Always exceeding expectations
November 6, 2018
My recent purchase with Mercedes Benz of North Olmsted was my second purchase. The expectation was set so high during my first purchase that I had to return, and I wasn't disappointed. I started working with Shawn in April, looking for the right pre owned Mercedes for my wife. We chose pre owned because of the incredible warrantee and the manner in which the dealership handled every servicing of our first vihicle during ownership. (We had our service done at the new car dealership, not the pre owned dealership). I'm telling you, purchasing a vehicle from this auto group is unlike any "used car salesman" experience you have ever encountered. I wouldn't even put these guys in the same category as used care salesman. Shawn was tentative but not overly percistant. Respectful, kind, relatable, and enjoyable to work with. I really felt a genuine sense that Shawn had my best interest in mind - finding the right pre owned Mercedes for my wife. We began the search in April and didn't make the purchase until July. I wasn't in the dealership every week, but I continually checked their website for new inventory. I'd text Shawn and he'd check out the vehicle for me. He'd text me back letting me know if he felt it was a good fit for what we needed in terms of vehicle and budget. Finally, I thought we found "the one". I stopped in, took a look at it, and it was not "the one". We walked the lot and pulled keys for 1/2 dozen other vehicles. I felt a bit embarrassed, as if I were running poor Shawn through the ri get, but Shawn never expressed anything more than patience and an overwhelming willingness to help. That day we finnaly found the vehicle we were looking for. A 2015 MK 350. Again, I have no hessitations purchasing a 2 year old vehicle with a few miles on it because of the unlimited mile warrantee that comes with the vehicle (and I recommend our purchasing the extended warrantee). I say this because I made a couple of minor warrantee repairs on the first vehicle I purchased and the service was incredible. Far exceeded my expectations. Anyway, Shawn had my new ride cleaned up and pulled around by the time the paperwork was signed. I couldn't be more pleased. I have a 4 star rating for finance, not because Jesse was unpleasant. Actually, he's a really nice guy, fellow Army get and very knowledgeable. He got me a good interest rate and advised me on options we had to get it even lower. The 4 out of 5 stars is because there were 5 inquiries on my credit report for this purchase. I know we have to shop around for rates, but already having one vehicle financed through Mercedes-Benz I guess I just assumed we'd call them and it would be done. Not a show stopper though. And it wouldn't keep me from purchasing another vehicle from these guys, or from referring anyone else. Just be sure you let them know up front if you don't want multiple credit inquiries.