Recently I traded in my 2014 Silverado for a brand new 2018 Silverado, the discounts at this time of year are AWESOME!, Ivan Torres (from Internet sales) took the time to listen to my needs as well as to answer any questions I had regarding the whole trading/buying process. I initially started the contact with Joe Harjes, and Ivan Torres was my main sales person. I highly recommend anybody to go see Ivan he is knowledgeable and will give you the information you need, but most important will get you the deal you need. Looking forward to enjoying my new truck and I will make sure to recommend anybody to go and visit Courtesy and make a deal with Ivan. I've been a loyal Courtesy Chevrolet customer since 2003 and I keep coming back, best dealership to do business with. Do not wait and go, ask for Ivan Torres and or Joe Harjes. Thank you,
I'm just coming from France and frankly speaking I was quite afraid of visiting cars dealership, being under pressure while just looking for the right one, and finally being forced to purchase a full options car I don't need... Fortunately, I met Lamar Mclaughlin when I arrived at Courtesy Cheve and he was very very nice with me! No pressure, he just listened to me (with my bad American English-speaking...) and proposed me the right vehicles, in line with my need. He spent a lot of time with me, driving some to be sure to make the good choice. Unfortunately for the 1st car, we could not find a good deal as I have no credit score, but he did all his best to find a financial solution, and I appreciated his effort. Therefore I came back 2 weeks later with a new budget, Lamar was still very polite, honest, given me useful advises and we finally found a good deal! During the purchase and the administrative part, he continued to support and take care about me. I recommend that dealership at 100% and especially Lamar!
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Great experience!
by jwerth from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
2019 Mitsubishi Eclipse Cross ES Review
All the bells and whistles
by Tracey from Clarksville Tn
April 22, 2019
5
This vehicle has everything that I was looking for in a vehicle plus some! Looks good, easy to handle lots of bells and whistles and I enjoy the ride.
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Online Car Buying from Vroom
by chevygurl from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!
2019 Mitsubishi Eclipse Cross ES Review
Love this ride
by Eclipse Proud from Genoa, Illinois
April 16, 2019
5
Great headroom and comfort. Has every safety feature possible. I really love the heads up display - didn't think I would but now I am a believer.
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Easy Peasey No-Haggle Experience!
by RJV4EVER from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!
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Vroom - Get It Delivered Nationwide, Contact-Free Review
A great overall experience. I would recommend highly.
by danh from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
I was referred to Vroom by my neighbor. He had explained to me that he bought a car from them, but ended up returning it do to circumstances. He spoke so highly of the process that I started to casually browse the site periodically among other car sites. It didn't take long until I found a car I wanted. The buying process was easy. I called, if I wanted to put a temp hold on the car, I just had to put a deposit down via credit car. I could get that back later on or take it off the purchase price. Easy enough. I was then overnight paperwork to complete with return overnight envelope. I knew a holiday was coming up and that would effect delivery - and it did, by about 4 or 5 days. The car still arrived 1 day earlier than expected with 60 day temp plates ready to go. Trade in? Wow that was too easy as well. Fill out the form, rate the condition, what I expected, and go. They replied back within to me 1 business day with their answer. I read a bad review about someone's temp plates expiring and it being a hassle to get new ones. I too ran into a situation where my tags expired. I called Vroom up and they had a new temp tag to me by the end of the day. No hassle or push back. My actual plates arrived about 2 weeks later, so I am glad I called for new tags. Christos was my original rep. He was great to work with, explained how everything would happen and a rough time line of when to expect things. I would suggest working with him. I expected pre-sales to be very good. I did not expect post-sales to be just as good. Coming off an absolutely terrible buying experience from a local dealer, this was a pleasant 180 of a process. Now when I share my terribly buying experience, I immediately follow it with how positive this one was. Keep it up Vroom.
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Vroom - Get It Delivered Nationwide, Contact-Free Review
From now on Vroom is my first choice!
by Goldfish from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
I bought in early December a 2016 Toyota Tacoma Truck from Vroom after going to a few local dealers here in Phoenix, AZ. All what happened was the games they played and wasting my time. I know there is some of that unfortunately when buying a vehicle. I am in my 50's so I am not new to buying cars. But buying a car off the internet is something I had never done prior to Vroom. I did my homework and read many reviews. Obviously there are many negative reviews so I wanted to let readers know my experience. So after finding the truck I wanted I put the $500 down and then both verbally and via email. I told/wrote to my Sale Rep Tramaine, and his boss (the Sales Manager) Stephen that my concern of all the negative reviews. They told me the volume of cars they sell on a monthly basis, being a business man myself, I could see how there could be some negative reviews. I told them every business has it challenges just don't ignore me or the problem if it arises. I can say several things with full confidence: I was kept in the loop of communication, even when the truck had to have a minor touch up paint job. I received the truck in a timely manner, the truck was in excellent shape. It was exactly what the pictures showed and the written description. Most important my price was significantly less than any local dealers and on top of that NO HASSLE AND NO BS. My next purchase in a car is going to Vroom first and probably will never step foot on another car lot in my life.
