I would like to say that the experience of my car purchase from your dealership was a nice experience! From the moment we walked in the door, we were greeted and placed with an AWESOME sales person. His name was Darius Singleton. He took the time to go over EVERYTHING. He took the time to go over every car we had in mind, down to the color and features. Once we decided on a car (we???ll several cars), he made it his mission to make sure we looked at everyone in person. He told us all the features in comparison to the previous car viewed. He kept us within our budget while getting the car that we wanted. He made this experience a GREAT one! Thank you!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The entire staff at Star Volvo is extremely friendly, efficient and professional. I trust Jordan Vento and Dave Werder for dependable information and service, and they always exceed my expectations. Bob Sullivan, has put together an incredible staff. I'm a loyal Volvo customer because of the attention I have received from all of them. I travel from State College to deal with Star.
I had a great experience here purchasing my first car. If anyone is looking I would highly recommend. Darius was a great salesman and very personable. I would highly recommend him to anyone out there looking
My husband and I thought we had thoroughly researched the Nissan Rouge and new that was the vehicle we wanted. Justin explained all if the different styles of the Rogue and made our decision very easy. We were undecided as whether to buy it lease. He took the time to work out both aspects and became our sounding board as we tried to make our decision. We decided to buy and finance through Nissan. Another comfortable experince with Mike. Everything was thoroughly explained to us. I will definitely recommend your dealership to our family and friends and to ask for Justin.
Justin and the rest of the #1 Cochran Nissan West Hill???s crew did a great job helping me buy my first car. They were very helpful, knowledgeable, professional, and friendly. I absolutely love my new car and I would highly recommend anyone looking for a positive car buying experience to check here first.
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