Saw car listed and called dealership. Michael Freeman was my contact and he worked with me to get the deal done.
From top to bottom the staff was friendly and did their job with the utmost professionalism.
Service department listened tome about car and took care of a minor problem.
Highly recommended this dealership. Also introduced me to the Cooper Cafe next door
I had a great experience buying my car at Tom Williams, my sales specialist Michael Freeman was super knowledgeable about the vehicle I was interested in and made the whole process easy and fun! I will definitely do business with them again! Thanks Michael!
The guys at Porsche Birmingham are second to none in terms of quality, customer service, and dependability. Needed a transfer case exchange on my 2014 Cayenne Turbo S, covered under extended warranty, but we ran into issues with the warranty company taking an excessive amount of time to approve the repair (almost 2 weeks). Porsche Birmingham provided me with a loaner Porsche for almost 2 weeks as we anxiously awaited the approval from the warranty company. I will say that dealing with First Extended Services Warranty Company out of California may have been the worst customer service I have ever experienced. However, Porsche Birmingham took care of the repairs and did all they could do to take care or me and my care as well as helping to facilitate the approval from the warranty company. Cayenne now functions like a dream. Car was spotless and no issues with the transfer case repair! Couldn't be happier with these guys. As for First Extended Warranty, they did finally cover the cost of the repair, but they were one of the most frustrating corporations I have ever dealt with. As for Tracy, Sam, and Robin at Porsche Birmingham, these guys are second to none! Thanks again!
Robbin, my service advisor is great . But at my last visit, there were no loaner cars available, and nobody to get my car delivered after servicing. The expectation level of customers for Porsche cars is high right along with the quality and cost of Porsche vehicles. Having sufficient staff to provide outstanding concierge service is critical to the success of a dealership’s long term success. The service department must have support of the dealership’s executive owners and managers to take top shelf care of its customers or the dealership faces a threat to its long-term success. In my case, Robin himself picked me up to get my vehicle delivered, at great personal inconvience to complete the dealership’s commitment to high quality service. But he needs sufficient support team staffing or the dealership’s reputation will suffer
Robyn and Tracy were wonderful to work with, they met all of my expectations. I also met Fred, our technician, and he was awesome. I bought some additional parts fro the parts department and again, they were great to work with. You have a great service and parts department team.
Gaines 2014 981 Spark plug replace and brake flush
by Buddy Gaines from Homewood, Al
November 6, 2018
4.8 (121 reviews)
Car runs great.
Note: Porsche paid for electronic sensor for hydraulic transmission mount. Only shown on scan after work was done.
Did not witness work being done. Assume work quality is top notch.
My experience with their service department was excellent. The level of service I received exceeded my expectations. I will definitely continue having my car serviced at Porsche of Birmingham.
I recently bought a 2017 Porsche 911 from Porsche Birmingham. What a great overall experience! My salesperson (Lee) was super knowledgeable about all things Porsche from engines to technical equipment. It's good to have an old school real carperson to help guide you through your choice. Once the decision is made the part that's always dreaded, seeing the finance person, arrives. This too however was an easy and pleasant experience. The finance director (Katie) was very efficient and helpful in all aspects from finance options to which add ons such as warranty and paint protection would best suit my needs. Finally even the sales manager and GM were very much present to help the experience be positive. I have bought many cars and several Porsches but this was one of the best buying experiences so far. I plan to tell my friends that have been travelling to Atlanta to buy their Porsches that the deals and customer service at Porsche Birmingham make that unnecessary now
In over 40 years of doing business with car dealers, never have I received so much attention. Tracy and Rodney were amazing, even taking the time to bring in the tech to sit down with me and explain everything. These guys are the best!
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Vroom - Buy a Car Without Leaving the House Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.8 (2075 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2018 Porsche Macan Review
Not just a car but a work of art!!
by JasonB from Boston, MA
May 12, 2019
5
I absolutely love my 2018 Macan. Not only does handle better than any other car I've driven, it's astoundingly comfortable. Ahhhhh, the seats. The interior is stunning and the exterior, well, it looks like a work of art. Couldn't be any happier.
Vehicle available to be shipped to your home. Contact
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Vroom - Buy a Car Without Leaving the House Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.8 (2075 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
2018 Porsche Macan Review
Sexy, luxurious, sporty commuting
by L.A. Commuter from Los Angeles, CA
April 19, 2019
5
I spend a lot of time in L.A. traffic and I decided to get a car that I love. Comfort, style, functionality, features, power--all exceeds expectations. I love this car like no other I've had!
