This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
We have had a wonderful experience purchasing our new car. We were shown all cars we asked about, all questions were answered very clearly, we drove all cars we wanted to try. The car we wanted was found and delivered very quickly. The folks who work there are professional. We will come back for another car.
Top of the line helpfulness and friendliness from all!
by HB from DealerRater.com
June 8, 2018
The professionalism, knowledge and friendliness of my sales advisor, Pablo Goycochea, capped a wonderful buying experience. Most importantly, the helpfulness and advise has continued after the sale. Indeed a Five Star experience all around!
I leased a new GL 450 three years ago and I have really enjoyed it. Bob Brackett and Brian found the car I wanted and I was very pleased. I just leased my second vehicle, a GLS 450. These vehicles are hard to get and they did a great job getting what I wanted again. I also sent a friend to Bob and he leased a GLS, and I would not hesitate to any friends or family to Bob Brackett and Carlton Mercedes Benz.
This was a very pleasant experience from beginning to end. No high-pressure sales, no running back and forth to "talk to my manager". Robin was friendly, informative and helpful. I love the car and believe I was treated very fairly.
Third MB bought from Carlton Motors. First time dealing with Sean Deibert. Sean was a pleasure to deal with. Enthusiastic about Mercedes cars. Very professional. Didn't leave anything out in explaining details about my new car. Would recommend Sean to anyone.
I went to Kia of Greenville and they did everything possible to make sure sure I got the car I wanted. I went to Kia of Greer first and the employees was nice but they didn't have the drive or customer services to help me. I'm so excited to be driving me new 2018 Kia Sorrento. Terry and Dominic we're awesome and a pleasure to work with. If it can be done they will get it done with a smile on their face. They will work hard to make sure u are happy and pleased when u leave the dealership!!!
I'd like to take the time to share of our experience at Kia of Greenville! Our sales associate was Chris Whalen! He answered all of our questions and was knowledgeable about the different models. He got us the most possible for our trade and got out payments where we needed them to be! All around great experience at Kia of Greenville!
TI want to personally Thank Tyler, ....I want to personally THANK YOU for helping my son Rex get a car he so desperately needed and helping me over the phone and through the process to make this happen. Your customer service and kindness were of the very best a customer expects and I commend you for that. Thank You. Charles Bloodworth
Tyler and Terry both helped me when I thought there wasn't any hope of being able to get a new car. I had an 06 Optima that was my first car on my own, but after 11yrs things started going down hill for some reason. They were able to give me a great deal on trade in, hardly any down payment & they were very calm, and determined to get me into a car. They picked the perfect car for me, a 2016 Red Kia Forte, which I love. They couldn't have done better! I would highly recommend them to any one! Terry was awesome! He got me in there to help me!
George Hooper is the best Enjoy buying from George We tell all of our friends and family buy a KIA from George Hooper Great service
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