It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Have been going to Devan Infiniti since my brother and I bought our EX35s there in 2009. I have always been impressed with the quality of the service provided. They have been quite fair with their prices and the quality of the work is top-notch, Bill and Chris in service are great and know their stuff. Highly recommended.
You are crazy if you do not come to this dealer!!!
by Tami from Someplace, CT
July 3, 2013
Honest, caring, respectful and the best dealer around. I have been going to this dealership for over a year and the amazing service has never changed. They take the time to explain services without pressuring you to do it there. I would buy an Infiniti just to come to this dealership. Simply the best!
The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
Very good customer service from start to finish. Everybody was very accommodating and they make you feel at ease, Ana Marie and Deron were thumbs up. They gave me no pressure s at all. I could sum it all up as a one amazing experience. Highly recommended.
Being in the hospitality business myself, I am driven by a level of service that creates both a memory and experience. Mercedes Benz of Huntington did not disappoint. Anthony Mastroianna was the sales associate that assisted me from start to finish. His approach was warm and welcoming and at no time during the process did I feel pressured.
I know my customer service rep a little too well...
by lilabean from DealerRater.com
December 6, 2018
The service at Mercedes-Benz of Huntington is wonderful. Unfortunately, I'm there too often. My 350E gets a flat or blowout frequently - a pot hole or change in weather can trigger. On Thanksgiving Day we got TWO flat tires at once, a trick to handle with only one spare. Tom Palermo handled our service needs quickly and efficiently and made it clear that I am not alone. As often as I get my flats, he assured me that other car owners get theirs far more frequently than me.
That was a walk-in as my check engine light was on for two days. While they were fixing the issue with my engine light, they also took chance to fix the issue of noise and vibration when braking. During the process, the service rep Dave Zelen came to talk to me many times to update me on the status. He also gave me an estimated time of fixing the squeaky noise on both my driver and passenger seat and how to book a loaner car beforehead. Very happy for the services they performed. Dave also emailed me days after to follow up to make sure everything went well.
Definitely look up Boris or Mabel in sales, or Bob in service. The buying experience is fantastic and continues years later with the service gang. This is an A+ facility that runs on its toes everyday to earn the highest rating. And they do.
Basically Customer satisfaction garantied- I called Friday evening to bring my car for engine light diagnostics. They were booked for car loaner for whole month, still they offer me drop off and pick up and an appointment to bring the car on Monday. This is what I am talking about. To me it is a big deal - Customer service- true Care, not like other dealer in Huntington who have guts to tell in my face they can not drop me off because they have only two valley guys. Seriously, and I had an appointment and came at 7am. Never ever I put my foot in Huntington Volvo.
My dealership if choice for Mercedes Benz. Eric Grobert sets and surpasses the bar for service, professionalism and commitment to customer retention. He tries to secure an appt for you asap. Usually very happy with actual service, as I was this time; or so I thought. I was told it was a software issue and an oil change. $500+. As I write this review, car failed to go into gear & it is sitting at aamco for an intelligence module within the transmission, a rebuilt transmission. Estimated cost $5300! I'm not sure what MBHuntington missed, but in addition to $5300, lots of lost time & inconvenience for me.
Anthony was a terrific salesman who assisted with our sale. He was very helpful in all aspects of our sale, from purchasing to pick up. Would gladly refer any friends to this dealership and salesman. The staff are courteous and helpful. Anthony even gave us a follow up call to make sure all was well. 👍🏻
As usual, I'm greeted promptly by staff, in a clean and professional atmosphere. I'm then escorted to my Service Representative to address my car. And depending on the time required, I may get a loaner car or I may wait in a clean, inviting and comfortable waiting area.
We truly appreciate Dominick understanding our situation and making himself available to us to pick up our car on Thanksgiving Eve. Our original salesperson, Brandon was off on the day we wanted to pick up our daughters car, but they arranged for Dominick to fill-in and we are very happy with our purchase and experience... and believe you me, there were some bumps in the road this evening, but Dominick displayed professionalism and patience throughout the entire process. We are happy with our purchased and my daughter is happy with all of the safety features of her new car. We would like to thank the manager Fernando for helping to make this deal happen.
I recently had a car repaired here and was helped by a guy named Mike Staiano. He was very knowledgeable and friendly and had my car returned to me very quickly. The whole shop was amazing. I will definitely bring my car back here.
Adrian is the man got a awesome deal with out aggravation.
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