Contacted them via emails and text messages, Keith and his manager were very friendly. Keith even replied me after his working time, very appreciated. Unlike other cocky managers, Keith's Manager (Sorry, I don't recall his name), called me with a very friendly tone and attitude. Although our deal didn't go through, because of the car was not up to my personal expectation (nothing wrong with the car), but if I every am going to buy a Porsche, I would definitely consider this dealership.
Top notch facility, lots of inventory, fair and professional treatment, a respectable trade in value and purchase price that they and I can feel good about. Salesman, Keith Hicks was simply great to work with, everyone on staff that I met revealed themselves to be genuine car enthusiasts so time spent there was actually a blast. High praise.
It's one thing to offer a great facility, another to go the extra mile. We just purchased a Carrera convertible from Porsche San Diego and had to bring it back for some additional items. We brought it in and noticed that one tire was starting to lose air. When we went to go pick it up, the additional work had been done, but the tire issue was not addressed. Hearing we were not happy, the owner stepped in and what followed was nothing short of 5 star. He apologized with such sincerity which was more than enough, but, instead of leaving it at that, knowing we hadn't eaten lunch, sent us to a most amazing place. The Rancho Valencia. WOW!.....that's all we could say.First of all, that the dealer owner got involved at all was just wonderful, but to go out of his way to treat us so well was truly magnificent. They replaced our tire free of charge in under 30 minutes and gave us an amazing lunch...No wonder why most of the Porsches on our block DON'T come from the dealer here in Carlsbad!! That owner would hardly say hello, never mind go out of his way. Julie Aq
These guys nailed it! It's what a luxury experience is all about. From the sparkling clean showroom, to the sparkling clean bathrooms, to the amazing customer services. WOW....simply the best. We read the reviews on line and had to see for ourselves. We werent sure about color so we drove down from Laguna and truly enjoyed everything about the trip there. We bought a car, were in and out in less than 2hours. The Finance manager was great so was our sales rep. What a pleasure. its our first Porsche...but not our last...and definitely not our last from Porsche San Diego.
We recently bought a new Porsche from Julian and the process could not have been easier. In addition we were out of town and he handled everything by FedEx, including delivering the car to our garage so that it would be waiting for us. I've never had any better service at a car dealership.
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