Excellent Sales and Superlative Service!
November 6, 2018
I have been going to MB of Sacramento for about three years, and I can not say enough good things about the dealership! I recently leased a 2017 E400 Wagon, and Johnny and Michael really did a great job of getting me the best deal that they could. Johnny really went above and beyond, during and after the negotiations. He actually drove the car to my home to pick up my trade-in vehicle (I had driven a different car to the dealership than the one I traded in). Two days later, Johnny drove to my home again to personally deliver an accessory for the car. The E400 wagon is my 12th Mercedes, and my 2nd Mercedes from VanHouten. I also have to give a huge shout-out to Michael Gallagher in the Service Department. I have been working with Michael for over three years (I currently have three Mercedes vehicles), and he is, by far, the best Service Advisor I have ever worked with in the twenty years I have been driving Mercedes Benz automobiles. He is beyond amazing! Everything that Michael does epitomizes true customer service. Michael makes what is usually a tolerable necessity at best into a very pleasant experience. He always takes my schedule needs into account, and he always takes the time to explain everything I need to know during the service process, always keeping me up to date with work in progress. His knowledge of cars in general, and Mercedes in particular, is encyclopedic! He is also an all-around great guy to visit and chat with. How often can one say that they actually look forward to going to get their car serviced? I also want to give a big thumbs-up to Sean Kerwin in the Service Department as well. He is a newer member of the Service team and has quickly become an excellent representative of superior customer service! MB of Sacramento should be proud to have such an amazing team. I wholeheartedly recommend this dealership!!