Purchased a 2012 Nissan Quest! A wonderful experience!
by alexgofreed from DealerRater.com
December 3, 2018
4.8 (661 reviews)
Going to buy a car from a dealership is dreadful, or so I thought. Royal Automotive altered my perception of car sales; Royal Automotive showed me what car sales should be at all dealerships. Previous dealerships I have worked with fall short in comparison to Royal Automotive. First, let me start by saying that Chase Murphy did not hesitate to treat me the way that I want to be treated as a consumer. Chase did not hesitate to tell me what the appraisal value was for my car, nor did he hesitate to tell me what the bottom line price was for the vehicle I was interested in. Depending on the dealership, acquiring these two numbers can be like pulling teeth from a child who has not been sedated. Second, Chase Murphy appraised my vehicle $2,000 more than the dealership that I elected not to do business with. I know the value of my trade in before I even step foot in the dealership, So I already knew that the previous dealership appraised my vehicle $1500 below the minimum price they could have appraised my vehicle for. However, Chase gave me the maximum amount I could have received for my vehicle; by doing this, Chase immediately built trust very early on in the sales process. It was at this point, I knew I would finalize the deal with Royal Automotive. Third, not once during the sale did I feel like information was being withheld from me, nor did I feel like I was being lied to, nor did I feel like I was being ripped off. I felt confident about my salesperson (Chase Murphy), I felt confident with the Manager who helped with the deal (Micah Murphy), and I feel confident to do business with Royal Automotive the next time I need a vehicle. I'd also like to give a shout out to David Thomas who offered a helping hand on several occasions with my 2 year old daughter and my 11 month old daughter, even though he was not involved in the sale. This was just icing on the cake to make us all feel like we were at home. Lastly, I am not one to usually leave a review, whether it be positive or negative; however, the service with Royal Automotive was so exceptional that I felt compelled, no obligated, to leave a review. Royal Automotive embodies honesty and integrity, and they are one of the few dealerships left that still conducts business ethically. Royal Automotive will do what they can to maximize your trade in, and they will work with you in finding a vehicle that is suitable for you and your family. Honestly, I am astonished at the service I received from Royal Automotive. I'd like to end this review with a statement that Micah Murphy made to me in response to my satisfaction: "I just want to sell cars in the same way I would like to buy a car." Listen, if you are looking to by a car. check out inventory on Royal Automotive, and if they have a car you are interested in, then give them a chance. I promise, you will not be disappointed.
2018 Porsche Macan GTS Review
Safe, great control, fun, sleek drive
by TPetersen from Scottsdale, AZ
April 18, 2019
5
Amazing car. ascetically beautiful, safe and great control on the road. Great drive, fun, fast and very comfortable. The car really grips the road making turns feel safe and controlled
Vehicle available to be shipped to your home. Contact
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.4 (1939 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 Porsche Macan GTS Review
Extremely reliable
by Gina from Scituate RI
April 18, 2019
5
It is awesome for safety and comfort . Extremely quiet and holds the road. Beautiful to drive. Sleek design- mileage is good. Only problem is programming the garage door.
one of their sales guys joshua cummings leaves his cards on everyones cars where he lives. he really needs to stop. its a terrible sales method and actually makes us all avoid limbaugh toyota. he needs to be fired. his number there is 205 781 9323 if you want to complain. hes the kind of guy that makes other sales associates look bad and desparate.
2018 Porsche Macan Review
This vehicle is a beast. (In a good way)
by CCspence from Aptos, CA
April 17, 2019
5
My Macan Turbo is beautiful inside and out. It’s clearly made of the finest materials and impeccably designed. The build quality is second to none. That all pails in comparison to the actual driveling experience. Every time I drive it I have a smile from ear to ear. It’s insanely powerful and handles like a fine sports car and better than the best German sport Sedans.
Vehicle available to be shipped to your home. Contact
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.4 (1941 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2018 Porsche Macan Review
2018 Macan GTS
by Macanman from Staten Island Ny
April 9, 2019
5
Had car 3 weeks awesome performance
Sport seats are a bit snug
Handling and electronics far better than my 2016 S
Fit and finish is first class
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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