I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Repair work diesel emissions recall warranty works
by Moses from Upper Marlboro
November 7, 2018
Warranty recall they had me fill out unnecessary paperwork in order to get it done when I called VW emissions they said the dealership should know how to get it done Pohanka didn’t Fitzgerald did tremendous first impression Frank knows his stuff in and out in one day no hassles all my service work will be done there and my next VW purchase will be there
I recently purchased a vehicle from Ourisman Hyundai and Mitsubishi and I must say that this dealership was awesome! Nick Cutlip, Sr. went up, above and beyond to make sure I purchased a vehicle I was most comfortable with. He offered suggestions and his advice, but was in no way pushy what-so-ever even throughout all color changes and multiply trips to the back lot, Nick stated " Don't worry , we will not leave until we find the right vehicle". Serveral hours later I finally decided on a 2018 Hyundai, Sonata grey in color but never the less the remaining process was absolutely painles from the finance lady ( Loved her ) to driving off the lot. I felt like family by the end of the whole process. I highly recommend Nick to anyone who is looking for a new or used vehicle. Sincerely Yours Dana Martin
Ronnie has sold me two VWs in the past year, one used and one new. In both cases I felt like I got the best deal relative to other dealers in the US. In the age of the internet it pays to find the best deal no matter how far the dealer is from your home state. The buying process was easy, paperwork and any other info was next-day mailed, and the shipping of the cars was fast in both cases. Highly recommend Fitzgerald!
Professional service I woke up this morning looking to get s
by John Rissa from DealerRater.com
November 19, 2018
I woke up this morning looking to get some tires for my 2015 Chevy Silverado I came by Ourisman Mitsubishi and Used Cars Howard Embden came out to greet me and we talked and I ended up purchasing a 2018 Mitsubishi Outlander GT I had a really good experience and I???ve got a really good price. Howard was very courteous and Polite Iam a proud owner of a 2018 Mitsubishi Outlander GT
by My car buying experience...Thank you Nick Cutlip! from DealerRater.com
November 28, 2018
I was in a hit run accident on 10/26; filed bankrupcty 11/7; car totaled by insurance company on 11/15, and informed that the rental needed to be return on 11/21. Called Nick Cutlip at the Ourisman dealership on 11/17 feeling doubtful about my ability to purchase a New car within 6 days. To my surprise, I was in a new car 11/19. Nick made my experience TOTALLY STRESS FREE! He had a gregarious personally, was patient, professional and very honest throughout the entire process. Thank you Nick and the Ourisman dealership! ---Kim C.
Great service they were also very helpful to me during the entire process everyone was respectful and worked diligently to first fulfill the customers satisfaction I appreciate and would recommend to any and everyone
Chris made my shopping experience as painless as possible. He was great. He walked out to greet me. He was attentive to my requirements for the vehicle I was shopping for. He patiently answered my questions. He is the reason my experience was a good experience.
Great friendly service and very cooperative staff, especially Howard Embden! I am very happy and glad that I came to this dealership. My experience has been nothing except receiving amazing service and would definitely recommend this dealership.
I enjoyed my experience at Ourisman Mitsubishi The customer service was amazing I purchased a car from Howard Embden in the past and I returned to purchase another And I left out with a 2019 Mitsubishi Outlander I am truly happy
I came to Ourisman mitsubishi to work with Howard Embden I have known him for a very long time he is very good and honest man very Trustworthy Knowledgeable And courteous. I saw the Eclipse Cross and fell in love with it. Howard gave me a great deal I'm very happy now I'm a proud owner of a 2018 Eclipse Cross
I woke up one morning and looked at my Mitsubishi outlander sport and decided I wanted A Nother vehicle so I decided to go down to Ourisman Mitsubishi. I met with Howard and he showed me the all new Mitsubishi eclipse cross when I saw the features of this SUV I was flabbergasted I truly appreciate the staff and the way I was treated I am now an owner of a 2018 Eclipse Cross
I came to Ourisman Mitsubishi to just to get an oil change I met Howard Embden and he showed me this beautiful Mercedes Benz which I fell in love with and he gave me a great deal on the car I love the dealership and I love the way the staff treats me here now I???m a proud owner of a E350 Mercedes Benz
My Wife and I had a great experience when we purchased our 2018 Mitsubishi Outlander Sport. Thumbs up to our sales Rep. Thanks Ourisman Mitsubishi of Marlow Heights.
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