by Steven j Brown from 2927 Lake Forest dr Upper Marlboro MD 20774
September 29, 2018
I had nothing but excellent service in regards to Darcars of Fairfax facility. The experience from car buying “Eric” to management providing me with the certainty of any issues “IJ” to the service department showing pure professionalism. I really appreciate this experience.
I would like to say this was my first car experience and it could not have been any better. Sade was awesome to work with. She knew what she was doing, she knew what I was looking for and worked to get that vehicle for me. I would recommend her. She is very motivated and you can tell she loves her job.
My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
Flew up from Florida to purchase the car. Car was exactly as advertised. They were professional and honest. I bought the car and then registered in Ma. The management assisted me with the paperwork working directly with my insurance agent to get this done. Unbelievable in their caring and expertise in handling this process. I drove the car from VA to MA and it ran fantastic. I worked with the owner Sadique and sales agent Medhi. Both were super to deal with. VATCO is an honest dealership.
We were in the market to upgrade to a family SUV, and we're very happy with doing so at Audi Arlington. Savas was a great sales rep, was helpful with every question we had, and made the whole buying process a great experience. We look forward to buying another Audi here again!
Most efficient and helpful sales rep ever! Sam went out of his way to be helpful as we took our time to decide between 4 great used cars in person and over several phone calls. His superior service continued with immediate response for information a week after we drove our car home! In more than 50 years of buying cars this was by far the best experience ever!
I'd like to revise my previous review of the dealership. I bought a beautiful 2009 VW EOS from them. I experienced some issues with the hard top convertible functioning correctly - it got stuck in the down postion - I took it to an independent German Auto Repair shop and they diagonosed and fixed the problem relatively cheaply. The VW dealership I orginally took the EOS to wanted $600 just to diagonose the problem with a warning that it would probably cost over $2k to fix ... I was super disappointed. That is when I wrote the orginal review. I looked elsewhere to get it fixed. The independent shop went through the car and inspected everything and they told me the car was in excellent shape ... the problem with the top is fairly common in the EOS the wires stretch and crack over the years and cause the sensors to get faulty error codes. The mechanic told me not to open and close the top frequently(should leave it in postion for at least 15 minutes before making it go up or down) ... the hydraulic pumps get hot and cause the wires to fail. I know my wife loved showing the top going up and down to her family and friends because it is so cool - like a transformer car. So the fault was mine not the dealership and I apologize to them. The dealership was fair and honest the car looked and performed like a new car. The car is 9 years old you need to expect some issues. I am happy now and I recommend this dealership to you. I have had several discussions with them and they have been very helpful. They did their homework on this car and I happy with it.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
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