Great Experience! Mind Blown!
November 5, 2018
I cannot say enough good things about this dealership. When we found a vehicle that we liked on their lot, we called ahead to ensure that it had a specific feature. When we got there, it was determined that it did not. However, without skipping a beat, the sales team agreed that if we wanted to purchase the car, they would have that feature put in at no cost to us. The sales team of Bob Hahn and Tony were fabulous, and we felt really great about purchasing the car from Middletown, especially since we had a very bad experience at another local dealer.
We did end up purchasing the car and the finance office (Theo and Steve) were nothing short of spectacular, right down to staying late to redo our paperwork for a better deal.
Even our introduction to the service and parts department was smooth. We had an appointment immediately the next day for the installation of the feature we wanted, and in addition, they ordered some touch up paint for us.
As minor as it is, I also want to say how awesome Darlene was at the front desk. She was friendly, helpful, and kept me company while I was waiting. Truly a rockstar!
We could not have asked for a better experience, and having bought 5 cars in the last 9 years, this is absolutely the best experience we had. We will definitely be back and plan on recommending Middletown Nissan everywhere we go. Thank you guys!