New and used 2025 Mercedes-Benz AMG GLE 53 4MATIC+ Coupe for sale near Nevada, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Wanted more information on the damage to a car and none was giving to me

Clear communication, no pressure, knowledgeable - they respected our time and our preferences. We were made aware of various protection packages, without any pressure or wasted time.

Very polite and professional people. Shoutout to Gabi for finishing the buying process so smoothly. Definitely recommend this place for a new/used car purchase.

I bought 2 Mercedes at this dealership in the past 10 years. People here (sales or service) are very nice. Services are always good. They are first class dealership.

Forest, our sales representative was an amazing man. He was very professional and knowledgeable. He was also very friendly and went out if his way to make sure we knew all about the vehicle we were interested in purchasing. He went with us so I could test drive the car and explained all the features and how to work them . Forest even took me around the dealership and introduced me to various employees, showed me where the service and parts departments were and, once again introduced me to the people in those departments. He also showed me where the customer lounge and vending area was along with the free coffee area. Forest introduced me to the finance person who would be serving me. On a scale of 1 to 10, I would rate Forest a 12. Outstanding! Thank you Forest, Ralph Larry Malone