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2019 Mitsubishi Eclipse Cross ES Review
So far so good! Love the way it looks & drives
by Bguevara from Wesley Chapel, FL
March 22, 2019
5
First off, this car is a show stopper, not only on the outside, but the inside too! Everywhere I’ve taken this vehicle so far, people stop me to ask me what vehicle it is. I even caught my neighbor staring at it today, haha! It looks like a true luxury SUV and without the costly penny! The interior on the Eclipse Cross SE version is very elegant even without the leather seating. The cloth seats are easy to clean and have such a cool but simple design on the inside to add that extra touch. It has so many cool technology advantages and you can even have access from your phone from an app to lock it, open it, start it, etc. I love the way this vehicle handles and drives, for a 4 cylinder with turbo, it can really take off and has great kick! My only cons is on the SE version you don’t get the garage door opener buttons on the rear view mirror, it doesn’t have powered seats and it doesn’t have the push button to automatically open/close the trunk. However, this vehicle has so many pros for the SE middle version of the Eclipse Cross that I looked past all the cons. If you can’t see past it, go for the SEL with all the horns and whistles. I would recommend this vehicle to anyone. The safety features and the look/feel of this SUV for the price is well worth it! Stop searching and go get this vehicle, you won’t regret it.
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2019 Mitsubishi Eclipse Cross ES Review
2019 Mitsubishi Eclipse Cross
by Happygirl from Sunbury, NC
February 22, 2019
5
First the car is great on gas. Its very comfortable and drives great. It has great acceleration and has a lot of the bells and whistles that a more expensive SUV has.
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2019 Mitsubishi Eclipse Cross ES Review
I brought a new car there OP
by Sonnyboy1964 from Elizabeth nj
November 18, 2018
5
Very happy with the car and the salesman found a better color good help at the showroom thanks for the helping would recommend someone to go their to buy
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2019 Mitsubishi Eclipse Cross ES Review
Nicest Vehicle I Have Owned
by JasEG from Stafford, VA
November 10, 2018
5
I love the number of standard features in the SE model. The keyless entry and vehicle start are fantastic. I also love the fact that it is Amazon Alexa compatible and has it's own Android App to do things like warm up and defrost the car, lock and unlock, and set profile features.
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom was GREAT!!!!
by Jenn3029 from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
We had been looking for a Chevrolet Silverado 2500HD for a few months and just weren't having any luck at the dealers. They either were priced too high with ridiculously high mileage or the truck was in terrible shape. I found a truck on Vroom and asked if it was still available, when I received my call back I was at work and couldn't answer. My husband and I were on way to the grocery store and decided what the heck, let's call back and see what they say. Bri answered and said the truck we inquired about was sold but she had a different one. She sent photos, CARFAX and all the necessary info. We said LET'S DO IT! and the process was smooth and fast. We were told 10-14 days for delivery and the truck arrived in 2! Amazing experience all around. Thank you all so much for your help. We love our new truck!!!
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Great experience, great company
by ehumphrey from DealerRater.com
December 3, 2018
3.6 (2905 reviews)
Vroom is great because going into car dealerships is a complete friggin nightmare where you have to battle your xxx off to not get scammed.(and I still lose) Vroom had a huge selection of newer used vehicles to choose from; you don't haggle over price, just do your homework on the price to see if it looks in line. (KBB)They also lined up financing with a very good interest rate, everything was transparent, not a bunch of hidden xxxxxxxx with trade ins, extended warranties to buy, maintenance plan tricks...etc. Delivery did take a little longer than they estimated, but no biggie, they delivered our 2016 Dodge Grand Caravan and other than it being dusty from the trip, it looked GREAT. Feels brand new and it has 40,000 miles, looks just like it did in the pictures. They also set up the registration and I got tags/license plate in the mail. I think they're super and I'll be buying another car in the next few months from them again. I HOPE this is the future of car buying and companies like this are profitable and stay in business.
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