November 5, 2018
This is the second auto that we've purchased from Bradshaw Acura (the first being 13 years ago and we still have it!). I was met outside the dealership by Steve Steele who was very professional and courteous. We knew what car we wanted, but had not driven one. Steve took care of that quickly, and we were sold. I thought I had done my homework regarding price. Steve beat that number by about $2 thousand! Once we agreed that this was the car, just not the color, Steve said "no problem," we'll get you what you want - and did - quickly! At delivery three days later, Mike had all the paperwork ready for my signature and the finance process was done in mere minutes. It was great! Steve took all the time necessary to explain all the "what for" and "why nots," and I departed the dealership feeling pretty confident of my ability to operate the new car! As a follow on to Steve's previously stated assistance, my wife and I took the car on a trip out of town. It was Saturday evening, just before 6PM, and we were in a church parking lot preparing to attend a 6PM wedding. My wife put her purse in the trunk, along with a couple of other items, and we tried to close the trunk. No luck! It would not stay closed. I tried every way I could think of to make the trunk stay closed. My concerns were that we were going to be late for the wedding, and I was going to have to drive 250 miles back home on a holiday weekend with my trunk open! The manual didn't have the answer. I called Steve on his cell phone. His question to me was: You didn't try to leave your key in the trunk, did you? Viola! My wife's purse contained the extra key! Problem solved!!!! That was great trouble-shooting and saved the day! Needless to say, we're very, very happy with the way we've been treated by Bradshaw Acura personnel. We'll be back!