the usual stuff that you deal with at the dealership. But no, just a little paperwork and Amy had me out the door in about 30 minutes. So now let’s jump ahead about 5 years. Is Novak still a place to buy your car? Yes, but there are changes. Namely a man named Mike who is the sales manager. Now when I talked to a sales person they have to go to Mike. Then Mike comes to me. He’s a big guy and he’s playing that sales manager role we have all seen at dealerships. I asked him if he could do better on the price testing the waters. ‘I can come down $500’ he told me (so much for no haggle). Now I’ve already done my homework and Mike is being deceiving. The prices online were $500 lower than the sticker on the car. When I asked him about that he said ‘that they haven’t updated the stickers yet’. That was another lie. I had been in the showroom on and off for over a week and been looking at their website regularly. He also negotiated several times on what they would give me for my trade in. Telling me he was going to lose money when he sells it at auction. At the price he paid me he probably will. I’m sure in his mind he can offset the loss to corporate by claiming his sales numbers. I hope corporate isn’t that blind to his games. Now jumping ahead, I decided to buy the car and gave a deposit three days prior to month-end. Afterwards, Mike says to me that we need to close the deal by Saturday (last day of the month). I said ‘no problem assuming my credit union processes my loan, if not we can do it Monday’. With that he gave me attitude. I said Mike ‘I’ll do my best but either way I have given you a deposit and we have a signed binder’. His reply was ‘I don’t have to honor it and can pull out of the deal’. My response was ‘really Mike? What kind of dealership high pressure garbage you pulling here?’ So here are the main changes at Novak: Mike Mike Mike Seems whoever brought in Mike has made a mistake. Mike has a past history of working at car dealership such as Ford from what he told me and has brought that atmosphere into Novak. Simply put, he’s a bully and likes to throw his obvious weight around. He walks and talks the stuff that we’ve all have experienced at car dealerships. Prices of the cars are now about $1000 higher. Obviously, giving Mike room to drop the prices which clearly violates their no haggle policy. He purposely prices the stickers higher than the website and then claims he hasn’t updated his floor stock yet. Bottom line, would I go back to Novak again? Yes, I would. The cars Novak sells are clean, single-owner lease returns. Out of hundreds of lease returns, Fusion gets to selectively choose which ones to sell thru Novak. They are still under the manufacturer’s warranty. They are still within KBB but as I said because of Mike they are higher and you have to negotiate some. One of the main reasons I would still choose Novak for my next car is because of the finance staff of Amy and Frank. I hope Novak’s corporate office wakes up and gets rid of the dead weight that’s bringing them down, Mike.

Vincent Antignan at tri county Lexus was an awesome salesman.. friendly, not pushy, knowledgeable, caring and efficient! The Dealership is clean, close to the house

Nice vehicle. Great electronics. Very comfortable to drive. Severely lacks power as a turbo 4. Lacks pep that I expected when I purchased. A 6 cylinder would be a great fit. Small gas take makes for excessive trips to the gas station .

Came in for a 25,000 scheduled maintenance . You guys hit it out of the park. I was greeted warmly, I was asked if there was anything I needed to report and I gave them a couple of items and we’re all taken care of. I had a noon appointment.. I was there about 15 minutes early. No problem, took me right away and I went to wait in the waiting area. Very nice area, coffee, bagels, waters, very nice courtesy area. The car was given the oil change, tires rotated and the car was washed. I was on my way around 1pm… everything was just great!

Devindra James in the service department always provides me with exceptional customer service “ every time I take my car for service “. He takes the time to explain the process and is honest . He is a huge asset to Lexus !!!

Have a awesome and very easy car buying experience with Alvaro. Would definitely recommend him!

My buying experience with Stacey was fantastic at Stoler Lexus purchased a 350 RX lux

Another Great Car Buying Experience for a New Yorker at LEXUS GREENWICH! I purchased my second LEXUS at LEXUS GREENWICH driving there from NYC! The effort and trip are always worth it as the car buying experience is transparent, comfortable, even pleasurable, informa, unhurried and easy-going. Thus, my second LEXUS purchased here!! Wherever you reside, do yourself a favor and take a ride to LEXUS GREENWICH and speak with Anisa and Art. You won’t be disappointed in the least! Their good faith actions and open dialogue are proof of the pudding!

I recently had my complimentary maintenance performed on my GX at Greenwich LEXUS where I purchased it. Edwin, assistant service manager, from beginning to end was very accommodating, helpful and informative. He worked with me in scheduling a date and time that worked perfectly for me knowing I travelled from Brooklyn! Even after the car was washed, he saw some water spots on the vehicle and went in and came out with a rag to wipe down the vehicle. Great service and with a genuine smile!!!

My experience with Michael was terrific as always. He is grest to work with and knows how to expedite things and make the process as smooth as possible.