Above & Beyond Excellent Experience!!!
November 6, 2018
My wife and I were in the market for a used Chevy Tahoe. We had been looking for a little over a month, locally (in northern Minnesota) and online, for a vehicle that met some pretty specific criteria as far as color, options, mileage price, etc. I was up late last Thursday night sifting through a list of available Tahoes, none of which really met all of our needs and wants, when i found a newly listed 2011 Tahoe at Capital Toyota. The listing was so new that the photos hadn't loaded yet! The vehicle met every single one of our criteria so i immediately sent them an email. I received a response, from Travis Gray, very shortly therafter, which pleasantly surprised me as it was very late in the evening, hours after closing. He explained that they were currently closed but asked if I had any questions that he could answer, and asked when a good time would be to contact me the following day. I explained that i had found the vehicle but would like to see pictures of it. Friday morning, right on time, i received a phone call from Reta Maynor in regards to the Tahoe. I told her that i would like to see pictures of the vehicle but they hadn't yet posted online. About a minute later she texted me a full set of pictures. After seeing the photos i told her i would like to buy it and she got the ball rolling. We exchanged numerous phone calls, making sure we both had all the info we needed and that she had answered any questions i had about the Tahoe. She was amazing to work with. I had never bought a vehicle out-of-state before and Reta made this purchase absolutely painless. She was on the ball every step of the way. I was very impressed. I booked a last minute flight to Tennessee for Monday morning and when i arrived at the airport, in Chattanooga, Reta was waiting there to pick me up. The vehicle was everything they said it was and more. I worked with Reta Maynor, Joe Kaufman, and Doyala Hayes on the purchase and it couldn't have gone any smoother! Reta even made sure to check up on me and make sure i'd made the long drive home safely! You don't get that treatment every day. Capital Toyota was a true pleasure to work with on this purchase. I would buy another vehicle from them in a heartbeat, and i live 1200 miles away! They are definitely on top of their game! A big, big, big THANK YOU to Reta, Joe, Doyala, and everyone at Capital Toyota for making my entire experience an extremely pleasant one! I'll be sending pictures of that Tahoe, in the snow, as soon as it starts flying ;-) Thanks Again! -Mike