I had been searching for a while for a specific vehicle for my 18 year old (Kia Soul). We found one at a very unexpected dealership, Mercedes Benz of Chandler. Ed Riddle contacted me immediately and upon visiting the lot to check the vehicle, Ed was very helpful and made the decision to buy from him very easy. No pressure, were treated as if we were buying a Benz and not a Kia. Great experience.
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
This is the 3rd car I bought from Richard. He is so great to work with and truly cares about his customers. I highly recommend him to anyone that is looking for a new or used car and will go back to him when I'm in the market to get my next car.
Back in the '80's a business associate who had driven Mercedes Benz automobiles for over 20 years told me that some day I would be driving one and added that if I go to Schumacher European they will treat me right, deal fairly, and do their best to place me in a Mercedes.
Some thirty years later his prediction proved true.
I was fortunate enough to speak with Lou Gordon on his cell phone. Since I live in Payson it was important that I get preliminary details handled before committing to a 90 minute drive.
Lou was articulate, polished, and had the bearing of a person who could be believed and trusted. He was obviously a professional who had a career position that was earned rather than granted.
I arrived to the beautiful facility and was greeted by well dressed and refined sales people who directed me to Lou's office. Lou welcomed me, got right to business, and directed other team members to ensure that the sales process went efficiently.
My business partner from years ago steered me right. So now it is my turn to honor his legacy by providing a review which I hope will reach many people. Those who follow his advice, and now mine, will be well rewarded by Lou and Schumacher European for their automobile purchase.
Hands down the best experience! Richard Rollnick helped me find my dream car and helped me get a smoking deal! Iza Shewan in the financing department was the icing on the cake. This is hands down the best staff I’ve dealt with at any dealership.
I had a really good experience working with Richard Rollnick here at Schumacher. While I didn't buy a Mercedes, or even a new vehicle, Richard was up front, honest and very helpful in 'driving' at a fair deal on the vehicle I purchased there. The whole experience, even with a couple of curve balls along the way, was on point.
It was my pleasure to work with Lou Gordon in selecting a Mercedes vehicle. Lou was very professional in every way. His recommendations were excellent with my needs top of mind. He was able to place me in a new C300, handled my trade-in, expedited the admin work, and got me on my way expeditiously. He is surrounded by competent staff that handled all the details. He is experienced and it shows. Great buying experience. Highly recommend Schumacher Mercedes!
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
We went into the dealership and said we were looking for a new S class Mercedes. We were assisted by salesman Richard Rollnick who ended up spending several hours with us over a couple of days. We followed up with this experience by special ordering a car from Stuttgart to our exact specifications. Throughout this period Richard worked with us patiently and without sales pressure and probably without knowing if we were even serious customers. Later, when we took delivery of the car, we got a 4-hour tutorial to explain all of the features of the vehicle. We had a good experience and would recommend this dealership.
I recently purchased an AMG GTC from Richard Rollnick. It was on of the best car buying experiences of my life. Richard worked hard to get a good value for my trade in. I was torn between a Porsche and the AMG. Richard actually got a Porsche for me to drive and compare to the AMG ! He is really a car guy and works hard to make the sale and the customer happy. I highly recommend him.
Excellent car buying experience. I felt this dealership put my needs first, ahead of their own. They acted with integrity, honesty and professionalism at every step, which is a refreshing way to buy a car. Also when returning for follow-up maintenance, again they exceeded my expectations. It was my first Mercedes purchase and this dealership was hands down the best, compared to others visited. The facility is top-notch, the people are kind, friendly and customer focused. There was zero pressure - it was a truly professional experience. Plus a more than fair deal. This is an excellent dealership - was obvious the people are focused on operating with highest integrity. Would definitely recommend!
I'm so happy with this service for the new Mercedes cargo van I will recommend to everybody
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