Everyone goes above and beyond at Nissan. We did not have an appointment for an oil change, but they took us in and told us it would be about 30 minutes. It was less than that. They also wiped the dashboard and console AND vacuumed the inside. We are VERY pleased with the service we received this time and every time in the past. Thank you Nissan.
Your service department is exceptional. It is the main reason we bought our new Rogue at the location in Leesburg. Service Advisor Tom Izzo is a very professional and friendly associate. His efforts in getting our issues handled properly show the care that he extends to his customers.
Ronnie Carter makes sure my appointments are time efficient, that my car gets what it actually needs, and that I am aware of service specials. Angela at the front desk is outstanding also in representing your company with her attitude of ensuring a pleasant customer experience. Met Quincey and Maria, Customer Service Mgr (?), at a car show this weekend and they are good representatives for you too. Love the One to One points and the mailed coupons too.
I had to bring my Nissan Pathfinder into the service center for a recall. Ronnie introduced himself and explained the procedure for the recall. He was very friendly, respectful and professional. He had my vehicle checked and determined that a part would have to be ordered. He called me when the part was delivered and I scheduled an appointment for the next day. I had requested a loaner car and Ronnie made the necessary arrangement. I arrived early for my appointment and Nick assisted me since Ronnie was busy.I left my vehicle and used the loaner car (a Nissan Pathfinder) until my vehicle was repaired. The repair experience was great! Ronnie and Nick provided EXCELLENT service and I would highly recommend both Ronnie and Nick and the Jenkins Nissan Service Center.
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