I had a wonderful experience purchasing my first new car, and it’s all because of an amazing team of people who go out of their way to get you everything you want in a car at the best deal. The unusual part is they make everything as fun, exciting and convenient as possible for the consumer, not themselves. Having not so perfect credit is always an issue when it comes to being able to get what u WANT instead of what u can qualify for. Not at Farris! They made sure I got every option I WANTED. My son was sick and we couldn’t make it to the lot to sign some papers so Jamie, the finance manager, came to us very close to our home just to help us. Matt worked on the loan all day until we settled on a great price for exactly what I wanted. Randall was great explaining every part of the financing. Last but certainly not least in any way, Brian! He was great! He was with me from waiting for me on the sidewalk when I pulled up on the lot, treating my whole family like his own making fresh coffee for my mom, getting drinks for my dad and showing my 3 year old son where the toys were so they would all be comfortable. He stayed with me during my test drive all the while pointing out all the options and conveniences that were a part of my new car. Even after the purchase, he sat with me and went over everything to make sure I didn’t miss any of the bells and whistles. Brian was really great! Everyone there treated us just like family. It was a wonderful experience. And the icing on the cake is when my 3 year old son got the privilege of hitting the gong to announce the purchase of our new car! He LOVED it!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I recently purchased a car (AS IS) from this dealer and after driving it for a day I discovered there was an electrical short in the car. I called Art, my salesman and told him my problem. He did not hesitate in beginning the repair process- and stuck with me until it was fixed. I was humbled for they had no legal obligation to me as I bought the car AS IS. This was my first solo vehicle purchase following the passing of my husband and I am so glad I found this place. NO PRESSURE from friendly, helpful staff- exactly what I needed. Thank you for your kindness.
It says a lot when you have nothing bad to say about a car dealership. At 3 am one day, I stumbled upon Metro Motors. I went in the next day to see the car. I fell in love with the inventory. They have nice cars with even better deals. All or most cars have a car fax and they are not secretive about the car history. They take real good care of the cars too. Everyone worked well with me. They worked with me and were very patient. I was very particular about a certain car that I wanted and not once did they try to bait and switch me. They kept me updated on the vehicle and finance offeres that I was eligible for. When the banks did not approve me because of no credit history, his lovely wife made sure to contact another source fhat said yes to me. As a first time car buyer, they made sure make this experience one that was worthwhile. I ended up getting the vehicle and left the lot as a very happy customer. They even drove the car to my home. They took time out of their personal lives to make sure that I was taken care of, and didn't make me feel bad for staying past closing time. I'm happy driving my dream car. Joe and his team are God sent, honest individuals. They work with integrity and want to make sure that you leave the lot in a vehicle that YOU want. I went there to purchase my first car and will purchase again! Go see Joe and Metro Motors!
Being that I am a very inexperienced car buyer, I was extremely nervous about the overall process of purchasing a dependable car. A few days before my experience at Twin City Nissan, I had a rather terrible experience with another used car dealership in Knoxville. The salesman at the other dealership was pushy, unorganized, and was not in any kind of hurry to get me in a car. At Twin City Nissan my experience was the total opposite. The salesman, Mike Jones, was enthusiastic and personable throughout the entire process. He listened to what I wanted and worked with me until he found the perfect car for my family. While the Business Manager, Bill Keeton, drafted the paperwork, Mr. Jones took the time to sit and talk with my fiance and I, and he provided a carfax without me having to ask for it. Bill Keeton was also great to work with. My credit is not that great, but he helped me to finance a car without judgement or negativity. I'm thankful that both employees at Twin City made this experience a great one, and I will definitely recommend this dealership to family and friends!
I visited Twin City Nissan on a super hot day in June 2011. I was greeted warmly by two sales agents before I was completely out of my car. I was treated kindly and with respect and was not pressured to make a purchase. I was listened to and heard; great effort was exhausted to meet my needs; and I am convinced that my being there was important. Thank you for truly impeccable service. Vina Clark
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
by CarlosVasquezHernandezOrtizJuan Jr. from Morristown, TN
September 4, 2018
Zack Cody helped me get a new car. He’s pretty much the second coming of the messiah and is gonna take over the car selling industry one day. Customer service is second to none. Zack could sell ice to an Eskimo and that’s no lie. He’s a great guy and will listen before he speaks.
Been this Farris before and it was pleasant, but this visit with trey was much better and was treated much like family. Great salesmanship very friendly, would recommend if you go to Farris ask for trey,
So glad I decided to trade and purchase a new car with Lenior City Ford. Sales Rep Newman Brandon worked tirelessly to find a car with all my desired features and guided me thru every step of purchase process. The entire team at Lenior City Ford was amazing! I was so impressed with how they all worked together to assist Newman with my car buying experience. My family will definitely purchase our next car with Lenior City Ford and Newman Brandon!
We???ve bought 3 cars from Doug Justus and have been quite happy with them. We really like that the salesmen don???t pressure and are willing to let us test drive as many cars as needed.
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