New and used 2025 Mercedes-Benz C-Class for sale near Cypress, CA

I had some issues with my car, so I took it to the dealership. I was impressed by their service and professionalism. If you're considering buying a Mercedes, that?s the best place to go.

This review is long overdue. Dominique Torres has assisted us multiple times since we got our EQS about a year ago, and each experience has been outstanding. She’s always been a pleasure to work with – easy to reach, quick to respond, and proactive in providing timely updates. Most recently, I had an issue with a headlight. I called Dominique in the morning, and she told me I could bring the car in later that same day. I stopped by House of Imports after work, and Dominique promptly received the vehicle and took care of everything. She even offered a courtesy car in case mine needed to stay overnight, but the issue was resolved in about 30 minutes, and I was back on the road in no time. That’s what excellent service looks like. In recent years, I’ve noticed a general decline in customer service across many places – but not here. Its’s refreshing to work with someone like Dominique who consistently goes above and beyond. This is exactly how you retain clients and turn them into repeat customers.

On Friday, April 18, 2025, I took my 2017 GLE350 Mercedes to W.I. Simonson for a routine service and to have a problem with its interior lights fixed. The service writer, Gore Srmabekian, explained the service to be performed and the additional diagnostic work needed to isolate the lighting problem. Throughout the day Gore kept me informed about the progress being made and assured me that everything was being done to complete the diagnostic work and fix the problem before the end of the day. Unfortunately, the problem turned out to be more complicated than Gore first thought and involved disassembling the dashboard, thus necessitating that the car remained over the weekend. Gore was extremely apologetic and assured me that the problem would be fixed the following Monday. On Monday, Gore called to inform me that the technician had found the problem and fixed it, but it would be Tuesday before all the interior parts were reinstalled. On Tuesday, the work was completed, and I was able to pick the car up. When I arrived, Gore was extremely apologetic about the inconvenience and delay. To show his appreciation for my patience, Gore waived the diagnostic fee (a savings of more than $300) and charged me only for the routine service. Unfortunately, when I got home, I discovered that the center console stowage compartment would not open. I called Gore and he arrange to have the problem fixed the following Friday. At mid-day Gore called to inform me that additional parts needed to be ordered from Germany, and the car would not be ready. Finaly, on May 9th, the needed part arrived and was quickly installed. Although this experience was an inconvenience necessitating numerous trips back and forth to the service center, the courtesy and professionalism Gore showed me was above and beyond the call of duty. Not only did Simonson waive the cost of the new part and the labor to install it but treated me to Uber rides back and forth to my home each time.

Update to a previous experience Today I took my car back to Glendal Cal Star My issue was resolved at no charge. I’m happy it was resolved and my car was repaired. Thank you

I've been with DTLA Mercedes Benz Service Advisor Barry Murphy since 2003. I never change service advisor although I changed MBs every 3 years. Barry provided the best service of my car plus the tips of handling my car. He knows his job well.

Great service, very efficient, friendly, and polite staff. I appreciate having the Technician explain the matter to me in person. kick xxx coffee machine.... too bad they don't offer danish or donuts like they used to do.

Shawn Farahmand and his team are far and away the best and most professional team I have every deal with in my 30+ years of car buying.

Honest and straightforward. They made sure the used care we bought was operating correctly before they sold it to us.

Superb all the way around!!! Never had a more pleasant experience with a dealership. Giovanna, Greg and Fred all amazing.

Professional and effective service especially while my service manager, Sonia, happened to be at lunch. Frank Perri stepped in to take care of my needs with a helpful and effective manner to take care of my needs even though he was very busy at the time - impressive!

Very easy and smooth process Paper work was ready and easy Quick service and had several different people helping to move it along even as I changed the appointment time

Working with Josephine was excellent. She worked hard to find the car I wanted. She was a great communicator and she made me feel comfortable during the whole process.

Klee Gordon was exceptional , respectful , has a great personality and did the best to accommodate my needs. I highly recommend recommend Klee too help purchase your next vehicle.

This is my first experience with Fletcher Jones and it has been a good one so far. Buying a car long distance, sight unseen is always a bit of a challenge and potentially a risk. I feel very good about the responsiveness and customer care provided by Fletcher Jones staff. As car delivery is still in front of us, the jury is out on this experience, but I anticipate a very positive outcome. Fletcher Jones reputation provided a lot of confidence.

Professional and exceptional service by Shawn and his team ! I was able to get the car I loved . Definitely will come back ! Thank you for your great service!

It was a good Good experience.I like the car. I like the car. It was a good expience. It was a good experience. It was a good experience and I like the car